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Rugs.comReviews 5,903

4.7
How would you rate Rugs.com?
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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 3 days
Kansas
1 review
0 helpful votes
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Good experience
October 6, 2024

Easy, good selection, good prices, easy checkout. I will definitely shop here for our next rug.

Date of experience: September 26, 2024
Colorado
1 review
0 helpful votes
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Yusuf was excellent
October 6, 2024

Yusuf helped find my acct since I entered it with a typo. He then fixed my acct and sent me a link to set up an acct properly. Now, I notice the item is on sale for 50% off. Can I get that discount since the transaction hasn't been processed yet by my bank? And I have not yet recd the rug? Thank you.

Date of experience: September 25, 2024
Texas
1 review
0 helpful votes
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Rug purchase
October 5, 2024

Great Experience. The website was easy to use and was able to use PayPal, too. Thank you so much.

Date of experience: September 25, 2024
Louisiana
1 review
0 helpful votes
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Great rugs
October 5, 2024

Always affordable rugs,they often have great sales.
Good quality.

Date of experience: September 25, 2024
Oklahoma
1 review
0 helpful votes
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New rug for new house
October 5, 2024

I found a really pretty lavender rug that will be perfect in my new bedroom in my new house. Shopping and purchasing was very easy, good price and free shipping.

Date of experience: September 25, 2024
Ohio
1 review
0 helpful votes
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Fun shopping trip
October 5, 2024

Have used this site in the past, or rather my wife has. Quite the selection and if you purchase it on sale it is even better.
Wonderful selection of area rugs.

Date of experience: September 25, 2024
Texas
1 review
0 helpful votes
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Many Options!
October 4, 2024

I like the filters which makes it easy to browse for the features I am looking for; and the prices are great!

Date of experience: September 24, 2024
Arizona
1 review
0 helpful votes
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Turkish rugs
October 4, 2024

I had just a little trouble because I ordered 2 rugs at first and wanted to add a third one of a different size. Once I figured that out the rest was very easy. In the interest of full disclosure, I am 83 yrs old.

Date of experience: September 24, 2024
Nevada
1 review
0 helpful votes
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Beautiful Choices
October 4, 2024

Easy to see all the different colors and shapes of the rugs

Date of experience: September 24, 2024
New York
1 review
0 helpful votes
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Two rugs
October 4, 2024

Lots to choose from; easy to order ———good prices.

Date of experience: September 24, 2024
California
3 reviews
0 helpful votes
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Very pleased
October 4, 2024

Rugs.com is such a straightforward site. The options for size, color, rug materials are there to click; and BOOM, you're done. I have ordered from them a few times and am always pleased with the quality and prices.

Date of experience: September 24, 2024
Missouri
1 review
0 helpful votes
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Area rug
October 4, 2024

I looked at almost 1000 rugs and the ease was great

Date of experience: September 24, 2024
Indiana
1 review
0 helpful votes
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Karl Rocked It
October 4, 2024

Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!

Date of experience: September 24, 2024
Florida
1 review
0 helpful votes
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Easy to Buy!
October 4, 2024

Website was easy to navigate, search and order. Smooth process! Will use again!

Date of experience: September 24, 2024
Maine
1 review
0 helpful votes
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Just The Right Rug
October 4, 2024

I have ordered from Rugs.com before and was very satisfied with my purchase. I didn't hesitate to but this rug after having such good experience with the first one I purchased. I can always find the kind of rug I want and the designs I like with Rugs.com.

Date of experience: September 24, 2024
South Carolina
1 review
0 helpful votes
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Just the touch we need!
October 4, 2024

Very easy and calm experience. This will add just the finishing touch to our porch. And the sale helped in making the decision.

Date of experience: September 24, 2024
North Carolina
1 review
0 helpful votes
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Frustration
September 29, 2024

I set up an account with you and became a first-time buyer. From what I read on your website this entitled me to a 10% discount. I placed the order but was unable to find any way to recoup my 10% discount. Has this become invalid and is no longer your practice.

Date of experience: September 19, 2024
California
1 review
0 helpful votes
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Great Customer Service!
September 29, 2024

Had a question today and it was answered in under 5 minutes! Very happy with my purchases!

Date of experience: September 19, 2024
Oregon
1 review
0 helpful votes
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Professional and easy
September 29, 2024

Very easy to use. The choices were clear and very easy to read.

Date of experience: September 19, 2024
New Jersey
1 review
0 helpful votes
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Nice variety and great prices. I am anxious to receive it. Thank you.

Date of experience: September 19, 2024