Rugs.com has a rating of 4.7 stars from 5,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Easy shopping with discounts!
Free shipping! Good looking hope it's as nice as the picture. I will let you know when they get here.
Just ordered from rugs.com, the website made it super easy
Doesn't work tried multiple times. Super annoying.
Just upgraded 4 rugs due to the awesome prices. All rugs appear to be of decent to good quality.
"See it in my room" was of high value to us and the feature was very easy to use. I tried several sizes and combinations of shapes to arrive at the final design.
Easy to follow instructions, clear information. Looking forward to my new rugs!
You continue to use FedEx who have become very unreliable! Originally told would arrive 7/11, then 7/17! Then 7/16 and now 7/17! The reason I ordered from Rugs,com because in the past I would receive the rug in 2 days and I have purchased many rugs but no more D
Loved looking thru the rugs and loved the filters.
It took awhile to get beyond the google stuff but I hav ordered this pattern befor and loved it!
Great I love the colors, was fun to seeing all the colors and designs.
Excellent website design, simple to navigate, massive collection. Hope delivery and quality match my shopping experience
Good quality rugs for the price. Great service, fast shipping and easy return process!
This is my second order of this rug. My shih tzu Harry loved it in my bedroom so I'm buying him his own.
It is a good quality and I sprayed mine with a fabric guard to make it stay pretty.
We were excited to find your site. We had a good experience in searching and ordering except for when you click Continue Browsing- it totally takes away all of your preferences, and then you have to start over-use the back button in the browser instead! We're anxiously awaiting the rugs.
Easy, intuitive ordering, many choices and sizes. Highly recommended!
Nice shopping experience, great deals and up to date variety and classics. Wish you offered pillows to match and rug wall hanging hardware. My new rugs are perfect for me and my fur babies. 😍
I had never placed an order with Rugs.com & took a chance for some patio/deck rugs a couple of months ago. I couldn't believe how quick they were shipped & received & I really like them a lot. So much so, that I am a repeat customer. Thanks for a great product & customer service!
Fairly easy
Hope I'll enjoy the color was really bright.
Rugs ship in 1-2 business days is splattered all over the site, but it's been a week and a half and my order still shows "processing". Frustrating, as I could have walked into a store 9 days ago and had a rug by now.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097