Rugs.com has a rating of 4.7 stars from 5,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
This is my go to place whenever I want or need a new rug. Now using my Amazon account makes it even easier to complete my purchase! This is fantastic!
So easy to use your site love love love love your rugs. My grandchildren have had two of your washable rugs and kept telling me I should order one or two for my home.
Navigating rug.com was simple and easy. I love they have deals all the time and I have found a great rug I'm hoping with go with my living room!
Love how easy it is to order from your site! The new rugs look and feel amazing!
Always easy to scroll and locate items of choice. So many items to select from. Sometimes difficult to make choices.
It was very easy to pick new rugs with all the sizes given and great prices! It was also cheaper than getting my old rugs cleaned!
I was trying to order rugs and when I was checking out it keep telling me my phone number was invalid and it wasn't. The customer service person told me I needed to refresh my computer and reorder the rugs. Really I did this and still said my phone number was invalid.
Ordering was easy now waiting to see quality of product.
It was so easy to shop for the kind of rug I wanted, the color, the size and the shape. The prices are great too!
Many rugs to choose from. Easy to navigate site. This is my 3rd purchase from Rugs.com I have been extremely satisfied with all.
The rugs I have ordered arrived quickly at my house. The best service and ordering is easy.
Hopefully it is as beautiful as the picture. If not it says free returns...so that is why I ordered from them
Bad just.now. I will have to send them back because I pressed the wrong color for the rugs I just orderd.
Very good process cant wait to see the rug and its quality
Saw rugs.com advertised and looked through the site. Sale was happening so we decided to take the plunge. Hopefully the quality is good.
I have used this company many times and have always been pleased product as described and service.
Un to shop for living room rugs with the filters! Got what I wanted fairly quickly. So many it was hard to pick but I enjoyed the app.
Very easy to maneuver website and pay. Colors appear vibrant and sharp.Haven't received my rug yet but anticipate total satisfaction.
Excited to see my rug! Easy ordering platform. I highly recommend
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097