Rugs.com has a rating of 4.7 stars from 5,906 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Very nice rugs, high quality, We just love them! They will more than likely be the last rugs we buy for our home, as they should last a good 10 + years!
Received our rug yesterday. We are happy with it though we've only had it one day.
We got our rug yesterday and it looks just like we wanted. We are anxious to use it on our kitchen floor.Perfect size.
Received the rug within a week. It was beautiful and what I wanted. Delivery person was very kind and polite.
I've ordered this Soft Touch Shag before in several sizes. I'm ordering another to fit my new apt. Definitely give it a 5* rating. Absolutely beautiful and quality is excellent.
The site was easy to use and I found what I was looking for. Thank you
The site is easy to navigate. This is the first time I have used this site or product. Great selection and price!
Can't find my order confirmation details to make sure it's being sent to right address.
I love shopping with rugs.com! Excellent service all the way around!
Response from customer service exceeded expectations. Call back came fast, representative was congenial, knew the product well and answered all our questions. Had no problem going ahead with order.
Was fast and easy to order. Came in a timely manner. Looked as it appeared online, GREAT! Couldn't find any rugs that could come close to matching your price for the quality Thank you
I love Rugs.com I have purchased multiple rugs from them and its always a great product at a reasonable price.
Found a beautiful rug at an awesome price! So excited to see it on my porch!
Enjoyed the choices and variety of rug. Aldo the views in room features.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097