RushMyPassport

I gave a one-star review because the partnership with Fed Ex is a good idea but the execution on the part of Rush My Passport is terrible. From the beginning of my experience there have been issues with the Rush My Passport website simply not working. Try the chat feature to get help, but nobody responds. Call the phone number, nobody available on the weekend. Call during the week, but nobody answers and I had to leave a message. When you fill out the application, you're required to say when the documentation will arrive. I can't print my application because I'm being asked to call the phone number but nobody answers. Super frustrating when I'm paying a stupid amount money for this service.

I sent my passport in with the correct forms, photo, and money order all approved by USPS prior to sending. I got an email today saying they had lost my 200$ money order and they wanted another one sent and that my photo was over exposed and that I hadn't signed my forms.Talked with someone on the phone for half an hour and nothing is resolved and no promises that it will be. They told me to call back later this week or next week. Not pleased that I'm paying double to get this done quickly and might have to pay it all AGAIN to get my passport back.

We had about a month's notice on a vacation, and my boyfriend did not have a passport. I tracked this site down. Four stars is because it is very confusing, it makes it sounds like Fed ex walks you through it. Uh-no. And the call center knows even less. I finally got a young lady named Aliah from Florida on the phone, she was so patient and nice, and walked me through the whole thing. I honestly was going to cancel my vacation it was getting so frustrating. She better be promoted to CEO! I did have his passport in the two weeks promised.

So…. I used the website to fill out my passport application which, I admit, was nice and easy. Then I paid $189 to them before realizing I had to go to a Fed Ex office to get and pay for the pics and then they told me to go to my local post office to submit my application where I still has to pay another $190 for an expedited passport. So…. What did this company do for me? Gave me a fillable application form and instructions on how to do EVERYTHING myself. I feel completely ripped off. Lady at Fed Ex office said people usually come in with a mailing label that they got from Rushmypassport and they do it all there but she said that lately people have been being told they need to go to the post office to complete the process. So maybe it has only lately become a scam?

It is a scam company! They took my money and ran! All there positive reviews are lies. They probably found a way to funnel out all the real reviews with these so called "Positive" reviews. I fell victim to it and don't want others to as well! So please save your money and just go through the post office!

Everyone told me that renewing my passport would be a nightmare PLUS we are moving in two months so it needed to get here fast to avoid address change problems but couldn't wait till we got to the new place because of the dates of our trip. Rushmypassport made the paperwork super easy online, then popping in to get my picture taken was 5 minutes tops (although it's terrible picture) When my paperwork got to their facility they discovered that I'd filled something out wrong but emailed me and I was able to fix it the next day by calling in. THEN my passport got here sooner than expected. All in all the process took about 4 weeks and that was including Christmas. Well worth the expedite fee to have this process done quickly.

Choose the 5 week rush passport. Did not gave us any updates. Was never informed they had extended the weeks by 6 weeks and the check my passport took around twweeks before submitting my application. They later washed their hands and said they could not help, trying to call to get an apt and get it rushed, dont trust them I still dont know why i spend the extra 300 on

Please do not choose this company. It is a total scam. They do not hand-deliver it. You mail it to them and West Palm Beach. They sit on it for a week and then via the United States post office not even FedEx they mailed them to Philadelphia. This company has cost me my honeymoon. Please don't make my mistake mailed in via USPS expedited and Call your congressman to help out.

I filled out the application not knowing it was thru this until after I paid and seen that I still owed everything for the passport and when I called all of there offices listed all over USA they all had same message machine and no help. What a scam

I will make it my job to write On every review site for this company. DO NOT USE. I have started this process with them in April to receive a passport for my planned trip on 6/14, and it took them ONE MONTH to send it over to the passport agency. Today is 6/7 and I have not received my passport. They are a waste of money. Go to your local post office instead of wasting your time with this scam company. Horrible and waste of time.

The paperwork and instructions were very thorough and every detail was explained in full. I had my passport in hand 4 days after the paperwork was delivered to the Department of State passport agency. It spared me from having to wait on the phone to try to get an appointment and being told none were available. I had tried the week before and I knew it was pointless. Thanks to RushMyPassport, I will make my family reunion in Barbados. I highly recommend the services of this company.

It is a scam, they claim to review your documents prior to sending them off, that didn't happen. Mistakes were not caught and this caused delays. I paid for a service and didn't receive it. Their response was that nobody is perfect, it doesn't say that on their website, they refused to provide a refund for not providing the service, beware.

Luis,

Got scammed by this service and the website has you pay before you find out it's a scam. I only did it because of the FedEx trusted brand-name - shame on you FedEx for partnering with them! Everything they provided I could've done on my own as I already printed out the renewal forms from the state department. They pretend to be a courier service and even have a video claiming they wait in line for you at a federal passport office. I could've gone to my local passport office here in Seattle and had the documents submitted the same day. Instead it got sent to Florida then Pennsylvania by FedEx and never was there a human courier service involved. The scam started on 621 and the passport office didn't receive my documents until 7/5. I paid $200 to get scammed and for an extra multi week delay. AVOID THIS SERVICE. Look them up on the Better Business Bureau before you go near them.

Literally the worst company I have ever dealt with. Avoid this company like the plague. Missed my flight after paying for a 1 week expedited service over 2 weeks before my flight. They did get the passport issued BUT despite them telling me the state department would mail the passport directly to me they mailed it to them and it took them 2 days to put it in the overnight FedEx (this is trackable through the state department's site and once the fedex label was created). Again, this is despite me calling them each day pleading with them to give it to FedEx. I called back just asking for my $200 back for paying for the 1 week service and they asked me to fill out a form and mail it in for their billing to consider my refund. Just an absolutely joke of a company

I submitted my docs on 6.26, with the promise of 4 to 6 weeks delivery. My travel date is 8.3, there is no information regarding the status. The company doesn't respond to emails the phone line is always busy. I had to resort to calling my local Congress, I now have to travel to an out of state agency for processing, more costs. They won't respond to a refund request. As per my local government advice, during this current passport crisis these 3rd parties have little to no capability to rush the passport. I am getting scam vibes. Best to call the local government, this company takes your 279.00 and then provides no support.

They charge you the same amount as the US Department of State to do absolutely nothing! Just doubles the cost of your passport, they provide no service and have no customer service available.

I sent my passport and card along with the application, photo and check. A few days later I got an email saying my picture was pixelated (I had it taken at one of their sites). Also saying the check was wrong. Even though they confirmed the number was correct. They said I didn't sign the application form. This is possible. So I went to their site to print another application. The download process started just after noon. It's now 5 hours later and the process is still incomplete. It says 'appending shipping label'. I tried to call after 3 hours of waiting. I had to leave a voice message to call me back. 2 hours later I'm still waiting. So much for customer service.