Rugs.com has a rating of 4.7 stars from 5,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
I've LOVE this site. I've ordered several rugs and very happy with experience. The prices are amazing, great sales, fast delivery, exceptional quality.
This is my third purchase. I love each rug I've purchased. They work well in the area they were purchased for and are really durable.
Very easy to find exactly what you are looking for. Many different styles, colors and sizes to choose from.
Your website is wonderful. It was easy to select the size, color and price range of the type of rug I wanted. Once I selected a rug for preview, the website provides the information and details about the rug that are thorough. I love the video of the rug shown up-close. I can see every detail.
I have ordered rugs from this sight before. The customer service is beyond excellent and the rugs are high quality, well made, and look so good in my space! The tool that enables you to see the rug in your room before you buy is amazing and really helped in making decisions! I will continue to purchase all rugs I will need in the future from rugs.com. I highly recommend them!
Found exactly what I was looking for because of the tremendous selections! Filtering made it easy and ordering was simple.
Good availability and quick and easy checkout! Nice quality pictures on line.
We have searched elsewhere for a rug with no success. We found poor selection, none to our liking. Until we came across Wayfair. Our journey through your online sight was a pleasurable experience. There were many styles to choose from. We put in the size and colors we wanted, and our rug appeared. We found just the rug we were looking for. All the available sizes for your rug styles is amazing. An added bonus was the sale price! Ours was 31 percent off, some I believe were up to 80 percent off.
Love to be able to see how the rug looks in my room!
Really helpful in shopping!
It was so nice to look through the rug selection. And so many varieties to choose from. I especially liked the videos showing close up of the rugs.
Descriptions and reviews accurate. Huge selection and sizes. Best prices anywhere.
I did this because they said you will save 5.00. I did not have $5 taken off of my order.
After I receive them. To do so earlier than that would be impractical
Lots of beautiful rugs. Easy to navigate site, and checkout was a breeze. Looking forward to my rug.
I wanted two rugs and was pleasantly surprised to find they sell rug pads as well. The site was easy to navigate and the prices were reasonable.
Fast easy service. Usually also fast delivery. This is my second order because of the speedy delivery of my last order
I love the variety of textures, colors, sizes, and quality of the rugs.
After a long search I finally found the perfect rug for my space! So excited!
Easy buying experience and quick shipping. Love the rugs purchased several.
Excellent selections and prices.
Easy to navigate site, and smooth transaction.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097