Royaura

I ordered some shirts and 3 shirts arrived. One fit me fine, and the other two shirts were WAY TOO BIG! Go figure - all labeled Large. I have been trying to get help from their "No Customer Service" for a week now. You would think they might offer an 800 phone line. But NO, they insist on endless e-mail. I have received over 30 e-mails from Royaura. I need to return two shirts, and they did offer an address where I can send them (at my OWN expense, though the sizing problem is theirs). Now the address is lost. What a hassle! So I'm out the money. PLUS, "Royaura" now pops up everywhere, every Google search, every Web navigation. Get OFF me please! And find a way to give me my money back for the two shirts I cannot wear. How about pick up the phone and CALL ME! It's simple. Geez!

Deeply disappointed. Took a month to get what I ordered. Tracking was clearly bogus. What I ordered looked plush and warm. What I got was a thin sweater that, when held up allowed light to pass right through. Cheap, cheesy. What I saw was Saks 5th Avenue. What I got was Ross Dress for Less. I'm certain that Royaura will respond to this with some canned response in Americanese about how they're "caught off guard". Trust me, they're not. Heed these reviews- save time and

SCAM‼NÃO COMPREM DESTA EMPRESA ‼‼‼‼
NÃO COMPREM DESTA EMPRESA ‼‼‼‼
ELES FICAM COM O DINHEIRO E NÃO ENVIAM NADA.
ELES SE APRESENTAM TAMBÉM COMO homedress shop e também Royaura AS REDES SOCIAIS NO SITE SÃO MEROS DESENHOS E SE CLIKAS NOS DESENHOS NÃO VAI DAR A LADO NENHUM PURO SCAM‼.
ASTÃO A FICAR MILIONÁRIOS A NOSSA CUSTA E NINGUÉM MANDA I SITE ABAIXO?!?
NÃO RESPONDEM DURANTE MUITO TEMPO E QUANDO O FIZERAM POR MUITA INSISTÊNCIA MINHA DISSERAM QUE DEIXARAM A MINHA ENCOMENDA TALVEZ A ALGUM VIZINHO OU FAMILIAR COMO?SE NEM ME PEDIRAM AUTORIZAÇÃO PARA FAZÊ-LO?…

MODOS OPERAMDIS da homedress shop (Royaura)
1.Fazes a compra
2.Enviam um e-mail todo mal escrito que receberam o dinheiro
3.Não vais ouvir mais nada durante 1 mês
4.Vais tentar contatar muitas vezes através do email homedress shop
5.Vão responder depois de muita insistência
6.Enviam te um desenho de um trak que recebeste a encomenda repetidamente
7.Vais insistir que não porque de fato não recebeste e eles respondem sempre que recebeste que deve ser o teu vizinho ou familiar que tem a tua encomenda
8.Ficas sem dinheiro sem a roupa que tanto querias e por último senti me uma tola porque confiaste numa empresa que faz scam com todos e ficas com uma crise de nervos.
Sandra Fernandes
Portugal
Date of experience: December 27,2024

I continue to have good experiences with their customer service. I have bought dozens of shirts through this website and love them all. Prices are fair and reasonable. Products are unique, stylish, and well constructed. Shirts are rarely found on other, cheaper websites. Want to be one of a kind? Try their shirts and see how many compliments you get - no kidding! Orders ship within one to two weeks. Orders arrive one to two weeks after shipping from origin. Wait time for your order is usually three weeks to one month due to distance between China and the US.

Pic on website showed a waffle weave texture with bright high-contrast colors. What I received was a flat matte fabric, similar to a cheap bedsheet with a print. There was no texture. Heavily edited pictures on this website. If you do buy from them, make sure it's paypal or some other means of getting your money back. You likely won't be happy, shirt is junk. The one on the website shows a lot of white -- quite a bit different than what I got. If you can imagine the texture of a clearance type bed sheet from a big box W*mart type store, that would be the fabric. Very low thread count. Nothing good to say about it. Website 24/7 chat feature - of course didn't work, no one available so I opened a dispute with PayPal.

I've been a fan of Royaura's shirts (and hate to admit I still am), I have many. They had good prices and I get tons of compliments. 2 pairs of pants and two shirts were not up to snuff, and they gave partial credit on those (better than paying to ship back). But this past fall I ordered 3 Jackets of various alleged warmth and weather-protection levels. What i got was 3 misfits. The most expensive, premium jacket was smaller than a child's medium (I'm very large adult and can barely get 1 arm into the thing). The middle-priced one came in a too-small women's color and model (eg baby-blue and buttons and zipper on the wrong side). The third item was not the color ordered, but sort-of fits. If it were only the last item I would still be doing business with Royaura. I went thru their return process THREE TIMES and got NO response. I sent emails, as I had 2 personal shoppers but got no responses there, either. While they are a Hong Kong-based company their English is excellent, so that would not have been a problem. I have entered complaints on other rating sites and they respond as if they are just hearing this for the first time and want to help thru their site. They've done nothing when I've made further attempts at direct contact, so this is Deception.

The shirts I spent good money on the shirts; It was nothing that looked like in the web-site! It was misrepresentation! Delivery time was a snails pace! I got billed prior to receiving the items; which I was not happy about. If you want to give your hard earned money away; try drinking or pot! It is a much better than throwing your money away with these on line bandits! You have been warned!

The description of the shirts are somewhat accurate on the website. The shirts do wash up well. However trying to return a shirt is a real pain. They seem to want you to cover the cost, which can be half the cost of the shirt. Since it's such a hassle I am donating the shirt to not profit and will take the deduction. I don't think I will buy from them again.

Yeah. I should have read the reviews first. These shirts are very poorly made. Buttons catch on strings when you undo them. Shrunk so badly after wash and dry the shirt in the photo is an XL and now could fit my elementary school nephew better. Very thin material and strings poking out all over. Not a good buy. I was lured by the design of one shirt that has yet to be delivered. I bought 5 but never again. No care instruction whatsoever on the clothing itself. Just a tag that says XL.

Avoid using this company at all costs, their driver not only delivered parcel to wrong street but even the incorrect number.

All they have offered is a 50% refund, customer service is extremely poor. As I stated do not purchase items off this company.

Even when they depict a shirt as constructed from multiple panels, it ends up being a mostly plastic (ie not breathable) and just a print. These were probably made from recycled plastic, so you can either pay to wear an over-priced garbage bag, or just buy a garbage bag and cut yourself some arm holes. Same thing.

Obviously this is a Chinese company trying to "act" like they care about their customers but they do not. Ordered 3 shirts, all too small no matter what they say about their "size chart" that is not factual. I have sent several emails about "returning" them but it is my responsibility to ship them back to China? Not worth the price Stay clear unless you know the clothes will "fit"

I have tried for a week to get the address to post back some shirts for a refund. After dealing with the robot replies, I used the chat link, and then after 6 emails got an email saying the following;

We are sorry about the inconvenience. Because the goods are sent from other countries, the shipping cost is so high when returning back. It may be lost during return. If lost, we could not refund you the money. Would it be possible to give others as a gift? We make you a 25% refund as a way to make up for this, and we also can send you a 15% coupon for your next purchase. Do you agree? I still have not gotten the postal address and even if I send them I think there is zero chance of a refund. I wish I had checked the bad reviews first before purchasing. I am sending my complaint to Consumer Affairs.

I bought a jacket that looked on the website to be heavy duty! I recieved the " jacket" today, it came in a small plastic bag. At first, I thought it was my new jacket, but I thought it couldn't be it's too small! When I opened it I then realized this was to be my package! When i opened it the "jacket was a heavy duty zip up shirt! Even the zipper was backwards! I'm a XXL size but I thought it was made in China and they run small so I got a xxxl, still it was way too small! This is complete scam! It's worth maybe $4.00 max! It's sitting in my car heading for the Goodwill! You say, tell me something good about this company? I can't! Don't buy from this company!

I really wanted to find a reason to order shirts from this company, but not one positive word was said about them across the internet. With all the bad reviews about this comp, it's time to hold sites who advertise the product accountable for hawking inferior products and rip-off companies. That is why I filed a complaints with both Google Advertising and CNN (theirs is the site I was visiting when the Google ad popped up). Yes, a bit of time and energy on my part, but much less than what would have been expended if I had blindly ordered something from them!

Ordered a shirt and paid express shipping to received in less than 7 days. It has been 5 days and they still have not shipped. Indicated it takes that long to "prepare the shipment" Not sure what world they're living in that "express shipping" will take over two weeks. I will not have it prior to me leaving. Horrible service, buyer beware.

The products look very different in person, that said they agreed to a return and refund of unwanted items. After returning items, one month later no refund, no response to emails which before were immediate. Don't make the same mistake!

Billed my credit card the next day and still haven't shipped yet 10 days later with no indication of when, just asked me to be patient. Most companies don't bill you until the item is shipped, this is a poor business practice. Wish I had read the reviews before placing my order.