David L.

Purchased running boards for our new pickup, sight was easy to navigate, and purchase was simple. 7 days later I haven't received an email about shipping or anything g so I get on the chat and ask. The girl is nice enough and tells me that she has created a tracking ticket and that some one would get with me.

2 days later and nothing, so I email the same customer service and get no response so I talk to another and tell her I need an answer today on when my package will ship. The next day I finally get an email from the tracking person who needs 24 "Business hours" to find out what's going on. This is on a Friday mind you, so on Tuesday "4 more days later" we finally get a response saying the warehouse is backed up and they don't know when they would be able to get our steps to us! So 2 WEEKS just to find out that we would not be able to get our steps! So we ask for a refund, now they took our money from our account that day but guess what, it's gonna take 7 to 10 business days to get it back! I highly recommend not using running board warehouse or any of there subsidiaries