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Rugs.comReviews 5,978

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
184
shipping
182
returns
62
quality
158
This company responds to reviews on average within 1 day

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Georgia
1 review
0 helpful votes
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Beautiful rug - great price!
October 1, 2023

Love the rug! Pretty colors - great runner for our bathroom. Fast shipping and great value!

Date of experience: October 1, 2023
Colorado
1 review
0 helpful votes
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So far so good!
September 30, 2023

The rug we ordered came quickly and is a good quality! We are hard on our rugs so we'll how it holds up over time, but so far we like it!

Date of experience: September 30, 2023
Arkansas
1 review
0 helpful votes
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Love Rugs.com
September 30, 2023

Shopping on rugs.com could not be easier! The rug I ordered came quickly and I love it. Just as pictured.

Date of experience: September 30, 2023
North Carolina
1 review
0 helpful votes
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Replacement order
September 30, 2023

I had a very pleasant experience! I had purchased an outdoor rug and it did not last as long as I had hoped. I was extremely pleased to receive credit for my purchase! I was able to order a new indoor runner that matches another rug I purchased two years ago.

Date of experience: September 30, 2023
Texas
1 review
0 helpful votes
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Great Site
September 30, 2023

Needed some bedroom rugs. Found Rugs.com So easy to.use. Large selection and types. Got mine on sale - can't wait for them to arrive.

Date of experience: September 30, 2023
Tennessee
1 review
0 helpful votes
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Excellent quality
September 30, 2023

It took less than 10 days to receive my rug which was in excellent condition. I'm looking forward to smoothing out the creases and am researching now. If instructions are not on your website already, this would be an excellent idea and customer convenience. Maybe add them in the packing, for an even greater convenience.

Date of experience: September 30, 2023
Florida
1 review
0 helpful votes
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Pretty
September 30, 2023

Had a hard time entering the order. Took my credit card then the screen went blank. Called into customer service. She couldn't find any info. I started over and completed the order. The rug came very quickly. We've had it out on the lanai for two days now waiting for it to straighten out. Should be ok by tomorrow. It should look very nice out there.

Date of experience: September 30, 2023
Pennsylvania
1 review
0 helpful votes
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Great rugs for a great price
September 30, 2023

I used to spend hours looking for the right rug but learned a few years ago that rugs.com was so much easier and had great rugs at affordable prices! I've bought at least 5 in the last few years and haven't been disappointed yet!

Date of experience: September 30, 2023
Pennsylvania
1 review
0 helpful votes
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Great rugs
September 30, 2023

I have ordered 2- 4×6 rugs and 3-2×3 carpets. The only one I did not care was the shag rug I ordered for my bedroom. It's good quality, I just didn't like the shag.
As for the other rug and carpetsI love them.

Date of experience: September 30, 2023
Ohio
1 review
0 helpful votes
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Beautiful and good quality
September 30, 2023

It is a beautiful rug but I have to return as this does not cover the area I wanted to cover. Will order a different size

Date of experience: September 30, 2023
Tennessee
1 review
0 helpful votes
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Great! Delivery was fantastic.
September 30, 2023

Will order again in the future for more rugs. Great experience. Couldn't believe I got it next day and free ship

Date of experience: September 30, 2023
Florida
1 review
0 helpful votes
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Love this rug so much I bought another..
September 30, 2023

I bought a 9 x 12 in this same pattern and when this smaller one showed up for this magical price it had my name on it. Shows no dirt and very plush on the feet. Thank you.

Date of experience: September 30, 2023
New York
1 review
0 helpful votes
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Perfect
September 30, 2023

Rugs were even nicer than we expected. Very soft and the bumps we were concerned about flattened within a few hours.
Rugs were delivered exactly when promised.
Very satisfied!

Date of experience: September 30, 2023
Illinois
1 review
0 helpful votes
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If Only…
October 30, 2023

When viewing the items I wanted, delivery said by Friday, 9/29. I really needed by 9/28, so I chose express shipping, hoping to get it before my furniture arrived on 9/29. Didn't even arrive by 9/29. Hopefully it will get her on 10/2. And I paid extra for this. Very disappointed.

Date of experience: September 30, 2023
Minnesota
1 review
0 helpful votes
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Looks Great
September 29, 2023

Just got it in the mail, well packaged and looks just like the website. Would recommend

Date of experience: September 29, 2023
Massachusetts
1 review
0 helpful votes
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First class quality and service
September 29, 2023

Pleased with the quick delivery, quality of the shipping package. Rug is beautiful and again high quality.

Date of experience: September 29, 2023
Texas
1 review
0 helpful votes
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Rug review
September 29, 2023

The horse pattern rug is wonderful. There is one are where the blue color is darker and looks wet.
No other complaints.

Date of experience: September 29, 2023
Tennessee
1 review
0 helpful votes
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Great
September 29, 2023

What I ordered came in quickly. The colors look great! I'm having trouble with the fringe sides laying down flat. What do you suggest? I had ordered one liner to try...it made it worse on a runner...
I'm trying some rug tape.

Date of experience: September 29, 2023
Vermont
1 review
0 helpful votes
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Round rug
September 29, 2023

Purchase procedure and speedy arrival were great. I wouldn't say the cost of rug was justified by so-so quality. Rug is placed in spare bedroom so there should be very little foot traffic ot create wear.

Date of experience: September 29, 2023
Georgia
1 review
0 helpful votes
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Rug
September 29, 2023

Nice rug. Delivered quickly! Will definitely be ordering again from the website.

Date of experience: September 29, 2023