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Rugs.com has a rating of 4.7 stars from 5,952 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Your site is absolutely terrible. I could not see my delivery address and I could not update it. You say you have 24 hour Customer Care but I have called and there is no one to take my call. I need my order updated to my home added asap. 7310 Grandview Meadow Dr. Magnolia, Texas *******
Purchasing through rugs.com has always been an easy and seamless process. I appreciate the wide selections that are available and the pricing on their rugs. This is the 6th rug I've purchased over the years and would highly recommend their products.
Easy website. Didn't overwhelm me with rugs outside my filters.
I examined many different rug designs that allowed me to pick a suiyable rug at the right price
Like price range and selection and free shipping this is my third rug
I loved shopping through the website for a living room rug. Great choices and easy to navigate.
Manchester perfect with my rooster 🐓 theme in my kitchen
I must say my experience was very good I knew what I wanted and had been searching for this rugs for a while now. I was excited to see that I could order the color and size I was looKing for. I am very happy
My 4th rug with Rugs.com and been extremely pleased with all of them
We ordered #9. Rugs.#1. SKU#******* and #2 of Sku#******* were never shipped by their shipping department, I am short $210.00 worth of merchandise. Now they want me to take pics of 6 items I recieved so they can show their shipping dept., how will that solve or resolve anything.Their quality is very thin and poor as well, over all I would reco0mend you go to a rug store and avoid these pirates at all cost.
It was a lot of fun seeing all of the beautiful rugs, especially seeing them in decorated spaces. The website was easy to navigate and the photography was great.
I went on line, found what I wanted and ordered the 4x6 rug, easy order.
I need two rugs to protect from cold feet and happy pets. I searched for two days. The labor day sale and second rug discount was icing on the cake.
It was very nice. Easy to follow and eagerly await rugs arrival😊
I just ordered another of this Caspian rug because the first one is so pretty and soft, and I want the living room to flow into the next space with the same feel. Lovely!
Just placed an order, the website is user friendly. Looking forward to getting this rug. Will update rating and possibly give 5 stars depending on product and shipping.
All I had to do was go on ruggable, look through colors, pick what I wanted.
Fast delivery, great look - sturdy and perfect for dorm room!
Very easy purchase. User friendly web site. I found the rug I wanted.
Thanks!
Great selection and easy website to use. Fingers crossed on delivery.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097