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Rugs.comReviews 5,981

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
184
shipping
182
returns
62
quality
158
This company responds to reviews on average within 1 day

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Alabama
1 review
0 helpful votes
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My new outside rug
September 27, 2023

Just got it today and I think it will be beautiful, the only reason I'm not giving five stars is bc I haven't really put it in my sunroom yet

Date of experience: September 27, 2023
Nebraska
1 review
0 helpful votes
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Happy Customer
September 27, 2023

This was my 3rd time ordering rugs from the website. In the last year it's been 2 lrg area rugs, a runner and 4 throw rugs.
Couldn't ask for more. Easy ordering from huge selection. Quick (within a week) from order placed to delivery. No shipping charges - Bonus!
All of my rugs are new, smell new (no musty or offensive odors at all). Well packaged.
And all are the softness I expected with my choices, I might even say exceeded my expectations, especially for the prices.
Good quality products. - Highly recommend.

Date of experience: September 27, 2023
Georgia
1 review
0 helpful votes
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Order, return and reorder.
September 27, 2023

I ordered a rug that didn't work for the space. I called customer service and they were so helpful! I received my return label and instructions and then proceeded to order another rug. My return rug is ready for me to send back and my new rug arrived today and is perfect! Your products are wonderful but your customer service is by far the BEST! I will definitely recommend all my friends to you! Thank you!
Sincerely, Gary
09.27.23

Date of experience: September 27, 2023
Michigan
1 review
0 helpful votes
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Fast and Easy!
September 27, 2023

Very happy with my new rug. It shipped super quickly and looks just like it did online. Very happy with the colors and the price was great.

Date of experience: September 27, 2023
South Carolina
1 review
0 helpful votes
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Amazon killer
September 27, 2023

Ordered they exact same from Amazon 1sr. Got the run around for over a month. Until I was told it was " unfulfillable". I got it in 2 days. With no hassle. It's awesome.

Date of experience: September 27, 2023
North Carolina
1 review
0 helpful votes
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Great rugs
September 27, 2023

Order two different times and both times rugs were great.

Date of experience: September 27, 2023
Michigan
2 reviews
0 helpful votes
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Great Rugs!
September 27, 2023

I love the 3 rugs I just ordered on Rugs.com! They came in perfect shape and are just as described - soft and good quality. Highly recommend these.

Date of experience: September 27, 2023
Georgia
1 review
0 helpful votes
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Great Service!
September 27, 2023

Ordered on Saturday. Delivered on Tuesday! Can't get much better than that! Arrived in perfect condition. (Packaging was amazingly secure!) VERY PLEASED!

Date of experience: September 27, 2023
Nevada
1 review
0 helpful votes
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Service and quality
September 27, 2023

I have rugs from rugs.com and the quality is terrific. I accidentally dropped a container of bleach on the rug and although the splash ruined the clothes I was wearing the rug held it's color and was unscathed.

Date of experience: September 27, 2023
Texas
1 review
0 helpful votes
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Amazing EVERYTHING
September 27, 2023

First of all the way the website is designed is so easy to navigate and the fact that you can easily see the rugs in your own house is really helpful. They have so many beautiful options from modern to more traditional. The prices are fair and the shipping soooo fast! It came earlier than expected! First time buyer but certainly not the last time!

Date of experience: September 27, 2023
Florida
1 review
0 helpful votes
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Quality products!
September 27, 2023

We ordered a variety of textures, colors and sizes to furnish our home. All were of great quality and the colors were as shown. Our new go to for rugs will always be rugs.com!

Date of experience: September 27, 2023
Georgia
1 review
0 helpful votes
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Excellent return process
September 26, 2023

Very easy return initiation with excellent customer service.

Date of experience: September 26, 2023
West Virginia
1 review
0 helpful votes
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I enjoyed my experience
September 26, 2023

It was fun looking for rugs and I enjoyed all that I had to choose from it was hard to make a decision

Date of experience: September 26, 2023
South Carolina
1 review
0 helpful votes
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Great rug!
September 26, 2023

The virtual see it in your room feature is excellent! I took a picture of where I wanted the rug and tried several (ok, a lot) of different rugs until I found the exact one I wanted that fit perfectly. So fun and easy. The hard part was choosing just one. The rug arrived quickly and is just what I wanted. Really enjoy the rugs.com app and high quality products. Will definitely be back for more rugs.

Date of experience: September 26, 2023
Maryland
1 review
0 helpful votes
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I'm sending it back
October 26, 2023

Disappointed in the quality. It is not very good looking.

Date of experience: September 26, 2023
Texas
1 review
0 helpful votes
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Rug
October 26, 2023

I have not received it yet, so I can not review it.

Date of experience: September 26, 2023
North Carolina
1 review
0 helpful votes
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Quick and Easy!
September 26, 2023

The selections are great! The rugs came in 2 days! We are very pleased.

Date of experience: September 26, 2023
Texas
1 review
0 helpful votes
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Love it
September 26, 2023

Good details good description. Love the product.Turkish rugs r the best

Date of experience: September 26, 2023
Arizona
1 review
0 helpful votes
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Great rug
September 26, 2023

I have been looking online for a small round rug to go underneath my coffee table. I want to do some thing and blues with a little bit of gray and white. I found a 3 foot round rug it's washable. It's the right color and it was on sale. It was delivered a day earlier than expected. I put it down and it fits perfect

Date of experience: September 26, 2023
Louisiana
2 reviews
0 helpful votes
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Rugs
September 26, 2023

This experience with purchasing rugs has been very pleasant and the delivery time is fast, only a few days for each delivery. Thanks

Date of experience: September 26, 2023