Rugs.com has a rating of 4.7 stars from 5,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
The ordering process was very easy. We are very happy with our Rugs.com purchases.
The rugs ae supposed to be here on Thursday! Fingers crossed!
I've purchased several rugs, different kinds, from Rugs.com & they're always great and arrive quickly. I've stopped shopping anywhere else.
It was great to be able to view the rug in the exact space I am placing it. Easy to view, and easy to order.
Positive, I've ordered from site before and it was overall great experience. Pleased with purchases.
Great variety of rugs!"See in my room"
Excellent feature. Made the selection easy!
I recently discovered Rugs.com, and like their selection and free shipping/returns policies, however, I found the checkout experience to be frustrating, as I could not make a PayPal or Venmo purchase, even though they offer these as options. I hope they are able to fix these glitches.
Good selection and prices. Have done business with Rugs.com and good customer service.
Using the filters for size and desired color made the process quick and easy. 😊 Thanks!
This is my third time buying a rug from Rugs. Com. I love my rugs!
I love the rugs that are offered here...I have ordered before and am always pleased...
I had to return a rug because I had misread the information and the rug would not work where I needed it. Rugs.com went above expectations to take care of the problem! I ordered a replacement immediately.
First time I purchased from you.
Nice selection.
Very easy checkout.
Fast and easy ordering. I am surprised how many sizes and colors there are to choose from. I hope to leave another review when I receive the rug.
I enjoyed shopping on your site for the first time, I hope I am happy with my purchase.
Great selection and sizes to choose from! Found the perfect rugs and colors for my home. Easy checkout, discounts available, and FREE shipping!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097