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Rugs.comReviews 5,916

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,916 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

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Florida
1 review
0 helpful votes
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Just going on line to take a look at Oriental rugs. This one looks perfect and the size is just right. AND the price is amazing for the size! Exciting purchase from a great store!

Date of experience: August 16, 2025
Colorado
1 review
0 helpful votes
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Rugs for living room
August 26, 2025

I love the "view in your room" feature. I found f a rug on a flash deal! Can't wait to get it!

Date of experience: August 16, 2025
South Carolina
1 review
0 helpful votes
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Love my rugs from rugs.com
August 26, 2025

No shed Lays nice and flat
Soft and beautiful. Nice backing and color matches picture

Date of experience: August 16, 2025
New York
1 review
0 helpful votes
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Shopping experience
August 26, 2025

Enjoyed shopping. So many varieties of rugs. Beautiful choices, great rugs. Suggestions from the site are very helpful in finding the right item.

Date of experience: August 16, 2025
California
1 review
0 helpful votes
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Area rugs for my home
August 25, 2025

My 1st order they sent two instead of one. I called and they gave me the second one at a discounted price. I am now ordering another rug for my family room because I was impressed with the quality and the great customer service.

Date of experience: August 15, 2025
Idaho
1 review
0 helpful votes
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Octangular
August 25, 2025

My 4-year-old great grandson helped pick this rug out. It will replace a round rug in which the edges are curling up and I am in danger of tripping. I certainly hope these edges don't url up.

Date of experience: August 15, 2025
California
1 review
0 helpful votes
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Second rug that I ordered
August 25, 2025

This is the second time I order a rug from this website. They are awesome rugs. I've already had a year with one and it's still nice and clean and it looks great. Definitely recommend this site.

Date of experience: August 15, 2025
Georgia
1 review
0 helpful votes
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Had the runner of my dreams in my cart and paid for in less than a minute! Now that's how I like to shop! 😂

Date of experience: August 15, 2025
Texas
1 review
0 helpful votes
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Awesome experience
August 25, 2025

Easy purchase and easy payment. Can't wait to see it and put it in my boat.

Date of experience: August 15, 2025
California
1 review
0 helpful votes
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New rugs for fall
August 24, 2025

Great selection with ability to match smaller rugs for small spaces

Date of experience: August 14, 2025
Texas
1 review
0 helpful votes
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Easy shopping easy to order and great streaming of ordering process.

Date of experience: August 14, 2025
New York
1 review
0 helpful votes
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Easy shopping again this is my 3rd order from Rugs.com and it definitely won't be my last.

Date of experience: August 14, 2025
California
1 review
0 helpful votes
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What kind of a website is this, such a store, I ordered the tracks, they were supposed to come on the third, then they said on the fifth, the tracks didn't come, I wrote that they came, I started to correspond with them, they promise everything, they promise, it's been 6 days since they promised to do something, nothing has been done, no tracks, no money

Date of experience: August 11, 2025
Colorado
1 review
0 helpful votes
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Easy Search for Perfect Rugs
August 20, 2025

We needed to find washable rugs to relieve the stress caused by our Old Dog pee accidents. Found 2 very lovely rugs in the perfect size for our needs. Easy Web site navigation!

Date of experience: August 10, 2025
Florida
1 review
0 helpful votes
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Excellent, very easy to order and on time, what you see is what you get. Have not received NEW order yet but sure it will be QUALITY

Date of experience: August 10, 2025
Mississippi
1 review
0 helpful votes
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HARD TO PAY
August 20, 2025

Difficulty in paying. Could not use Pay Pal. Made paying slow as had to enter credit card info.

Date of experience: August 10, 2025
Florida
1 review
0 helpful votes
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Tied my room together perfectly
August 20, 2025

Got this runner to go in front of my bed and it is so beautiful! Have got so many compliments on it already!

Date of experience: August 3, 2025
Mississippi
1 review
0 helpful votes
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Excellent assistance.
August 19, 2025

I love the rug. I happen to order the wrong size. I called to ask if I could exchange it and was told I would have to return it. I would get a credit. It went so smoothly. I decided to go ahead and place an order for a larger size before I even received the credit. Nice when you feel a company is straight up.

Date of experience: August 9, 2025
Michigan
1 review
0 helpful votes
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No hassles company!
August 19, 2025

I've had to return a beautiful rug that I loved, but I didn't measure correctly, so it was way too big. Rugs.com set up the return process immediately with no hassles or delay. So I ordered the right size and they are sending it right away. There are so many to choose from also... what a great selection. And the quality of the rug is absolutely top-level. Quality craftsmanship and material! Thank you Rugs.com

Date of experience: August 9, 2025
Texas
1 review
0 helpful votes
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Octagon Rug Pad
August 19, 2025

Looking for an octagon rug pad and found it almost immediately.

Date of experience: August 9, 2025