RunningBoardWarehouse

Running boards arrived with 2 broken end caps. Started with a live chat complaint. Received an email they will not respond to. I emailed them again requesting 2replacement end caps or advise on the return process and again no response. I do no think they are interested in any kind of customer service. I would not recommend anyone do business with this company

Took 1 month to even receive a tracking number. Then when I looked up the tracking it was in the same location for almost a week. I called Running Board Warehouse and they wanted me to call the freight company. NO HELP! I do not recommend purchasing anything from this place. I would like to give negative stars but I had to mark 1 start to leave the comment.

We ordered some running boards from them never received them tried to contact them line always busy FedEx lost them it shows on tracking also finally got them on the phone they refused to refund my money

Ordered approximately $500 part sent by FedEx. Never delivered. Tracking shows it never left their local FedEx. RBW never investigates. I write an email inquiry. No response. Call and speak to a human who "will investigate. No follow up. Call a second time. Ask for a refund. They offer to "request a return order refund" on the parts I never received. "This is the only option I have to offer sir". Incompetent thieves. Will now be going through the credit card company.

I spent $900 with this company for some running boards. After a week I sent an email only to get no response, then started calling only to sit on hold forever. Then when I did get someone on the phone the first person gave me the busy shipping times type of BS, then after another week I started calling again and then come to find out that the running boards were in a warehouse in the next city. The lady at running board warehouse then gave me a link to the company and said I have to get in touch with them to schedule my own delivery. I made several attempts to contact the shipper by phone, forget about that, I held on the phone for 45 minute 2 x's. Then I tried by email and they had an auto generated response that said we have forwarded your request to the warehouse for an update. 24 Hrs. Later no response, I cancelled my order, charged it back on my card, and ordered a new set from another vendor and I will have them in 2 days.

I sleeted the correct year and model - what i got was a set of running boards for 2015-2017, i have a 2022 Ram Horn, completely incompatible.

Terrible situation, am going to cancel the transaction and figure out what to do...

First off they don't own a warehouse, they buy from other actual vendors. They aren't up to date on what their vendors carry so they often sell things that aren't in stock. This wouldn't be all bad but their customer service sucks and I mean sucks. They won't update you on your order, will ask you to wait a few days for a simple thing like is an item in stock or has shipped. They will waste your time day after day with follow-up emails and calls. The company needs to go out of business or be sued for shady business practices. No clue how they can process credit cards, they must have an incredibly high chargeback rate because, well simply put they suck at what they do. Stay away, pay more at some other site for the simple fact that you'll probably end up with better customer service. Thanks, Running Board Warehouse for wasting two weeks of my time.

Two years ago, I purchased these step bars, in January of 2019, their accounting department had this record in their system. I also have a record of the purchase from by VISA Card. The rubber is turning into a liquefied tar like substance, later hardening and then pealing off, the tar like state gets all over one's cloths & carpet. The step bars were suppose to have a 5 year warranty, I didn't ask for new bars, only rubber step pads & I would replace them myself. Do NOT purchase anything from this vendor, from my experience they will NEVER stand behind their products. (purchased from Running Board Warehouse) *******@yahoo.com

If i could leave a negative review i would. Never have i ever been so dissapointed in a company as running board warehouse. Cant deliver an iten cant stop a shipping date that is a month and a half after it was ordered. Liars thieves and just nothing good to say about this company

During the pandemic my wife ordered running board for my truck. They sent the wrong ones and when I emailed them they kept telling me there were right. So I installed them, once i took pictures and showed then they don't fit, they said I cant return them because they were installed. So now Im out $700 because of this POS company. They are horrible.
I wrote a post on their facebook page and it was erased and comments were tuned off so nobody can comment now.
SO PLEASE DONT SPEND YOUR MONEY WITH THEM!
ALSO LOOK THROUGH ALL THE REVIEWS IM NOT THE ONLY PERSON THEY HAVE SCREWED OVER BIG TIME.

Poor customer service, this company pretty much states that once they get your money and confirm shipment they are done with you and are not willing to help in resolving issues/questions. Be careful with a company that is quick to state "did you read our shipping guidelines" before trying to understanding your issue. In my case, not all my packages arrived, I signed for what was received and the fright company noted what was received only. When I called Running Board Warehouse they told me that was between me and the shipping company and they had to intentions on assisting even though I was their customers. One more reason why I should have bought local I guess…

Bought a set of running boards and they was the wrong ones. I wanted to send them back and they kept telling me they had to call one of the warehouses, never heard from them out 340 dollars DO NOT BUY ANYTHING FROM THIS SO CALLED RIP OFF COMPANY

I ordered Nerf bars for my truck. Gave them all details pertaining to the truck. The shipment arrived and was left in the driveway! Brought it into the garage and compared the nerf bar off a damaged one from my truck. The mounting holes did not line up, and the metal was very thin. I called them immediately, and received the message that "we are experiencing a very high volume of calls, and wait time exceeds one hour". I waited for the hour, which became 1 1/2 hours, but still no response! Never received a call back! Wrote on their chat line, and included all information. Their response was to call to speak to someone directly! Contacted my credit card company to dispute. Out of curiosity, I called the phone # again, and got the same message. Probably many pissed off customers. The Nerf bars go to the junkyard if they don't pick them up. Think twice about purchasing from these clowns!

Buyer beware! I ordered running boards from this place and received them damaged.
I called and opened up a damage claim, then weeks went by with no follow-up and no response from Running Board Warehouse. I sent multiple follow-up emails and attempted to call the same number the original order was placed through and follow-up damage claim placed only to find this number had been disconnected / no longer in service…
After weeks of no response or follow-up by Running Board Warehouse I was forced to dispute this transaction with my credit card carrier. My credit card carrier refunded my purchase transaction.
ONLY after this took place did Running Board Warehouse get back to me, many weeks later after not responding once, or at all previously.
I firmly believe that if I did not dispute this transaction through my credit card company and get a refund, Running Board Warehouse would have never responded to me or done anything to resolve my receipt of damaged goods.
Buyer beware, find another place to make your purchases! There are plenty of good vendors out there, Runningboard Warehouse in not one of them.

Watch out for these guys. They make promises they don't deliver on.

I bought boards from them in April and have been trying since April 27 to get them to honor their low price guarantee. I found the same boards I bought at a competitor for less money and have followed up with them at least 7 times since then trying to get them to honor their low price guarantee. All I have gotten is the runaround so far.

I would NOT recommend doing business with them!

This company does not hold up to what they say. They are not the fastest shipper but are there fastest at making excuses. They have an excuse for everything. I ordered for my truck like many have but they lie and don't tell you the are not instock. Instead they act like they are and take your money right away. Been over a week and I've received no tracking order and called and told it could be 20 days. Pathetic, excuse of a company with they're shark tactics. Do not use... Refund could be 1 to 10 days but they can take it out right away.

So I ordered running boards for a 2018 F250. Beautiful product well-built I began the process of installing them following the instructions they sent after installing both driver and passenger realized they weren't right took them back off call the company found out they sent the wrong instructions after dealing with customer service they sent me a new instructions and set me a $$ return for my aggravation and apologized. Humans make mistakes and overall satisfied with the outcome I would definitely purchase from this company again. Customer service was extremely Pleasant to work with