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Rugs.com has a rating of 4.7 stars from 5,938 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I have purchased 7 rugs to date. 3 runners, and 4 area rugs. The quality is exceptional and colors are Vibrant. I believe they are priced reasonably and I will continue to purchase as needed. Fast delivery. 5 stars all around
Thank you
I ordered an outdoor rug from Rugs.com.
I was very pleased with the quality and appearance
Of this rug! It arrived within a couple of days of my order. I would absolutely order from them again!
Great Value. Quality is good. Looks great. Already bought another style rug already. Will continue to buy my rugs here.
Love the choices of rugs and sizes this site has.
The rugs I've ordered not only look great, but they are extremely durable!
I received my rug on the expected date. Very fast shipping and my rug is gorgeous! I could not be more satisfied with the rug and the price!
Absolutely love it, so plush and the color is rich!
The hunter green rug was just gorgeous. Thank you and I will order again from your company. Your selection and sizes are so much greater than at any store. Your customer, Fran
I ordered my rug one day and it was here the next. I was worried about the quality because of the price, but I am so happy with it. It looks great in our den and my grandson loves playing on it. I'll definitely order from them again.
Beautiful runner run but came to me dirty bc package was broken open.
Very easy to order. Picked out a rug and backing. Arrived on time and was exactly what I ordered! I will order from rugs next time I need a new rug. Great job
I needed to work with customer service on returning and reordering the correct size rug and it was pleasant and easy.
Quick turnaround and rugs arrived in great condition.
Shipping was fast, color is exactly as it looks on the picture.
Rugs.com online experience has been great so far. Easy to navigate the website. They make the process simple and easy.
Easy to choose and purchase.
The rug was delivered quickly and it arrived in good condition. It looks great and was exactly as represented online.
Site was easy to use and I loved being able to see in my room! Haven't gotten my rug yet but can't wait! Hope it looks like it did in the pictures!
Ease of ordering, great price, fast shipping and at 50% off a great deal. The quality is great, minor curls and it looks great..
All was perfect for ordering and delivery! However, we also bought a mat for under the rug and do not know what side of the mat goes/touches the floor and what side of the mat is directly below the rug. Any help would be appreciated.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097