On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 5,916 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
Just going on line to take a look at Oriental rugs. This one looks perfect and the size is just right. AND the price is amazing for the size! Exciting purchase from a great store!
I love the "view in your room" feature. I found f a rug on a flash deal! Can't wait to get it!
No shed Lays nice and flat
Soft and beautiful. Nice backing and color matches picture
Enjoyed shopping. So many varieties of rugs. Beautiful choices, great rugs. Suggestions from the site are very helpful in finding the right item.
My 1st order they sent two instead of one. I called and they gave me the second one at a discounted price. I am now ordering another rug for my family room because I was impressed with the quality and the great customer service.
My 4-year-old great grandson helped pick this rug out. It will replace a round rug in which the edges are curling up and I am in danger of tripping. I certainly hope these edges don't url up.
This is the second time I order a rug from this website. They are awesome rugs. I've already had a year with one and it's still nice and clean and it looks great. Definitely recommend this site.
Easy purchase and easy payment. Can't wait to see it and put it in my boat.
Great selection with ability to match smaller rugs for small spaces
Easy shopping easy to order and great streaming of ordering process.
Easy shopping again this is my 3rd order from Rugs.com and it definitely won't be my last.
What kind of a website is this, such a store, I ordered the tracks, they were supposed to come on the third, then they said on the fifth, the tracks didn't come, I wrote that they came, I started to correspond with them, they promise everything, they promise, it's been 6 days since they promised to do something, nothing has been done, no tracks, no money
We needed to find washable rugs to relieve the stress caused by our Old Dog pee accidents. Found 2 very lovely rugs in the perfect size for our needs. Easy Web site navigation!
Difficulty in paying. Could not use Pay Pal. Made paying slow as had to enter credit card info.
Got this runner to go in front of my bed and it is so beautiful! Have got so many compliments on it already!
I love the rug. I happen to order the wrong size. I called to ask if I could exchange it and was told I would have to return it. I would get a credit. It went so smoothly. I decided to go ahead and place an order for a larger size before I even received the credit. Nice when you feel a company is straight up.
I've had to return a beautiful rug that I loved, but I didn't measure correctly, so it was way too big. Rugs.com set up the return process immediately with no hassles or delay. So I ordered the right size and they are sending it right away. There are so many to choose from also... what a great selection. And the quality of the rug is absolutely top-level. Quality craftsmanship and material! Thank you Rugs.com
Looking for an octagon rug pad and found it almost immediately.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097