Rugs.com has a rating of 4.7 stars from 5,906 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Beautiful, great quality and arrived quickly - would definitely recommend!
Order processed quickly and was received in a timely fashion. Love the rug. Sale price was great!
Ordering this rug was very easy. The hard part was choosing the pattern and the coloring. It arrived very well packaged without any damage. I laid it out today and it is ready to be laid where I will be using it. I must say the pattern and colors exactly matched with what I ordered.
Used their little "see how it looks" app in the browser. The rugs looked EXACTLY the way it showed. It worked perfectly, very pleased!
The rugs themselves seem high quality and well made. The colors are fantastic, the shipping was fast and they arrived well packaged.
Reasonable prices
Good quality
Prompt delivery
The rug was a surprise of brighter color than expected
I ordered what looked like the perfect fit for our Airbnb. Having never used Rugs.com before I was not sure about the quality and delivery. Both were perfect! We scheduled our visit to our Airbnb hoping the rug would arrive. It arrived in 2 days - just like advertised. And the Rug is PERFECT in our place. The color, the size and the quality are off the charts. Now I am thinking where else do I need a Rug? Thank you Rugs.com!
The rug arrived before expectation and exceeded expectations. It's as pretty as the photograph and is exactly what ai needed for my space.
I love my rug I purchased it is beautiful. I ordered an 8' round rug and it arrived on time as promised. I am ordering another 9'x12' rug.
I was skeptical when I saw the sale price for this rug, but I blew caution to the wind and ordered it. It far exceeded my expectations. I bought it for my office and I love it. Can't beat the price for the size. It came on time and looks exactly like the listing. I will definitely be ordering again and I would recommend.
Always a good expierience. I have bought many rugs from you. Always happy with product and delivery which was quick
I typed in what I needed. I got a billion choices. I picked one, and it arrived in 48hrs. Perfect business.
Rugs are beautiful and the process of checking out was easy and fast.
I am very pleased with both rugs, they are beautiful.
Thanks
Absolutely gorgeous. My black cherry leather sofa was sort of bland, but with the new rug and some contrasting throw pillows it came to life! Thank you for a beautiful quality made inexpensive rug.
I ordered an indoor/outdoor rug for my deck and it was easy to place an order and I received it within a week! I would order from rugs.com again!
Rich beautiful colors, appears well made. I was surprised that the pads arrived later than the rugs, shipped through a different provider. When I expressed concern that the pad did not arrive, Rugs.com responded quickly.
I ordered my rug on Monday. The website states a two day delivery and the rug is now in transit to be delivered on Friday. I have furniture coming on Friday to be placed on this rug. I will now have to reschedule the furniture delivery. This should have been out for delivery on Thursday if the delivery time is 2 days.
My experience was a good one. First time buyer and received within a few days. When I opened the runner I was a bit surprised at the amount of white in the rug and was expecting more grey tones. The picture appeared more grey. But I am still happy with it. Appears to be made well.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097