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Rugs.com has a rating of 4.7 stars from 5,946 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I've been purchasing from this website and never have had an issue. The prices are amazing. Always have sales and fast shipping. Great customer service as well. I have never been disappointed with my purchases. Highly recommend!
Easy to order! Perfect experience! Selection is best I've seen anywhere else! Easy to return because of my mis-order! The rug was delivered quickly! I will definitely order a replacement!
I was nervous purchasing a rug online. The idea of not seeing it person was worrisome but I'm glad I did. Not only were my rugs cost effective. They are cute!
They work perfectly and are a good quality.
Rugs.com was easy to work with and after our rug selection, the check-out and delivery process was a breeze.
Customer service is excellent. Ordered rugs on Monday and had them in my home by Wednesday. Runner sizes were perfect for the spaces and the quality and colors were on point. Will definitely order from this site again!
Three matching rugs, three different sizes -- looked so good bought two more in a different style for a another room! Fast delivery made this a most satisfying purchase. Will definitely be ordering more. Thank you...
I ordered 5 rugs last year. I love them. So light and pretty. Good prices. I ordered 1 small rug again last week.
Shipping g process has been nothing but pain free! Rug is good quality and great size for the price. Only complaint is, it's a slightly lighter shade of pink than the picture..
Quality not bad
Size is good.
Quick delivery
Would recommend
Any issues that we had were remedied so quickly. Super customer service and communication. Rugs are beautiful.
Online experience was good, but my credit card was charged 2 days ago and I have not heard if the rug has shipped yet.
Ordering from Rugs.com is very easy and rugs get here in good time
Site is very easy to use. Filters work great. Nice wide selection of rugs and great prices.
I have been shopping with rugs.com for a couple months. I am working on redoing my place with some pizazz. They are very accommodating, as I order, return and reorder, in order to get my perfect match! Cheers to them!
I have a navy blue and yellow theme in my living room and it's so easy to narrow down the selections using those colors via search on Rugs.com.
I couldn't be more pleased with the ease of ordering my rug. I especially enjoyed the experience of getting to see a picture of it in my living room. It's beautiful. I also ordered a pad for the rug.
This is my second time ordering from Rugs.com and I am so pleased with the quality, price, and speed of delivery.
I have bought four carpets from this company and I think they are the best. I have both indoor and outdoor carpets and they are easy to clean. I can wash and
Vacuum, in other words they're very easy to take care of.
Quick and easy. I could even see the rug in my room.
Found a perfect rug for the back room in my friends house.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097