Rugs.com has a rating of 4.7 stars from 5,902 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Rugs.com makes it so easy to "picture" a rug in your space. The program that actually lets you see a rug in your particular room is so easy to use. Their prices are fair and their filters work properly. I don't end up wasting my time finding something that I like that won't fit or is out of stock. We will use them again for future rug needs.
It was good. Very easy to navigate even tho I have purchased a rug or two from guys and the material nor the thickness looks the same in the pictures. And also you have to indefinitely get a performance pad or a rug mat without a doubt…
HAVENT RECEIVED MY RUGS YET, BUT SO FAR THE SITE WAS SUPER EASY TO USE. THEY BEAT ANY OTHER WEBSITES PRICING, AND BELIEVE ME I LOOKED! THEY ALSO CARRIED MORE SIZE OPTIONS THAN ANY OTHER WEBSITE! THAT WAS SUPER HELPFUL WHEN TRYING TO FIND A 10X16 RUG, MOST HAD ONLY 10X14 AT THEIR LARGEST. IN TURN RUGS.COM WAS THE BEST IN EVERY OPTION FOR A CHEAPER RUG SELECTION, EASY TO USE WEBSITE,SIZE SELECTION, AND HAVING A LOT OF CHOICES OF RUNNER SIZE, SQUARE, ROUND, ETC. IN THAT PARTICULAR RUG STYLE! HOPEFULLY MY HOUSE WILL LOOK A LITTLE MORE PUT TOGETHER HAVING THE SAME PATTERN OF RUG THROUGH OUT. NOW I WILL JUST HAVE TO WAIT AND SEE IF THE RUG QUALITY IS AROUND WHAT I PAID OR BETTER, AND IF THE SHIPPING DATE IS RELATIVELY CLOSE TO THE ESTIMATED DATE.
I have been searching for an elegant rug for my living room. This seems to be a highly desirable place to shop.
This is the fourth rug I have ordered from the site. I have always been very pleased.
I'm disappointed that I haven't been notified that the item has not yet shipped
It was so easy to navigate for rugs & the option to view in rooms is the best! I loved the easiness in ordering & abilty to use affirm!
Thank you Rugs.com
Easy to use website, great discounts quality products
Looking for new rugs, came across Rugs.com and found exactly what I was looking for! And on sale at that! Great first time experience.
That's what this website should be called. There are so many rugs to look at and so many colors and sizes. Took me hours and then I had to start eliminating to get down to the one I liked best. That took a couple more hours. Took some time that's for sure, but in the end, I got what I like and the price was great.
Cyber Monday sale made my day with excellent offers! Have purchased 5 rugs from this site and all have met my expectations. Delivery time is good. Thank you.
Easy and fastest purchase I ever made. Great choices of sizes colors and prices. I hope I am as satisfied when my rug arrives. If things go well I will bel so grateful I have a whole house to decorate.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097