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Rugs.comReviews 5,903

4.7
How would you rate Rugs.com?
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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 2 days
Virginia
1 review
0 helpful votes
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Great rugs
July 28, 2024

Easy shopping with discounts!
Free shipping! Good looking hope it's as nice as the picture. I will let you know when they get here.

Date of experience: July 18, 2024
Colorado
1 review
0 helpful votes
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Rugs.com order
July 28, 2024

Just ordered from rugs.com, the website made it super easy

Date of experience: July 18, 2024
Florida
1 review
0 helpful votes
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Paypal
July 26, 2024

Doesn't work tried multiple times. Super annoying.

Date of experience: July 16, 2024
Ohio
1 review
0 helpful votes
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Great prime day prices
July 26, 2024

Just upgraded 4 rugs due to the awesome prices. All rugs appear to be of decent to good quality.

Date of experience: July 16, 2024
Washington
1 review
0 helpful votes
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Reality decision making
July 26, 2024

"See it in my room" was of high value to us and the feature was very easy to use. I tried several sizes and combinations of shapes to arrive at the final design.

Date of experience: July 16, 2024
Virginia
1 review
0 helpful votes
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Rug purchase
July 26, 2024

Easy to follow instructions, clear information. Looking forward to my new rugs!

Date of experience: July 16, 2024
Virginia
2 reviews
0 helpful votes
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Poor delivery service!'!
July 25, 2024

You continue to use FedEx who have become very unreliable! Originally told would arrive 7/11, then 7/17! Then 7/16 and now 7/17! The reason I ordered from Rugs,com because in the past I would receive the rug in 2 days and I have purchased many rugs but no more D

Date of experience: July 15, 2024
Florida
1 review
0 helpful votes
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Great price. Great selection
July 21, 2024

Loved looking thru the rugs and loved the filters.

Date of experience: July 11, 2024
Michigan
1 review
0 helpful votes
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Google stuff!
July 21, 2024

It took awhile to get beyond the google stuff but I hav ordered this pattern befor and loved it!

Date of experience: July 11, 2024
North Carolina
1 review
0 helpful votes
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Great I love the colors, was fun to seeing all the colors and designs.

Date of experience: July 11, 2024
California
1 review
0 helpful votes
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Well satisfied shopper
July 21, 2024

Excellent website design, simple to navigate, massive collection. Hope delivery and quality match my shopping experience

Date of experience: July 11, 2024
Connecticut
1 review
0 helpful votes
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Great Selection!
July 21, 2024

Good quality rugs for the price. Great service, fast shipping and easy return process!

Date of experience: July 11, 2024
South Carolina
1 review
0 helpful votes
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White Rug
July 21, 2024

This is my second order of this rug. My shih tzu Harry loved it in my bedroom so I'm buying him his own.
It is a good quality and I sprayed mine with a fabric guard to make it stay pretty.

Date of experience: July 11, 2024
Oklahoma
1 review
0 helpful votes
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Living Room Rugs
July 19, 2024

We were excited to find your site. We had a good experience in searching and ordering except for when you click Continue Browsing- it totally takes away all of your preferences, and then you have to start over-use the back button in the browser instead! We're anxiously awaiting the rugs.

Date of experience: July 9, 2024
Illinois
2 reviews
0 helpful votes
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Super easy!
July 19, 2024

Easy, intuitive ordering, many choices and sizes. Highly recommended!

Date of experience: July 9, 2024
North Carolina
1 review
0 helpful votes
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Rugs
July 19, 2024

Nice shopping experience, great deals and up to date variety and classics. Wish you offered pillows to match and rug wall hanging hardware. My new rugs are perfect for me and my fur babies. 😍

Date of experience: July 9, 2024
North Carolina
1 review
0 helpful votes
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Great Service & love my rugs!
July 19, 2024

I had never placed an order with Rugs.com & took a chance for some patio/deck rugs a couple of months ago. I couldn't believe how quick they were shipped & received & I really like them a lot. So much so, that I am a repeat customer. Thanks for a great product & customer service!

Date of experience: July 9, 2024
Texas
1 review
0 helpful votes
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Photo
July 19, 2024

Nice to use room photos to check sizing and placement. Great price.

Date of experience: July 9, 2024
North Carolina
1 review
0 helpful votes
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Rug Purchase
July 19, 2024

Fairly easy
Hope I'll enjoy the color was really bright.

Date of experience: July 9, 2024
North Carolina
1 review
0 helpful votes
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No rug, no update
July 17, 2024

Rugs ship in 1-2 business days is splattered all over the site, but it's been a week and a half and my order still shows "processing". Frustrating, as I could have walked into a store 9 days ago and had a rug by now.

Date of experience: July 7, 2024