business logo of Rugs.com

Rugs.comReviews 5,938

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rugs.com?
grey star
grey star
grey star
grey star
grey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,938 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Bill E.
Unfollow Bill E.
Send Message
Share Review
Report Review

Great
April 7, 2024

Great Quality and the colors matched the photos. Very pleased with the Rugs

Date of experience: March 28, 2024
Illinois
1 review
0 helpful votes
Follow Robin E.
Unfollow Robin E.
Send Message
Share Review
Report Review

Love my rugs.
April 6, 2024

My rugs were delivered today...really fast! I love them. I bought the Eliza rugs in two sizes and in the beige color. They are true to life as far as color. They tie all my furniture in with all the colors. I'm very happy with my purchase.

Date of experience: March 27, 2024
New York
1 review
0 helpful votes
Follow Susan I.
Unfollow Susan I.
Send Message
Share Review
Report Review

Colorful rug
April 6, 2024

Rugs.com is very quick in delivering their rugs and each one I've gotten has been true to the description on the website. This one is perfect to give a pop of color in a small laundry and panty room.

Date of experience: March 27, 2024
Illinois
1 review
0 helpful votes
Follow Sarah P.
Unfollow Sarah P.
Send Message
Share Review
Report Review

Changing Things Up
April 6, 2024

Reasonable price. Easy to order. Fast delivery. Great rug. I love it and will definitely order again!

Date of experience: March 27, 2024
New Hampshire
1 review
0 helpful votes
Follow Sue D.
Unfollow Sue D.
Send Message
Share Review
Report Review

Very disapointed
April 6, 2024

I bought this rug on sale for $179.00. I would not have paid $50.00 for it. Thread bare! Gives Rugs.com a bad name.

Sue

Date of experience: March 27, 2024
Georgia
2 reviews
0 helpful votes
Follow Louise F.
Unfollow Louise F.
Send Message
Share Review
Report Review

I ordered a 10x13 rug and performance pad for my living room on a Sunday and received everything on Tuesday afternoon (2-days after ordering). I'm so pleased with my rug and it looks fantastic in my LR.

Date of experience: March 27, 2024
Missouri
1 review
0 helpful votes
Follow Nancy A.
Unfollow Nancy A.
Send Message
Share Review
Report Review

Great
April 6, 2024

Fast and easy and matches the area rug I had previously ordered from you!

Date of experience: March 27, 2024
Texas
1 review
0 helpful votes
Follow Paul X.
Unfollow Paul X.
Send Message
Share Review
Report Review

Great Experiance
April 6, 2024

Easy website to get around. Ordering is fast and simple.

Date of experience: March 27, 2024
North Carolina
1 review
0 helpful votes
Follow Toni H.
Unfollow Toni H.
Send Message
Share Review
Report Review

100% Satisfaction!
April 6, 2024

Ordered our beautiful rug on Saturday. It was delivered on Monday and the rug pad delivered on Tuesday. Could not believe they came so quickly. The rug goes perfectly in our bedroom and we are totally pleased. When looking for rugs in the future, this will be the first website we check. Highly recommend.

Date of experience: March 27, 2024
Iowa
1 review
0 helpful votes
Follow Kay S.
Unfollow Kay S.
Send Message
Share Review
Report Review

Clueless
April 6, 2024

Had no idea what kind if rug I wanted or color. Loved that you can see it in your room. Great website!

Date of experience: March 27, 2024
Michigan
1 review
0 helpful votes
Follow Ali Y.
Unfollow Ali Y.
Send Message
Share Review
Report Review

Bought 3 very different area rugs during a sale and added express shipping. All the rugs arrived, well wrapped and perfect condition. The colors were well represented. I'm just so impressed with the price to value. (paid less than 200 each for 8x10 rugs).

Date of experience: March 26, 2024
California
1 review
0 helpful votes
Follow ErichMaria O.
Unfollow ErichMaria O.
Send Message
Share Review
Report Review

On point👍
April 5, 2024

This is my third order. Love it, Pricing, Fast delivery. Great customer service. Person who helped me in customer service was very helpful, attentive, followed up like she said she would. Thank you very much..

Date of experience: March 26, 2024
California
1 review
0 helpful votes
Follow Joyce L.
Unfollow Joyce L.
Send Message
Share Review
Report Review

Pretty Lilac Shag rug
April 5, 2024

I bought this pretty rug at a great price during your sale. Happy with the quick delivery, and it was packaged very well. No problems at all. I have bought rugs thru Rugs.com before. Always happy with the purchase.

Date of experience: March 26, 2024
Tennessee
2 reviews
1 helpful vote
Follow Anne A.
Unfollow Anne A.
Send Message
Share Review
Report Review

Easy to order
April 5, 2024

The site is easy to navigate and I quickly found just what I wanted. I look forward to its arrival. I've been kept up to date on shipment details.

Date of experience: March 26, 2024
Washington
1 review
0 helpful votes
Follow Jonel A.
Unfollow Jonel A.
Send Message
Share Review
Report Review

Great!
April 5, 2024

Happy with the size of the rug. We've had a hard time finding the size we need it until we found your website.

Date of experience: March 26, 2024
Florida
1 review
0 helpful votes
Follow Katie K.
Unfollow Katie K.
Send Message
Share Review
Report Review

Awesome rug
April 5, 2024

The rug I ordered came in so quickly and looked exactly the way I wanted it to. It also flattened out very fast as well, still with a few small bumps but the corners are perfectly flat

Date of experience: March 26, 2024
Indiana
1 review
0 helpful votes
Follow jJohn I.
Unfollow jJohn I.
Send Message
Share Review
Report Review

Bump in the Road
April 5, 2024

Little trouble with payment because it didn't put expiration date in automatically along with all the other info. No big deal

Date of experience: March 26, 2024
Texas
1 review
0 helpful votes
Follow Annie Z.
Unfollow Annie Z.
Send Message
Share Review
Report Review

Always a Great Experience
April 5, 2024

I have ordered several rugs from Rugs.com. The quality of the rugs is always good, as are the prices. I always compare prices among companies and consistently order from this company. Delivery time is very good, as well.

Date of experience: March 26, 2024
Florida
1 review
0 helpful votes
Follow Virginia O.
Unfollow Virginia O.
Send Message
Share Review
Report Review

Found the rug I was searching for easily with many options to select from and at very reasonable pricing

Date of experience: March 26, 2024
California
1 review
0 helpful votes
Follow Doug E.
Unfollow Doug E.
Send Message
Share Review
Report Review

Needed replacement rugs after pur rain and the website has enough filters that getting to the correct rugs was easy and checkout was a breeze. The prices are phenomenal too!

Date of experience: March 25, 2024