RunningBoardWarehouse

Orders running boards. Couldn't tell you about the product, just that I ordered them 3 weeks ago and never received them. FedEx lost the package and this company only ships through FedEx. I requested a refund and they told me it would take 3 days to make a claim for the lost package. Well it's been 3 days and now they're telling me it could be 2 more weeks (8+ business days) until I receive a refund. I was told today I would receive a call back about the package but alas nobody called. Extremely frustrated with the customer service for this company and I wish I had just went to a dealership and paid the extra cost to receive a product in a timely manner. I wouldn't recommend dealing with this company.

Ordering process was simple and easy. Product is good quality except for the dent in the running board. We notified Customer service ASAP and heard back 8 days later when they requested a photo. We sent the photo and waited 3 weeks without any response. After following up again they offered us $75 credit on $485 purchase to keep the damaged running board. We are a professional painting company and did not want damaged equipment on our brand new truck and asked them to ship a new running board. They offered $85 instead. When we said "No thank you" a second time and requested that they allow us to return the product, they said the return could not be authorized because the parts had been installed. What a disappointing experience. The damage obviously occurred prior to the items being sent as the shipping carton was in perfect condition. So frustrating and not indicative of a company that honors their brand, but rather the bottom line. Well the bottom line is that your should look elsewhere for your equipment because if it doesn't arrive in perfect condition, you are probably out of luck.

I made the mistake of not checking reviews of this company before ordering from them. I placed an order on May 22 2021, today is June 15th and still no shipping conformation and my order status still says pending on their website even tho they charged the credit card... Hmmmm not really sure what the issue is but I have called the company to check and they told me they need to issue a support ticket which will take a few days to get a response on the shipping or stock status, kinda the reason I called so they could tell me something? I would not recommend buying from this company and be aware they have other websites such as real truck & Havoc off road. Don't get me wrong it's ok for a company to be behind or out of stock but you have to let your customers know that and not charge them for something they don't have or are incapable of delivering. Use Carid.com or AmericanTruck.com instead, they have their stock clearly listed on item description and will ship within 24 hrs. It's too bad Running Board Warehouse LOL couldn't come thru with product cause they advertise some cool stuff but I guess anyone can post pics and charge for something they don't have on hand... Still trying to figure out why they have the company name Running Board Warehouse when they don't have anything ready to ship. Looks like I'll be canceling my order, Good luck to anyone trying to order from them hopefully you are reading this before placing an order.

So ordering was easy, item shipped quickly, instructions are not the best, but I was able to understand how to install since I had already watched a video on installation. I got one of the front brackets on and went to install one of the rear brackets only to find out I was missing the hardware for both rear brackets. All the packages had a QC inspection sticker on them. I guess who ever counts was either drunk, or just don't care about the job they are doing. This is why American manufacturing has gone downhill over the years. Now I have to wait another week before I even get the hardware needed. P.S. I dont' know how they have a 4.8 on google reviews since I wasn't able to even find out how to post a google review. HMMMM

Purchased running boards for our new pickup, sight was easy to navigate, and purchase was simple. 7 days later I haven't received an email about shipping or anything g so I get on the chat and ask. The girl is nice enough and tells me that she has created a tracking ticket and that some one would get with me.

2 days later and nothing, so I email the same customer service and get no response so I talk to another and tell her I need an answer today on when my package will ship. The next day I finally get an email from the tracking person who needs 24 "Business hours" to find out what's going on. This is on a Friday mind you, so on Tuesday "4 more days later" we finally get a response saying the warehouse is backed up and they don't know when they would be able to get our steps to us! So 2 WEEKS just to find out that we would not be able to get our steps! So we ask for a refund, now they took our money from our account that day but guess what, it's gonna take 7 to 10 business days to get it back! I highly recommend not using running board warehouse or any of there subsidiaries

I wouldn't do business with them regardless of the price. Horrible customer service and bad quality of merchandise

Extremely dirty business practices. I placed an order on June 9th 2020. Their website boasts about how fast they ship. Says 24/48 hours if in stock. I received a tracking number on the 16th. By th 22nd FedEx still hadn't received the package for shipping. I called customer service, it took over 4 hours to get through. I had asked for them to cancel my order and issue a refund. They said they can't and that I would have to wait for the boards to ship. Then I would have to return them, then wait 2 weeks for a refund. They finally arrived on the 25th and I wouldn't let FedEx take them off the truck. Now we wait for a refund. Avoid this place at all costs. A little transparency would have went a long way.

Ordered a product on 7/28/2020 which will "ship in 24hrs". NEVER SHIPPED. Started to TRY to cancel the order on 8/21/2020. Told me its coming from the vendor so we have to cancel it there, and once we get a confirm from them we will cancel it. Figured ok, give them the benefit of the doubt. This brings us to 8/31/2020. They sent me an "updated shipping date" email for SEPT 3rd... WTF! CANCEL THE ORDER ALREADY! I had to dispute charge with card company. Spoke with 7 different people. Completely crazy, too bad there isnt a ZERO STAR option.

We needed running boards for our Dodge Ram 1500, so I searched for a good place to buy them. I read glowing reviews of Runningboard Warehouse so on February 22,2023, I placed my order for a set of running boards and paid for them. A couple days later I received the first email with a delivery date for a week later. Three days after the first email, I received a second email with a new delivery date of two weeks out. The third email arrived two days later and pushed the delivery date out another week. Our running boards wouldn't arrive for a month! This was unacceptable. I had to use a step stool to get into our truck, and we needed those running boards.

First I contacted the company via email.The response was vague for a delivery date. Next, I called the company, and the representative told me the running boards I ordered were back ordered and had been for awhile. I asked why, if the boards weren't available for immediate purchase, we're they listed on their website as available? The rep could not answer my question, and could not give me a date the running boards would be available. I told her I'd wait another day and if the boards weren't available, I'd cancel my order.

The next day I received a cancellation of my order email, and subsequently received a refund. The email was from Real Truck, another of their companies. I conducted further research into Running Board Warehouse and Real Truck and found many negative reviews of both I should have read prior to my purchase. Numerous reviews said the same thing I experienced, both companies list running boards from vendors on their websites but neither actually carries them. Neither company removes listings for back ordered running boards, nor does either one place a notice on a listing when the boards are back ordered or otherwise unavailable. I read so much anger and frustration about both company's business practices.

I was lucky my order cancellation and refund went smoothly. Others were not so fortunate. I cannot and will not recommend doing business with Running Board Warehouse or Real Truck.

I subsequently ordered running boards from a company on Amazon, received them a week later, and got them installed on our truck. We're so happy with these running boards!

Horrible company! Estimate 2 week delivery of product. 7 weeks and no product. Now delayed 5 weeks!

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I Ordered ROM-21*******9419 - Romik RB2 Black Running Boards for $500.50 for my 2018 jeep grand Cherokee, turns out they dont fit. Called the company and they tell me to take pictures and email them.

Spoke to a guy named Sloan Lawrence. The next day i call Mr Sloan again and he sees the pics and say your right they dont look like they fit so he say he must notify the manufacturer Romik because apparently they screwed up!. 1 hour later i get a call from a guy from the manufacturer which i never dealt with tell me that if i installed them i cant get credit and they wont accept the return.

I tell him how the *** can i tell they dont fit my car if i dont try it on, he then tells me well im letting you know they wont take it back and issue the refund, i then hang up and call the guy Sloan at the running board warehouse to ask him why this guy from romik called me and said what he said, he says wow hes not supposed to do that i ask him how he got my info if i dealt with your company direct and paid you guys my money, he then says *** see what he can do. Now i get an email from the running board warehouse with a return fed ex label so i can send it back to the Romik Manufacturer the people who said that they are not issuing a credit or refund, So im not an idiot i can see the screw job coming, so i tell everyone beware this company only wants your money and if all gos well with your item OK, but if you have a problem like them giving you the wrong item, get the grease ready!

Look at the photos you can see the bolts and the ends are on my moldings where when the vehicle moves it will probably dig into the moldings and the quality is not good, so if you read this dont make the same mistake i did and i will be posting this on more sites and will make a youtube video so i hopr it was worth it ripping me off running board warehouse.