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Rugs.comReviews 5,952

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,952 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

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California
1 review
0 helpful votes
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Your site is absolutely terrible. I could not see my delivery address and I could not update it. You say you have 24 hour Customer Care but I have called and there is no one to take my call. I need my order updated to my home added asap. 7310 Grandview Meadow Dr. Magnolia, Texas *******

Date of experience: August 30, 2025
Colorado
1 review
0 helpful votes
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Purchase Process
September 9, 2025

Purchasing through rugs.com has always been an easy and seamless process. I appreciate the wide selections that are available and the pricing on their rugs. This is the 6th rug I've purchased over the years and would highly recommend their products.

Date of experience: August 30, 2025
Indiana
1 review
0 helpful votes
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Easy to use
September 9, 2025

Easy website. Didn't overwhelm me with rugs outside my filters.

Date of experience: August 30, 2025
New York
1 review
0 helpful votes
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A pleasurable experience
September 9, 2025

I examined many different rug designs that allowed me to pick a suiyable rug at the right price

Date of experience: August 30, 2025
New Jersey
1 review
0 helpful votes
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Tv invisible kitchen
September 9, 2025

Like price range and selection and free shipping this is my third rug

Date of experience: August 30, 2025
Alabama
1 review
0 helpful votes
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Great Website
September 8, 2025

I loved shopping through the website for a living room rug. Great choices and easy to navigate.

Date of experience: August 29, 2025
California
1 review
0 helpful votes
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2×3 rooster 🐓 rug
September 8, 2025

Manchester perfect with my rooster 🐓 theme in my kitchen

Date of experience: August 29, 2025
Pennsylvania
1 review
0 helpful votes
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Round Frieze Rug
September 7, 2025

I must say my experience was very good I knew what I wanted and had been searching for this rugs for a while now. I was excited to see that I could order the color and size I was looKing for. I am very happy

Date of experience: August 28, 2025
Virginia
1 review
0 helpful votes
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Marvelous 1
September 7, 2025

My 4th rug with Rugs.com and been extremely pleased with all of them

Date of experience: August 28, 2025
Ohio
1 review
0 helpful votes
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Thin Cheap Incomplete Order
September 7, 2025

We ordered #9. Rugs.#1. SKU#******* and #2 of Sku#******* were never shipped by their shipping department, I am short $210.00 worth of merchandise. Now they want me to take pics of 6 items I recieved so they can show their shipping dept., how will that solve or resolve anything.Their quality is very thin and poor as well, over all I would reco0mend you go to a rug store and avoid these pirates at all cost.

Date of experience: August 28, 2025
Oregon
1 review
0 helpful votes
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Fun and Easy
September 7, 2025

It was a lot of fun seeing all of the beautiful rugs, especially seeing them in decorated spaces. The website was easy to navigate and the photography was great.

Date of experience: August 28, 2025
Washington
1 review
0 helpful votes
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4x6 rug for bathroom
September 7, 2025

I went on line, found what I wanted and ordered the 4x6 rug, easy order.

Date of experience: August 28, 2025
Colorado
1 review
0 helpful votes
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Yes the Search was Worth the Trouble
September 7, 2025

I need two rugs to protect from cold feet and happy pets. I searched for two days. The labor day sale and second rug discount was icing on the cake.

Date of experience: August 28, 2025
Washington
1 review
0 helpful votes
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It was very nice. Easy to follow and eagerly await rugs arrival😊

Date of experience: August 28, 2025
Virginia
2 reviews
0 helpful votes
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Soft and durable
September 3, 2025

I just ordered another of this Caspian rug because the first one is so pretty and soft, and I want the living room to flow into the next space with the same feel. Lovely!

Date of experience: August 24, 2025
Michigan
1 review
0 helpful votes
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Beautiful rugs
September 2, 2025

Just placed an order, the website is user friendly. Looking forward to getting this rug. Will update rating and possibly give 5 stars depending on product and shipping.

Date of experience: August 23, 2025
Georgia
1 review
0 helpful votes
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So easy and spot on!
September 2, 2025

All I had to do was go on ruggable, look through colors, pick what I wanted.

Date of experience: August 23, 2025
Illinois
1 review
0 helpful votes
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Great rug purchase
September 2, 2025

Fast delivery, great look - sturdy and perfect for dorm room!

Date of experience: August 23, 2025
California
1 review
0 helpful votes
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Great purchasing experience
September 2, 2025

Very easy purchase. User friendly web site. I found the rug I wanted.
Thanks!

Date of experience: August 23, 2025
Arkansas
1 review
0 helpful votes
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Quick and easy
September 2, 2025

Great selection and easy website to use. Fingers crossed on delivery.

Date of experience: August 23, 2025