Travel.State.gov

The renewal process is extremely outdated and difficult. It currently requires physical printing on regular and glossy paper and snail mailing forms across the country and takes 18 weeks to renew. In-person appointments are reserved only for emergencies. Please make an online renewal form! This could make things easier for applicants as well as government workers.

It's impossible to call them. Nobody pick up the phone. Rude customer service. Pretend they didn't receive an application, but cashed my check that was in the same envelope and lost my child old passport. Nobody knows how to help. Hire new people who wants to work. Lazy workers that not help.

I am renewing a heavily used passport. The passport lead times are ridiculous and this is being nice. I have already had to cancel two trips and another trip coming in two weeks. Expedited service is like dealing with a drug dealer. You pay almost $100.00 to get no guarantee that anything will be expedited. You have to cut and paste an email and than add your charge card information to an email. This is 1990 technology and we wonder why identities get stolen.

Once they receive your document, mine took 9 weeks, and after reviewing your documents the site states it might take 6 more expedited weeks to package your new passport and an additional 6 weeks to mail it. This is the expedited service

These people were not able to assist me my date of travel is this coming Thursday, July 7 I've called them over 10 times and no one was able to help me everyone except for one customer service guy was able to find my application and he swore he emailed the agency to expedite my passport, but I doubt that he did so. You guys suck and all the people that work for you suck too. I hope enough of these one star ratings will get you guys closed down because you're not assisting with anything.

Passport renewal is taking forever and to make things worse nobody picks up my calls and the website keeps crashing. They answered my call 1 time and then I'm supposedly transferred to another agent but wait time is 2.5 hours! Info on their site had 3-5 weeks if expedited then went up to 5-7 weeks but still no passport or any clue of when it will be ready. To make things worse I wasted a lot of money on fees to make them expedite my passport and still they are way past due.Shame on you for offering 3rd world service level!

Placed my renewal order on 1/11 with travel coming up on 4/29. Based on their timeline, I had plenty of time to get this done. 4 weeks passed before they even changed the status to 'in progress'. Now it's 3/17, no updates, and no status. I spent over 5 hours on hold one day to be told they didn't have any updates for me. The call volume is too high everyday, so I'm not sure what to do next. I guess I have to go in to USPS now and do an expedited process? And pay more money? This is so confusing. Service is terrible, and really nonexistent. Spare yourself the stress, and physically go in. This is a complete nightmare, and just another example of how incompetent our government really is. FIX IT OR DON'T OFFER IT.

I have been trying to contact these people for two days. I have made 5 separate calls just to put be on hold for 2 hours just to get rude customer support and cut my call shortly in less than 5 minutes. I have a family emergency needed to tend to out of country and I might not be able to attend to in time. Why can I just not simply renew my passport online or email instead of having to wait for hours on hold!?

Submit application and no answer, After went to post office myself, and they told me it is just a scam.
You have to go physical to postoffice or e. T. c. To submit all needed documents per person,
Not and NEVER online. This web site just stoled your identity.
Super angry for it.

We expedited our passport 8 weeks ago and it is not even processed. We've spent one week one hold to get two calls through and nothing changed. This is a disgrace.

YOU WILL NOT GET YOUR PASSPORT HERE! IT IS A SCAM AND YOU WILL LOSE YOUR MONEY AND GIVE YOUR PERSONAL INFORMATION TO THESE SCAMMERS! MAKE SURE YOU GO TO https://www.usa.gov/passport, AN ACTUAL USA GOVERNMENT WEBSITE TO GET YOUR PASSPORT! THE OTHER SITE TRICKS YOU WITH THE.STATE.GOV. IT IS FRAUD

They lose application, the charge money... they procrastinate... stuff that would not even happen in a 3rd world, country... God help us, have mercy on us, and God bless America

Another follow up to my review dated 3/15/23. We continue to wait, now 14 weeks into our on- line passport renewal. We paid to expedite and when that fell through we submitted the on line request for a refund at least 6 weeks ago. We still can not get anyone to assist us via email or phone. Our on-line status continues to say "in process" as it has since DECEMBER 2022. We got a technician on the phone this morning who wouldn't even look up our application. He told us repeatedly, if the status on our on-line account says "in process," everything must be ok. SERIOUSLY? ITS BEEN SINCE DECEMBER. We have no idea what is going on, we lost money on travel in March and we are being PREVENTED from any travel because absolutely no-one is willing to type in our application and request ID numbers and see what happened with our application. We have not received any emails or notifications that anything is wrong but still can't get answers. However, their website continues to advertise both routine and expedited passport processing times less than what we have already waited.

Very good and help to change ur life within a minute. It has help a lot of people around the globe and really appreciate it thanks.

My renewal went smooth. I also received email updates. Photo was taken online.

Very convenient.

Thank you

Before I jump into this, I must let the customer in on a few facts:
A) I was born in the Canal Zone in the early 70's to a military family.
B) Both Mother and Father are born in the U.S.
C) I was a military veteran of 5 years, honorably discharged.
D) 18 year law enforcement officer.
E) No legal issues at present or the past.
F) All money was paid up front.
G) I had in my possession a valid drivers license, social security card, a birth certificate, and a certified copy of my certificate of live birth.

What I will tell you is this. When you deal with the State Department prepare to dig in for a VERY LONG ordeal. The process is a shining example of just how broken our government agencies really are. You will be forced to endure and witness incompetency as well as a broken website. I will challenge any reader to find me a specific telephone number to a State Department Office. The have only one (1) main number and it takes you to a contractor. If you must send additional documentation as I did after being thoroughly vetted by the US Postal Service (Explain that one to me please,) You then begin to play the waiting game. If you were lucky enough to ring the bell the first time out, good on you! I was not so fortunate. I was told I needed additional documentation. Long story short and $238.78 bucks later, I still am nowhere near closer to receiving my passport. The process began on February the 10th of this year, and continues today. The government loves other peoples money, but does not have the ability to operate this bureaucratic monstrosity. Only advice I can give is, bring a lot of patience. I pray you weren't born abroad or you are in for a very mind numbing maze of paperwork.

See my review of the Social Security Card for further adventures of, "Toast tries to get a replacement Social Security Card."