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RushMyPassportReviews 5,127

4.1

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RushMyPassport Reviews Summary

RushMyPassport has a rating of 4.1 stars from 5,127 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

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Laurie V.
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RushMyPassport.com saved my trip to Mexico!
February 18, 2014

RushMyPassport.com saved my trip to Mexico! Josh Bradshaw was fabulous, went through all the steps with me and let me know exactly how the process would unfold. I was kept informed as my passport request moved along and notified when it shipped and when it would be delivered. Excellent service!

Date of experience: February 18, 2014
First C.
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I worked principally with Zaria Marslin over the phone. She was very patient, helpful, and encouraging as she worked with an 81 year old with Parkinson's disease. I have a speech impediment because of my disease but Zaria was most understanding and helpful. I know she would have worked with 3 other clients for the amount of time she spent with me. I'd hire her in a moment if I needed a customer service rep!

Date of experience: February 18, 2014
Abby C.
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Josh Bradshaw was so helpful and kind!
February 18, 2014

Josh Bradshaw was so helpful and kind! He helped me understand the situation and made me feel more in control. He gave helpful advice and provided all the information I needed to make a good decision about what to do next. The whole time he made me feel as if it was his pleasure to be speaking to me. Truly excellent and superior customer service. Thank you Josh!

Date of experience: February 18, 2014
Vincent D.
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February 17, 2014

Date of experience: February 17, 2014
Cross a.
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William Weaver, our customer service agent was great.

Date of experience: February 16, 2014
BRYAN H.
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I NEEDED A PASSPORT LIKE RIGHT AWAY AND CALLED RUSH MY PASSPORT. SPOKE WITH A FEW CUSTOMER SERVICE REPRESENTATIVES, BUT JAMES ROSIER IN PARTICULAR WAS FANTASTIC WITH ME AND WALKED ME THRU EVERY STEP THAT I NEEDED. ONCE I GOT MY PASSPORT I IMMEDIATELY CALLED HIM TO THANK HIM FOR IN A SENSE SAVING MY TRIP THANK YOU ALL AND ALSO RUSH MY PASSPORT FOR THE HELP.

Date of experience: February 15, 2014
Jessica M.
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This service made our trip possible
February 15, 2014

This service made our trip possible. Would highly recommend this service to anyone in a passport-jam.

Date of experience: February 15, 2014
Jackson D.
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Really appreciate agent extra wffortt in billing corrections Daniel Cothram is great

Date of experience: February 14, 2014
Lou N.
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February 14, 2014

Date of experience: February 14, 2014
Tori W.
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February 12, 2014

Date of experience: February 12, 2014
Samara D.
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James Rosier was the best, he walked me through all step by step and follow up even after I received my passport, that is first class! I felt very happy and safe with this service. It is a little pricey, but the service is so worth it! But above and beyond customer service with James Rosier was above and beyond! Thank you James!

Date of experience: February 7, 2014
Natasha D.
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Rush my passport was an amazing site overall!
February 7, 2014

Rush my passport was an amazing site overall! What I loved most about the experience is not only did the passport come immediatley and on time but the costumer service was exceptional! I was so comfortable and my specific costumer service personnel was so helpful! He talked me through every step and always answered the phone and responded to my emails. When I was stuck on something he was very descriptive and answered the who, what, where, when, and hows. Always keeping me posted and updated on the service that I was getting. I can honestly say that anything and everything was done with ease. The costumer service representative made this the stressful experience smooth, and was the definition of a real custome representative. Thank James Rosier!

Date of experience: February 7, 2014
Joseph Y.
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James Rosier did a very good job with my account and was always available via telephone

Date of experience: January 31, 2014
Cindy K.
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I was in a panic when I found out passports needed to be valid 3-9 months beyond a stay in certain countries. I was going to Spain and Italy when I realized my passport would not fit this criteria. I happened to stumble onto RushMyPassport site and was overwhelmingly grateful for the speed and professionalism with which I was able to procure my new passport just in time to leave. Wow! Thanks and good job!

Date of experience: January 28, 2014
J S.
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I could not retrieve one of the forms needed for Step 3. I was getting quite stressed out but Mr. Rosier was so knowledgeable and patient. He really made by day and the whole experience of "rushmypassport" a pleasant one.
I truly would recommend this service to anyone in need of a passport in a hurry.

Date of experience: January 9, 2014
Virginia A.
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James Rosier was a terrific case manager--he made the process extremely easy and got back to me immediately regarding the few questions I had. A terrific and professional service.

Date of experience: January 9, 2014
h k.
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Just a terrific experience, Informed all the way
January 8, 2014

Just a terrific experience, Informed all the way

Date of experience: January 8, 2014
John D.
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Amie Figueroa at Rushmypassport was very, very helpful and saved me from a self created emergency and saved my vacation. This is first class outfit; very easy to work with and they instill confidence from the first contact. Use them! -

Date of experience: December 23, 2013
craig T.
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James Rosier was extremely helpful
December 19, 2013

James Rosier was extremely helpful. After my home state
Screwed up the passport process for my girlfriend and myself,and our trip was all but lost James took control, i mailed the paperwork required on a Monday morning and we had our passports in our hands Wed afternoon. Two days later! Thank you to James for saving our trip!
He was a true professional

Date of experience: December 19, 2013
David U.
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This was the easiest process!
November 26, 2013

This was the easiest process! I went to their site not knowing how to get a passport. Ileana Vasquez was my tech and was extremely kind and helpful. She guided me through the steps and it was very fast. I found their website on Monday 11/11/13 morning and did all the steps and had my papers in the mail to them that afternoon, I paid for the package that would have my passport to me a week later on Monday 11/18/13. I received my passport on Friday 11/15/13,3 days earlier than my scheduled delivery date. I would definitely recommend RushMyPassport to anyone needing a passport expedited.

Date of experience: November 26, 2013

From the business

RushMyPassport.com is the #1 most trusted U.S. Passport Service. We save you time and a trip to the passport office. Our network of registered couriers nationwide are able to get your passport expedited in as little as 24 hours. The process is easy and quick. The moment you place your order it will be routed to one of our highly trained U.S. passport and visa specialists who will email you detailed instructions, passport applications and documents. Our proprietary software will track your order through the entire process. We can assist with applications for first time applicants, passport renewals, lost or stolen passport replacements, child passports, second passports and name and address corrections, We are proud to be voted the #1 service by The Wall Street Journal.