Rugs.com has a rating of 4.7 stars from 5,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Pleased liked the service and the color choice.Will be ordering from this site
I have now ordered 3 different rugs from Rugs.com
All of them were as pictured on the website and the quality is great for the price! They are my place I'll get all my rugs now. Easy check out and shipping time was not bad at all.
We have ordered from rugs.com multiple times and been completely satisfied with each purchase. Highly recommended for selection and service.
You've got a great selection of rugs here and I like that they're made in places other than China!
I would like to know the weight of the outdoor rug I purchased.
The site is nice to navigate and I was super happy with my previous purchases, have confidence that my anti fatigue mat will be great quality as well!
Ordered 5 round rugs last year for my Music Classroom. Have held up great! Place an order for 4 more rugs!
Just happened to be: right size, right color, right price.
Very easy to place and process order.Recieved confirmation immediately. Can't wait to see the beautiful carpet I ordered.
I ordered five rugs from a big 10x12 to runners. I am very pleased with the amount of time it took. And how pleasant the quality of the rugs are. The only thing I can say they are more red than the orange in the pictures. But we love them in an add instant color to our new flooring. Highly recommend.
Very easy, good price. I rolled mine an opposite direction and went shopping for about three hours, and when I came back and laid perfectly flat, very happy with this purchase, I will be buying more
Thank you for the easy navigation through all the options. Very pleased.
Andrew
This is my second purchase from Rugs.com. Their selection is incredible, the quality of their rugs are much better than I expected and their prices are exceptional! My last purchase arrived quickly and in perfect condition and I am confident that my new purchase will be too. I highly recommend Rugs.com!
I have bought several rugs from this company and have been completely satisfied with every single one.
Guess that's why I continue to come back and also recommend them to friends and family.
Your rugs are so lovely, it was hard for me to choose! And the prices are great. I was able to get a 4x6 rug and matching runner for 100.00! This will be my go to in the future when I need a rug.
Thanks!
I have purchased four rugs in two separate transactions. I discovered Rugs.com on a social media marketplace. I NEVER click on store ads, but the sale pricing and great photography caught my eye. I'm so glad I did. Their website it so easy to navigate and the choices are endless. Beautiful real life pictures of every color available in each pattern. Several sizes and odd shapes too, not just the basic. This website saved me many trips to the many stores that sell outdoor rugs. I shopped from the couch and found exactly what I was looking for both times. Rugs arrived on time in fantastic condition. They looked identical to the photos on the website and matched each other in color and weave even though they were different in size. Their return policy is outstanding so I had no hesitation ordering. Thanks Rugs.com!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097