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Rugs.com has a rating of 4.7 stars from 5,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Love the rug! Pretty colors - great runner for our bathroom. Fast shipping and great value!
The rug we ordered came quickly and is a good quality! We are hard on our rugs so we'll how it holds up over time, but so far we like it!
Shopping on rugs.com could not be easier! The rug I ordered came quickly and I love it. Just as pictured.
I had a very pleasant experience! I had purchased an outdoor rug and it did not last as long as I had hoped. I was extremely pleased to receive credit for my purchase! I was able to order a new indoor runner that matches another rug I purchased two years ago.
Needed some bedroom rugs. Found Rugs.com So easy to.use. Large selection and types. Got mine on sale - can't wait for them to arrive.
It took less than 10 days to receive my rug which was in excellent condition. I'm looking forward to smoothing out the creases and am researching now. If instructions are not on your website already, this would be an excellent idea and customer convenience. Maybe add them in the packing, for an even greater convenience.
Had a hard time entering the order. Took my credit card then the screen went blank. Called into customer service. She couldn't find any info. I started over and completed the order. The rug came very quickly. We've had it out on the lanai for two days now waiting for it to straighten out. Should be ok by tomorrow. It should look very nice out there.
I used to spend hours looking for the right rug but learned a few years ago that rugs.com was so much easier and had great rugs at affordable prices! I've bought at least 5 in the last few years and haven't been disappointed yet!
I have ordered 2- 4×6 rugs and 3-2×3 carpets. The only one I did not care was the shag rug I ordered for my bedroom. It's good quality, I just didn't like the shag.
As for the other rug and carpetsI love them.
It is a beautiful rug but I have to return as this does not cover the area I wanted to cover. Will order a different size
Will order again in the future for more rugs. Great experience. Couldn't believe I got it next day and free ship
I bought a 9 x 12 in this same pattern and when this smaller one showed up for this magical price it had my name on it. Shows no dirt and very plush on the feet. Thank you.
Rugs were even nicer than we expected. Very soft and the bumps we were concerned about flattened within a few hours.
Rugs were delivered exactly when promised.
Very satisfied!
When viewing the items I wanted, delivery said by Friday, 9/29. I really needed by 9/28, so I chose express shipping, hoping to get it before my furniture arrived on 9/29. Didn't even arrive by 9/29. Hopefully it will get her on 10/2. And I paid extra for this. Very disappointed.
Just got it in the mail, well packaged and looks just like the website. Would recommend
Pleased with the quick delivery, quality of the shipping package. Rug is beautiful and again high quality.
The horse pattern rug is wonderful. There is one are where the blue color is darker and looks wet.
No other complaints.
What I ordered came in quickly. The colors look great! I'm having trouble with the fringe sides laying down flat. What do you suggest? I had ordered one liner to try...it made it worse on a runner...
I'm trying some rug tape.
Purchase procedure and speedy arrival were great. I wouldn't say the cost of rug was justified by so-so quality. Rug is placed in spare bedroom so there should be very little foot traffic ot create wear.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097