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Rugs.com has a rating of 4.7 stars from 5,980 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Everything was easy to find and purchase! There is a very large selections and lots od colors to choose from. I will be back when the need arises.
The rugs shipped really fast. I was very pleased with the quality for the price.
Very good product for good price!Very fast delivery! Thank you!
I ordered, received updates on shipping and delivery, was delivered within a few days and it is exactly what I expected. Great purchase.
This rug met my expectations above and beyond. I was extremely impressed with the way it was packaged.
I was impressed by the fast delivery of my rug runner and very pleased by the quality and thickness of the rug. I will order again from here.
The rug is awesome. And I realize that rugs are rolled & take a minute to flatten out. But this one is smaller, and therefore rolled tighter, and it's gonna take probably a couple of days or more of placing heavy stuff on the edges to make it flat. Nonetheless, these are 1st-world problems, and the rug looks and feels amazing. We'll make it work. No Karens here. ;)
I was able to filter my search to fit my needs and look at color options as well as many other filters. As a returning customer I know the quality of my purchases will be great. The shipping options at checkout provide helpful insight into cost. I just enjoy all the rugs!
We were looking for a colorful non Persian rug, but also not too modern. We found just what we wanted. We are very happy with the rug we bought a couple of years ago.
We'll see when it gets here
I am so pleased with my purchase. It is exactly what I wanted. I am very impressed with the quality & appearance and loved the price!
The runner is absolutely perfect for my kitchen! The colors are vibrant and bring warmth into the area. I love its size since it's larger than the mat I'd been using before. The package arrived just two days after I placed my order; I was mopping and cleaning my kitchen in anticipation of the new rug. The runner was very easy to get straightened out after I took it out of the package. I'd definitely recommend this runner to everyone.
Rug looks even better in person! Great colors and nice quality … Appreciate the fast shipping and great pricing!
It was very easy site to use. Information was correct and easy to understand. The products excellent.
Shop by categories and sizes. It was easy to find matching rugs in the same color/pattern.
Love my new rug. Gives pop to my kitchen. The colors are excellent for fall. May have to order one for every season.
Besides the excellent Price point of this rug, was the OUSTANDING speed in which the order was completed & the carpet shipped & received. (1-2 days sooner than promised).
Just got it today and I think it will be beautiful, the only reason I'm not giving five stars is bc I haven't really put it in my sunroom yet
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097