Rugs.com Reviews Summary
Rugs.com has a rating of 4.7 stars from 5,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
I was very satisfied with my shopping experience. Reminds
me of a cliche, "if it ain't broke, don't fix it."
Don A.
They did not deduct the $5.00 from the final bill
The transaction took a while to complete
I saw an ad for a very similar rug in a local store which retails at $350!. Then I "stumbled onto" this ad on Facebook for the same (or at least very nearly the same) design and colors for only $39! I was very pleased and placed my order immediately. Since I just now did that, have not yet received the rug but the purchase experience so far has been great!
Found the perfect rug. Unfortunately, Rugs.com's checkout left much to be desired. Several issues with checkout accepting my card(s). Went to Amazon to find the identical rug and found rugs.com was selling it for almost twice the price. Finally had to open a private browsing window, and the order went through. Minus one star.
We've purchased other area rugs from your wonderful company in the past to decorate our homes. Thank you!
Responsive site and easy instructions to understand. No hassle.
This is the second time I've purchased from rugs.com. The selection of rugs is enormous. There is something for everyone in almost any color or size you would want. Customer service is excellent and rug quality is definitely worth the price. On top of it all, prices are very reasonable! I definitely Recommend rugs.com. Purchase your rug today!
I have been trying to find a suitable rug and smaller area rug for quite awhile now. Rugs.com had what I wanted and at a fair price. Shopping was easy, too. Checkout was a breeze. With free shipping and return, who can complain?
We loved the "view it in your room" feature which none of the other websites that we looked at had.
Just be careful to get an accurate picture to use for that AND take accurate measurements too.
Some of the styles had rug sizes within inches from one size to the next (7'x10' & 7'10"x10').
Quick and easy shopping. Love it. I highly recommend shopping this way way effortless.
I purchased this rug specifically for my front door entryway because it said it was washable. We have three tiny dogs that occasionally drag dirt in and washable was what I was specifically looking for to replace my current rug. The shipping was super fast and it was packaged well. Upon opening it is visually a pretty pattern on the rug, however this is NOT a washable rug! The description at the website said it was and the label on the rug says it is. It's woven on very stiff plastic backing that will not go into any washing machine. Also, the instructions with it say to spot clean it as needed and take it outside and beat it every 6 months to clean it. No mention of washing it. I'm disappointed. I greatly overpaid for this rug.
I had a question and the response was very quick. Great shopping experience
The delivery, quality & color were spot on! I will look for padding to give the rug a more plush feel. I don't think the recommended padding would be thick enough.
I enjoyed browsing all the colors and patterns available, the prices are reasonable. Of course I won't know much about the quality until it arrives, but I'm thrilled with my order!
Great fast easy shopping Will use this app again and ok
The website was easy to navigate. I found what I liked and in stock at a great price.
John
The website is easy to navigate. There are tons of options, in color, shape, and size.
One of the rugs I ordered arrived in the wrong color, but it works in another part of the house, so I ordered another in that " (not) wrong color" while ordering the correct color again.
I immediately loved the rugs that just arrived, so I took advantage of the sale, and the credits I earned, and just bought two more!
Shipping was super-quick, rugs are wrapped and edges well-protected.
I just moved, needing rugs that don't break the bank, and are well-made and affordable. Even my Greyhound is loving this soft, comfy rug, foregoing his very cushy bed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members