Rugs.com has a rating of 4.7 stars from 5,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
I'm a returning customer because Rugs.com is so easy to use and so dependable & besides that the selection is sooo good & I always find just what I'm looking for & best of all the Price fits my budget & I can change rugs when I need to. Keep up the good work Rugs.com as Arnold says I'll be back.
Always a great sales experience with Rugs.com. They have a great selection to choose from and they meet my needs so well.
Rugs.com does a great job of listing rugs by size, style, price, and more. I was purchasing two rugs for the same large room and it was great to be able to customize my search and really get a sense of what it would like like. Fantastic selection and very helpful guides to help me refine my choices. I have several other rugs from Rugs.com and I highly recommend!
Experience was outstanding; easy and convenient. We found what we needed and select the item immediately.
Easy to find and order. Can't wait to get it! Bought for spare bedroom
I had many options to choose from in a 7 x 10 rug.
Love the Rugs and your prices!
The website was easy to maneuver!
You should not require a certain amount of letters!
Let people write as they choose😀
Just wanted to say that, my name is Theresa...and I am a rug addict! I can only afford to do this because you have these beautiful rugs at such affordable prices, delivered free to my door! More arriving tomorrow!
With all the filters it was easy to narrow our search. Also, the choices of sizes and shapes was more extensive than I expected. Very pleased with this part of the order.
Very easy for me to decide on what color, sizes, and the price is fantastic!
Will use again and refer to others.
Site is user friendly…very responsive to using filters!
Great variety! And prices you can't beat!easy to shop many styles and prices!
Needed a runner rug to spark up the area, this one does it splendidly!
It was awesome to be able to view the rug in our space. That is so cool.
My checkout went very well. Happy with rugs.com - thanks
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097