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Rugs.com has a rating of 4.7 stars from 5,951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I couldn't be more pleased with the ease of ordering my rug. I especially enjoyed the experience of getting to see a picture of it in my living room. It's beautiful. I also ordered a pad for the rug.
This is my second time ordering from Rugs.com and I am so pleased with the quality, price, and speed of delivery.
I have bought four carpets from this company and I think they are the best. I have both indoor and outdoor carpets and they are easy to clean. I can wash and
Vacuum, in other words they're very easy to take care of.
Quick and easy. I could even see the rug in my room.
Found a perfect rug for the back room in my friends house.
So many choices but great descriptions and options! The site was clear and easy to navigate.
Quick, efficient method to find and purchase the indoor/outdoor rug for our porch.
You don't have to shop anywhere else as they have it all--great/deep assortment with so many sizes available, great service and super fast delivery! I would absolutely recommend and already have~
I am reluctant to shop with some online businesses due to their return policy but no problems here (if you even need to do a return)
This is my second purchase from Rugs.com and won't be my last. Ginormous selections, affordable prices and easy peasey to purchase. Free shipping seals the deal!
Pleasant, fast, no programming., overall it was well done.
The website is very user friendly, particularly liked the part where you get to view the rug in picture inside my living room.
I ordered 2 matching rugs. Different shapes and sizes. 1 was not available. The representative assured me that the replacement was also a match. It was NOT! I wanted to return both items, but your return policy is "Impossible"! So much unnecessary RED-TAPE! You got me, RUGS.COM. Lesson learned, I promise not to bother you, ever again...
Reginald Sumter
*******@aol.com
*******961
Easy to order, delivered a day early we'll wrapped and clean.
The process was easy. The shipment arrived on time and the quality of the rug was very good.
I always know I'll get exactly what I ordered. This is the second rug I've purchased like this. It's beautiful and simple. Holds up great in weather. Color stays so I'm very happy to get this second one to out in a different location this year. Their rugs come so fast, I love this company.
The rug was just as subscribed and very happy with the vibrant colors that it has!
I had originally ordered a rug with a vintage background and did not like it. My whole house is full of abstract rugs, but I wanted to try something different. Big mistake!
Plus, I had to pay for return shipping at that company, but not with this company!
We were looking for a living room area rug that would be nice-looking, and reasonably priced because we have three dogs and rugs don't last forever at our house. This rug arrived quickly and is perfect! The colors are even richer than advertised, and the earth tones are stunning. It is a little thicker than our last rug, and has a plush-like feel to it. Our dogs love lying and rolling on it! It is gorgeous with our sage walls.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097