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Rugs.com has a rating of 4.7 stars from 5,981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Just got it today and I think it will be beautiful, the only reason I'm not giving five stars is bc I haven't really put it in my sunroom yet
This was my 3rd time ordering rugs from the website. In the last year it's been 2 lrg area rugs, a runner and 4 throw rugs.
Couldn't ask for more. Easy ordering from huge selection. Quick (within a week) from order placed to delivery. No shipping charges - Bonus!
All of my rugs are new, smell new (no musty or offensive odors at all). Well packaged.
And all are the softness I expected with my choices, I might even say exceeded my expectations, especially for the prices.
Good quality products. - Highly recommend.
I ordered a rug that didn't work for the space. I called customer service and they were so helpful! I received my return label and instructions and then proceeded to order another rug. My return rug is ready for me to send back and my new rug arrived today and is perfect! Your products are wonderful but your customer service is by far the BEST! I will definitely recommend all my friends to you! Thank you!
Sincerely, Gary
09.27.23
Very happy with my new rug. It shipped super quickly and looks just like it did online. Very happy with the colors and the price was great.
Ordered they exact same from Amazon 1sr. Got the run around for over a month. Until I was told it was " unfulfillable". I got it in 2 days. With no hassle. It's awesome.
Order two different times and both times rugs were great.
I love the 3 rugs I just ordered on Rugs.com! They came in perfect shape and are just as described - soft and good quality. Highly recommend these.
Ordered on Saturday. Delivered on Tuesday! Can't get much better than that! Arrived in perfect condition. (Packaging was amazingly secure!) VERY PLEASED!
I have rugs from rugs.com and the quality is terrific. I accidentally dropped a container of bleach on the rug and although the splash ruined the clothes I was wearing the rug held it's color and was unscathed.
First of all the way the website is designed is so easy to navigate and the fact that you can easily see the rugs in your own house is really helpful. They have so many beautiful options from modern to more traditional. The prices are fair and the shipping soooo fast! It came earlier than expected! First time buyer but certainly not the last time!
We ordered a variety of textures, colors and sizes to furnish our home. All were of great quality and the colors were as shown. Our new go to for rugs will always be rugs.com!
Very easy return initiation with excellent customer service.
It was fun looking for rugs and I enjoyed all that I had to choose from it was hard to make a decision
The virtual see it in your room feature is excellent! I took a picture of where I wanted the rug and tried several (ok, a lot) of different rugs until I found the exact one I wanted that fit perfectly. So fun and easy. The hard part was choosing just one. The rug arrived quickly and is just what I wanted. Really enjoy the rugs.com app and high quality products. Will definitely be back for more rugs.
The selections are great! The rugs came in 2 days! We are very pleased.
I have been looking online for a small round rug to go underneath my coffee table. I want to do some thing and blues with a little bit of gray and white. I found a 3 foot round rug it's washable. It's the right color and it was on sale. It was delivered a day earlier than expected. I put it down and it fits perfect
This experience with purchasing rugs has been very pleasant and the delivery time is fast, only a few days for each delivery. Thanks
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097