Rugs.com has a rating of 4.7 stars from 5,902 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
So many choices, so many ways to pay, quick and easy check out!
I found just what I was looking for and the prices couldn't be better. I'm a return customer and will keep coming back! Nobody can beat you!
I've been using them for years, and I have always been impressed with the accurate descriptions and photos online. Great rugs, properly wrapped for delivery, and fast delivery. I've never been disappointed. Good reliable company!
It's really hard to buy online for carpets when you need a specific measurement, this site always has special measurements and best variety of colors.
It was easy to navigate the website and find the rug that fit our needs. This is the second rug we've purchased here and the first one served us well for many years.
Extensive inventory, great website with helpful visualization tools, and terrific pricing made rug shopping an easy and satisfactory experience. Free shipping an added plus!
Rugs.com is the one place where I found all the rugs I was looking for my home. It was convenient; they have free shipping and 30 day returns. They also have a great selection to choose from.
Easy and large selection - Good choice of colors and sizes. Good prices.
I've ordered rugs several times on Rugs.com My orders have always been accurate and delivered in a timely manner. I've always been happy with my purchases, consequently I've never had to deal with returning anything. If that department is as efficient as the rest of Rugs.com, I know there would not be any problems there.
This is my third (fourth?) purchase from rugs.com for a total of about 8 rugs. I am always very happy with my purchases and the quality. The website is fun to browse through. I get caught up in all the designs, color choices, sizes, and possibilities. It was on one of those deep dives that I found the perfect XXL outdoor carpet for my back porch at the PERFECT CLEARANCE PRICE! Whenever I need a rug, I just go to rugs.com.
Easy to shop, very good descriptions, lots of sizes and color choices. Only problem is SO MANY CHOICES!
Answered my questions on the 800 #. Thank you impressed on a holiday. Thankful it should not take long to receive my rugs. Hoping the color and size runs true.
Wonderful selection of rugs and sizes! Would definitely make another purchase! Recommend highly!
Economic for my family and my self. It was really easy for me to select the colors I needed for the living room.
Was attempting to order online and had difficulty because the flag by the phone number was set to a different country. Not intuitive that you would need to change that. John on chat helped me and then it worked as designed. Also put a rug in the cart and later that day went to purchase it and the priced changed from 179 to 225. Did not seem legit. Actual rug review will come later
It was fun, easy, and affordable. Got the size I wanted and the color coordination to match.
Love the filters for all aspects of the products. Great prices with Black Friday deals.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097