Rugs.com has a rating of 4.7 stars from 5,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
This is the second time I have purchased. I must say it's so easy to do business this way. Not only are you offered many sizes, but there is also such a nice variety of colors and shapes.
This website allowed me to quickly search by size and color and order via PayPal! I will visit again.
Site was easy to use. The "show it in your room" tool was great in helping with my color choose.
If you aren't interested in the same old same old shop here. They have a diverse selection of rugs at great prices. I'm anxious to get my two runners. Website super easy to use.
Cool rug great price free shipping easy google
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Fast shipping!
Great bang for the buck!
I bought 4 rugs for what it would probably cost to buy 1!
I needed help and emailed Rugs.com. They responded immediately! I got the information I needed, and promptly placed my order.
Easy to order and the feature to see the rug in your space works so nice!
Always easy to find great quality at great prices at Rugs.com, love this company
My experience was quick and easy. I was able to find what I wanted for my room
I found it very easy to navigate and find what I was looking for. The price was right.
I have not received the rug yet and or the rug pad yet so until so until I get
I haven't received the rug to describe any experience to describe
I like the fact that one can compare rugs and that I can picture it in my room. A vast selection of sizes and patterns
I wanted a cream/gold/rust rug that would highlight our family room. Not only are the colors perfect, the quality of this rug (Boutique) is far superior to what we were using. Our room went from stodgy to happy in an instant. We're delighted.
Picked out and ordered a beautiful Persian area rug; selection and size options fantastic. Process easy. Now for the fun part! Delivery and condition to follow!
So many options: color, style, sizes! Easy-to-navigate website, simple order process. 5 stars!
Site very easy to navigate
Order another outdoor rug that I ordered earlier this summer. Love it and it has tolerated all weather!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097