Rugs.com has a rating of 4.7 stars from 5,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
This was my first time ordering from Rugs.com. The site had a lot of choices that I liked and the prices were competitive. The Flash Deal was especially a good deal. I have not received the rugs yet so cannot comment on the delivery or quality. But the website and checkout experience was easy.
Excellent very easy to use fast and convenient will definitely refer to my family and friends I will be using this app again for future purchase
We love our rug! Really dresses up our dining space! Will be ordering more from Rugs.com!
I have purchased rugs before from this company.I would highly recommend them.Many choices and sizes.Shipping is free and fast.Ilove my rugs.
This was a Great way to locate a casual (Cotton) rug, for my Dining area. Great selection! Gotta love Cotton ;)
Can't wait for my new rug. Tons to pick from and so many sizes. Hopefully i will need to order another one.
Shipping was good and timely. Rug quality is good. They are beautiful.
Easy website to navigate with so many rugs to pick from. Fast delivery, and quality products.
I have bought 4 rugs from Rugs.com and have been very pleased with the quality. Love the ones I have purchased. And have told many friends about them. Several have bought rugs, and are very happy with the affordability. Thank you Rugs.com
I have been looking on every site I could find for a particular kind of area rug in a oval shape for three weeks and finally found it. I can't wait to get it.
Love the ease and simplicity of re-ordering another rug.
Awesome! Thank you for the easy and smooth transaction!
Clear instructions, easy purchase I can't rate the purchase until I receive, so please don't make this difficult for no reason.
Easy to shop and great descriptions! Can't wait to get my new rug and complete my room!
Easy to use site, great variety and many up to date,modern as well as classic patterns, sizes
I ordered the very large tribal rug for our back patio a couple of months ago. We have had many compliments on it. Now I just ordered a 4x6 one to match. The order was quick and the rug was very easy to find. Thank you
Easy and quick to use super delightful way to purchase rugs especially rugs of the same pattern.
Good, like being able to see product in my room. Bought rugs from there before. They were beautiful but shed and continue to do so. Hope better luck with these. Sales people very helpful.
I've rented a home with disintegrating vacuum slaying carpet as long as I can. People stumble on it. So I looked at WorldMarket at larger area rugs. Just depressing.
By contrast, this vendor's site in three clicks had an impressive array of natural fiber 10x13 rugs that were SUPER easy to navigate.
Ease of navigation and selection and checkout are top notch. So pleasant.
Very easy to navigate and was happy to see how it should look in my space
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097