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RushMyPassportReviews 5,127

4.5

About the Business

RushMyPassport.com is the #1 most trusted U.S. Passport Service. We save you time and a trip to the passport office. Our network of registered couriers nationwide are able to get your passport expedited in as little as 24 hours. The process is easy and quick. The moment you place your order it will be routed to one of our highly trained U.S. passport and visa specialists who will email you detailed instructions, passport applications and documents. Our proprietary software will track your order through the entire process. We can assist with applications for first time applicants, passport renewals, lost or stolen passport replacements, child passports, second passports and name and address corrections, We are proud to be voted the #1 service by The Wall Street Journal.


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RushMyPassport Reviews Summary

RushMyPassport has a rating of 4.5 stars from 5,127 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

This company responds to reviews on average within 7 days

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1 review
Willie C.
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Rushmypassport.com is awsome!
February 28, 2014

Rushmypassport.com is awsome! Got my passport in less than 5 business day. Instructions were exact and the agent, William Weaver, provided me with good suggestions on my order and delivered the service as promised. Wish other services can do the same.

Date of experience: February 28, 2014
Barbel N.
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Due to an unexpected death in my family, I need a get a passport as soon as possible to travel out of the country. Rush my passport was wonderful, the instructions were easy to follow, the customer support was excellent and very friendly and I received status updates regularly. I had my passport within the time I was promised and could not be more satisfied with the whole process. Thank you for your wonderful service.

Date of experience: February 27, 2014
Wendy W.
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It was my first time obtaining my passport and James Rosier was wonderful! He talked me through my application process and made sure I wasn't overwhelmed! I got my passport in a week and things went perfectly. Thank you so much!

Date of experience: February 27, 2014
Sabrina A.
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Excellent customer service and I am impressed about the entire process, will recommend it.

Date of experience: February 27, 2014
Andrea L.
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Frank Bellito was wonderful to work with
February 27, 2014

Frank Bellito was wonderful to work with. He help me step by step and even gave me his personal cell to call him if I had any questions. Talk about going above and beyond...he is the prime example of customer service!

Date of experience: February 27, 2014
Benjamin W.
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The only thing I wish I would have known up front is to have a copy of ALL documents outside the sealed envelope. Outside this the all the help was top notch.

Date of experience: February 27, 2014
Tyler R.
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Great overall experience!
February 27, 2014

Great overall experience! William and Amie were great and able to help me along the way.

Date of experience: February 27, 2014
Wendy I.
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Felt like I got upsold and, given the time it took, could have easily gone with the less expensive timeframe I had originally selected. It was exactly as advertised, but the person on the phone lead me to believe that I needed to add and extra day - that the day at the beginning and end for shipping and delivery are not included in the estimated times given, so I paid for a faster method and didn't need it. He was wrong about adding two extra day.

Date of experience: February 27, 2014
Lubitza B.
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February 27, 2014

Date of experience: February 27, 2014
Julia E.
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I had an amazing experience
February 27, 2014

I had an amazing experience. There was detailed and timely communication every step of the way. Representatives were well informed. I meant to give 5 stars on the survey but only 4 register.

Date of experience: February 27, 2014
John O.
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I required both a visa for travel to Brazil and a second passport to accommodate my heavy travel schedule and future visa application needs. These were handled in two separate transactions. I was clearly guided and assisted in each application and the turn around time was nothing short of a miracle. One aspect I really appreciated was the email feedback each step of the way telling me exactly where I was in the process. My agent for this process, William Weaver, was superb.

Date of experience: February 27, 2014
Matthew D.
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February 27, 2014

Date of experience: February 27, 2014
Christopher M.
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This service was well worth the money
February 27, 2014

This service was well worth the money. Everything went smoothly. Stress free. I called the customer service line numerous times. Everyone I spoke with was overly helpful and extremely professional and courteous. This is hard to come by these days, which is the only reason I'm taking the time to write the review. Just a great experience. The only criticism I can provide is that my passport arrived with some of the pages folded creased and bent/banged up. Which seemed weird considering how uptight everyone is about keeping this document in good shape for a period of ten years. I just folded everything back though. All is well. Again. Great service. Saved me a lot of time and effort. Thank you.

Date of experience: February 27, 2014
D H.
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So appreciate a service that performs exactly as promised. William Weaver answered my questions and assured me I would receive my passport on time...even with Federal holidays and snow storms. The passport arrived as promised and I'm a happy customer. Thanks William!

Date of experience: February 27, 2014
Matt Y.
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February 27, 2014

Date of experience: February 27, 2014
Roger D.
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February 27, 2014

Date of experience: February 27, 2014
Amanda L.
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The USPS lost a passport that was mailed, I had less than a week to have a new one processed. After dealing with a major snowstorm in the Northeast and a government holiday, RushMyPassport was able to deliver my new passport in time for me to make my trip. I worked with James Rosier and though I was very panicky, he remained calm and confident that everything would be resolved in time. Thankfully, it all worked out and I was able to join my family on a much needed vacation. Thank you!

Date of experience: February 27, 2014
Paul A.
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February 27, 2014

Date of experience: February 27, 2014
Mark W.
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William Weaver was very professional due to the fact I seemed to be lost most of the time. Thank you and thanks to Expedite Travel/Rush my passport Great job done. Mark in St. Petersburg, FL.

Date of experience: February 27, 2014
Ronald R.
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A fantastic service
February 26, 2014

A fantastic service. The support number staff were very eager to help resolve all minor questions. The checklist approach to successful document preparation was very good. The email/phone confirmations were redundant but still complementary and clearly customer service focused.

Great service.

Date of experience: February 26, 2014