Rugs.com has a rating of 4.7 stars from 5,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for
I have purchased several rugs from Rugs.com and have been extremely happy/satisfied with their products and the quick delivery of their rugs. Every rug I have purchased has been just as it is described on their website and, the rugs are of a much better quality than I had assumed they would be! After shopping around town for quality rugs at an affordable price I am convinced I need look no further than rugs.com and will continue to purchase from them from now on. I highly recommend this site.
Always happy with my purchases from here. Beautiful, durable rugs at a fraction of the cost elsewhere.
Hard time selecting so many choices. Just about every size and shape you can think of,plus very easy ordering.;
The rug I purchased is very pretty how ever it is very thin and light weight. When I laid it on the floor it would move around and does not stick to the floor. This can allow for someone to slip and fall.
Easy purchase. Found what I was looking for easily and checkout was a breeze.
Wonderfully experience all the time morning and night
Many selections and sizes at reasonable prices. Ordering very easy. Especially liked that you can visualize the rug in your own room.
Easy to navigate website. Loved being able to view the rug in my room!
Found the site and amazing deal all in about 15 seconds. And easy buying process. So all in all about less than a minute and on its way. Top notch!
I was looking for rugs I could layer but didn't want to spend too much since I have a dog who loves carpet. Love the prices and the ease of purchase.
Had a Great experience,have to replace 2 rugs due to flooding of toilet -via my neighbors 😡🤬So I get one today and Hopefully one more next month!
It was great to see how the rugs would look in my room. Good experience shopping.
I have 4 stars because I had a question. Tried to call them but was put on hold forever. Gave up before I could talk to anyone.
Navigating the website is easy and straightforward. Good prices on nice rugs. Have not received my order yet but anticipate that I will be satisfied…fingers crossed!🤞
Easy and able to see products in many pictures! Ordering was also very easy. Thank you!
I found all the sizes and colors I wanted! I was able to get 3 matching rugs to decirate my remodeled room!
Nice choices of colors and texture and sizes in my choices or rugs. Price is more than I was
Just purchased 2 beautiful Moroccan rugs for my new mountain home. They will look fabulous on the wooden floors! Anxious to receive. Thank you rugs.com!
Easy, love this site. Great selection of rugs, never disappointed. Good prices, too!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097