I ordered two shirts and the confirming email said they would be "processed" in 3-5 business days. Shipping would take 10-25 business days (I opted for standard shipping). After 7 business days, I wrote to the company and they said it would take 1-2 weeks to process (I.e. 5-10 business days). After 10 business days I wrote again and mentioned that my order still hasn't shipped. This was two missed deadlines and at that point, I decided to cut my losses and request that my order be cancelled. They promptly cancelled my order but said my refund will take 5-7 business days...which seems extreme to me. You better believe that on business day 7 if I don't receive my funds, I will dispute the charges. I advise to stay far away from this company as they don't appear to be truthful with expectations that they themselves provide to their customers.
I ordered two shirts from this company, in their notes they mention processing orders takes about 2-3 days, shipping 3-5 days. One of the shirts cam within the week of my ordering it. The second shirt never came after three weeks. Online status kept saying the order was "processing". I sent a complaint and they sent me a note saying they were asking the warehouse to expedite my order and then gave me a 15% discount on my next order. Over a month later the status for that one shirt still said "processing". I sent another message demanding to know what was going on. They wrote back that they were refunding my money for that shirt because they had run out of stock. Mind you, I had to write toast what the heck was going on. I will never order from Royaura again.
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
Royaura Customer Service
After back and forth emails they told me they would give me a 50% refund. I still haven't seen it. Shipping is way over priced and of course YOU pay all shipping for returns and exchange. Do not do business with these scammers!
Shirts do not fit properly... I was told by the company to give the shirts away as a gift rather than exchange them!
Hi Steven H.,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Have you referred to the size chart before you placed the order?
Considering the higher shipping costs, we have communicated with you for a partial refund. You will get the funds in 7-10 days. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Your company has no way to talk to anyone. I've sent emails on how to return something and get my money back. No one has responded. The clothes are like 3 sizes too small. Looking at the reviews it seems like you're a crooked company.
Hello, we are very sorry to bring you a bad shopping experience!
Our company has an easy return and exchange service. In order to better help you solve the problem, we would like to know what is your order number? Our customer service center is at your service 24 hours a day to help you solve your problems Email: support@royaura.com
WARNING The discounts are phony. They offer free shipping - only if you do not accept any of their discounts for larger orders or 1st time (and last time) customers. Try calling customer service. This site intentionally omits a contact phone number. Any online store that does this has a reason: to avoid customers talking to the company and they have a reason for this. They hide from customers!
Hi Mark D.,
We offer free shipping on order over $79 after discount, please confirm if your order is eligant for the free shipping.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Was intrigued by their frequent promo ads. Shirt designs & colors were very tempting. Placed my 1st order, they took my credit card payment & sent back online confirmation within minutes. Said "processing" takes 3-5 days, "shipping" 8-10 days. So I would receive my items in approx 2 weeks. It's been 22 days & so far nothing. Their explanation for the delay is "Covid & Political Unrest" in China. I knew nothing about this company prior to making this order. I'm not impressed, if the shirts ever do show up, it will be my 1 & only purchase from them.
Hi J W.,
We sincerely apologize for all the problems you encountered.
Firstly, sorry that you are not satisfied with the delivery time. Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers. Hope you can understand that.
Then, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". We would help to check the status of your order and keep rushing the package for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Devilries are weeks late. Zero tracking times for deliveries. Material is a scam - serious shrinking following gentle wash in cold water. Will never patronise this scam outfit. Warning - if you order this product, do so for two sizes larger. Most disappointing organisation.
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
Ordered two shirts two small. Emailed them with no response would like to get bigger size. Based on other reviews probly wont here from them.
Now they want me to sign up for account so i can have my review published. What a joke
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
When I ordered my shirts, they came with a fowl odor and were two sizes too small with stains. The first sign was that it took 3 weeks to ship (tells me it's China). Customer service? Forget it - horrible and combative. They try and persuade you to not return and play hardball (negotiating) such returns. You can even see by a simple Google Search that they just have a shell office here and run $#*!ty products into the USA. Just god awful all the way around!
Hi John P,
We are so pity that you encountered this problem.
However, we have checked the pictures you provided and the items are not from our store ROYAURA. Hope you can understand.
Please contact the correct store where you ordered the shirts so that the problem can be resolved for you.
Sincerely,
Royaura Team
Ordered a shirt from them. Their products look good online. Received the shirt. Quality was inferior and it did not fit. I asked them to swap a the medium for a large and they asked me to "take pictures with a ruler". I told them I was not doing that and asked for a refund. Be aware that YOU pay the shipping for any refund and cannot do that until you receive an email with a specific number for the return. That took a week. NEVER buying anything from these guys again. Customer service is terrible!
Hi terry k,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems.
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Did you referred to the size chart before you placed the order?
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. According to the return policy, the shipping fee for returning the package is to be paid by the customer. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Total scam, and they rip you off with their fake expidited shipping 5-7 days, ya right, after they take weeks to finally ship it, then another 2 weeks for it to arrive, and when you call them out on it they keep sending the same scripted email such as all the negative feedback reviews here, scam China company abusing the US customers once again, then they want you to pay for the shipping when you have to return the wrong sized shirts that were shipped, so you get screwed twice.
My suggestion is if you already ordered from this company call your bank and dispute all charges!
Worst company ever!
Hi KEVIN G,
The order delivery time is divided into two parts: Delivery time = Processing time + Shipping time. Hope you can understand that. For more details you may refer to our delivery policy:
https://www.royaura.com/pages/delivery
In addition, we send goods according to your order detail. If you want return or exchange then the product can be returned to the address we have provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I just received my shirt and I am very disappointed with the product. I should not have bought it in the first place.
First, the material is cheap. It is a synthetic non breathable material. On a hot day you will sweat a lot.
Second, it is a drip dry shirt. You cannot put it in the dryer, not even in the lowest cycle.
The above two were not mentioned in the description of the shirt.
Last, the shipping charges are only revealed once you have submitted your credit card number.
I will never buy another product from this Chinese company
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
Great website! That is where Royaura ends as a supplier. At the 30 day mark and still haven't received my purchase. I did receive one piece and the size is so far off of reality. An XL shirt that may (may) fit a 12 year old. Terrible! I will follow up if anything different happens over the next few weeks. So far... No good!
Hi Glen w.,
During the terrible situation of COVID-19, usually there is a little delay for the package. Hope you can understand that. But we always try our best.
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Another deceptive Chinese company. Product description of shirt specifically stated "cotton linen". This shirt is NOT cotton linen at all. You can tell by the feel of the fabric, plus the care label stated 100% polyester!"
In addition the Big sizes are not accurate and not the same as their sizing guide. Ordered 3XL based on their guide. After trying it on, could not button shirt; would need to go up at least one size. This is the last time I order clothing from an online Chinese company. Very disappointing!
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? We would like to know what is your order number? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
Ordered two hats from Royaura. They were never shipped and money was not refunded. They added on shipping costs. 100% fraudulent website including bogus shipping proof. Reported them to my credit card company who will be refunding my purchase and reviewing case for fraud.
Update: Finally received the hats I ordered after being advised they were delivered on November 4. Sketchy customer service but order was filled and delivered.
Hi William G.,
We sincerely apologize for all the problems you encountered.
We are so pity that you haven't received your order. Generally, the order will be shipped within 3-7 business days once it is placed. Hope you can understand that.
However, we couldn't verify your order number by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". We would check it for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Is Royaura getting rich using a size chart to justify their ripping us off? It seems you will not get the size you order. Hello, If I were you I would stay away there seems to be nothing fast about this company. I had to write this review because I'm at a loss with Royaura.
Hi Jean M,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title "sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Bought 3 shirts. They sent one of the shirts that wasnt at all what i ordered. Want to refund me 25% of the price i paid. No return label. The shirts too small to even wear. Told me i had to pay to return it. The shippings more than the shirt as it has to go to china. DO NOT ORDER FROM THIS " company" they bait and switch! Also the quality of garments is akin to a halloween costume. Complete crap!
Hi S. K.,
It is really a pity that the clothes do not fit well. Have you referred to the size chart before you placed the order? Each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product.
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I ordered 3 shirts and a pair of shorts. They sent the wrong shorts (different sku, different style, different size). They won't refund my money and want me to pay shipping to return for an exchange. Only 3 of 4 items arrived - took over 3 weeks. Still waiting for a shirt. Shirts are poor quality not worth the price.
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
On their website, it says it will take 3-5 days to process your order. Because they claim it's "hot season" they can't process it on time. They shouldn't say post those days and just say when they're overwhelmed with orders, good luck with getting your orders in time.
Canceling orders is another thing as it would take another 10-20 business days.
These companies are quick to charge you but somehow takes ages to get anything from them—either the item ordered or refund.
Dear customer,
This is the Royaura customer service center. I am very sorry to bring you a bad shopping experience. In order to better help you solve the problem, please provide us with your order number or the email address where you placed the order.
We look forward to your reply and wish you a beautiful day!
Sincerely,
Royaura Customer Service
The shirts I ordered weeks ago never arrived. When I asked they told me that they are in customs, then they told me that they're out of customs and will arrive soon. Then when they still did not arrive, they told that the shirts are held up in customs. It's just a robotic excuse. These shirts do not exist. Stay away from this fraudulent outlet.
Update: Even thought they claim they are working on it, the shipment seems stalled at LAX for over 2 weeks now.
Dear Klaus M,
Thank you for choosing Royaura!
Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers.
If you have any questions, please feel free to contact us again by email:support@royaura.com. We will surely help you anytime. Have a nice day!
Best regards,
Royaura Service Team
Overview
Royaura has a rating of 1.7 stars from 210 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Royaura most frequently mention customer service, credit card and tracking number. Royaura ranks 811th among Men's Clothing sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christopher T. ，
We sincerely apologize for all the problems you encountered.
Firstly, we are sorry for the delay of your order. Due to surging customer demand in hot season，the shipping volume surged and reached full capacity. Goods arriving at shipping warehouse are clued for unloading, and therefore there is a little delay. Hope you can understand that.
Besides, we have canceled the order at your request and applied a refund, it will take some time for the bank to process the refund, we will rush the relevant colleagues to process it for you as soon as possisble. Please don't worry.
You could contact us at support@royaura.com if you have any other problems. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team