Rugs.com has a rating of 4.7 stars from 5,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
I had a very easy time using website, I have ordered from you in the past and I was always satisfied.
I have bought rugs from Rugs. Com over the past 5 years and have Always been happy! The buys are incredible and the prices are Unbelievable for the great quality of their products! I always get asked where did you get those rugs! Not a secret as I tell them where I ordered them from and the price that is so worth the beauty!
Process was not a hassle. Good experience. Would order more rugs through this company.
I found shopping to be quick& easy.love all the choices & pricing was also good.looking forward into getting them.hope they come soon
I finally accidentally learned how to add store credit to my order...Worlds Smartest Person...I Don't Think So!
I was looking for a round in/out door rug for my porch. I found one that appears to be the right size and color. Hopefully it will be when I receive it.
Easy to find the best rug for my needs. Easy to check out with free shipping a big plus.
Everything was great until checkout with venmo. They wanted my first born child. Lol. Seriously, way too much personal info was needed. I just edited this. Who is the man in my profile pic? Lol
Easily find the rug you need. Many sizes, types, colors.
Super fast delivery, better than expected. Made an additional order.
I received a discount code from safeopt/rugs.com but when I clicked the link to apply it or attempted to use the code itself, the first didn't work & I couldn't find a way to enter the latter.
I took a bit to figure how to get to Pay Pal after I had gotten passed that but it went well. Now am anxious to see the rugs
Easy to order love all the rugs you sell, great value too
I love that I can look at rugs on Rugs.com and they will ship to the address in Alaska. There are so many companies that will advertise and say they will and then you get the email or phone call --so Sorry We Don't Ship to Alaska. Thank you as I will be buying more.
I order the rug which was at a very reasonable price and it arrived 2 or 3 days later.
I will buy from them again
Thank you
This purchase is my third from Rugs.com. Very satisfied with the quality and speed at which rugs are shipped/received. Prices are affordable.
Very easy ordering. I could not use my discount code however
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097