Seriously Royaura. 76cm = 3XL
35% refund offered if I send the shorts back to the US from Australia
A disgrace to All American retailers
My photo shows my 3XL shorts against Royaura's
Shirts are Two Sizes smaller than America's measurements... And 'Exchanges' are not possible.
Final THought... ROYAURA is a SCAM
Hi Colorado C,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Did you refer to the size chart before you placed the order?
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Ordered goods that were NOT AS ADVERTISED
Sent them back...received full refund.cost 25.00 to return
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
TOOK MY MONEY AND NEVER DELIVERED ANYTHING TO ME AND THE CUSTOMER SERVICE IS HORRIBLE//// STAY AWAY FROM THESE CROOKS
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
Don't buy anything from or with the Royaura name! BUYER BEWARE! Off-size, cheaply-made product! No refunds!
Hi,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I HAVE SCREEN SHOTS of $21 price that CHANGE to $26 at check out.
I'LL WAIT FOR ROYAURA to contact me to fix this.
Thank you.
Bruce
I'm very glad that you like our company's products. Our order coupons are free shipping after $79. If the order is less than $79, you need to pay the shipping fee. We look forward to your order!
The shirts are great but do they really need a month to ship them to Texas?
Hello,
Our company's headquarters is in Hong Kong, here is our company's detailed information about logistics and transportation:
https://www.royaura.com/information/shipping-delivery
Free shipping after our order coupon is over $79. There is a size chart under each of our products. Please measure and choose the size that suits you to buy. If you like to wear loose, we recommend that you choose a larger size!
Our products are designed by Paris fashion designers, classic and fashionable coexist!
We look forward to your order!
Best regards,
Royaura Customer Service
DHDDF******* This is my order number
I ordered things for my husband for Valentine's Day, it's now March 1st and 4 items from this order have not shown up, not to mention I ordered one shirt for my father as an early Father's Day gift and the shirt was ordered from the fifties shirt to match the hat I ordered, got the hat and the shirt they sent with it was not the shirt I ordered, the substituted the whole puncher shirt and sent it instead, and when I contacted them about it telling them I wanted the shirt I originally ordered the made in the fifties shirt, I got the same blanket robo responses and No resolution and again never received an email stating anything had been sent with tracking numbers or anything. And then when I asked for a tracking number, just gave me some tracking number that let me know when it was released from customs. Never received a tracking number for when it was state side. So, still haven't received more than half my order and a shirt I didn't order and didn't receive a shirt that I did order. So, I'll find some other place to order for my dad and husband going forward. Customer service is bad, and the amount of time to get items you order is way too long, and they will send things or substitute things you have ordered. Better screen shot your order at time of placing the order also! So as you see in the photos the black whole puncher shirt wasn't what I ordered at all, was supposed to be a grey built in the fifties shirt that match the cap in the order. Also, the gift they send was some Santa pendant they said, was some cheap ridiculous looking moose thing that looked like my 7yr old put together. No gift at all, I could find better gifts at the freakin dollar store! Find another place to order from! And non of their customer service reps are real! They never offered to send me the correct shirt for my dad, or provide me a tracking order for the rest of my order in the states!
Hi Sarrah D.,
We sincerely apologize for all the problems you encountered.
Firstly, sorry that you are not satisfied with the delivery time. Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers. Hope you can understand that.
The remaining items in your order are in transit, the tracking numbers are 4203630192612927005850000003452956, XYYEX0028186854YQ. You could track the status via https://t.17track.net/en#nums=XYYEX0028186854YQ,4203630192612927005850000003452956. We appreciate that you could wait more days and you will get the packages soon.
Then, We appreciate that you could send the email to support@royaura.com with the title " Trustpilot review+ your order number ". And please reply us the questions below in your email so that we could help you further. We also have sent an email to you, please check it.
1. Which item(SPU#) do you want to return?
2. Which part of the item doesn’t fit you well.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Look like they would keep you very cool and comfortable through the summertime... Thanks guys...
Dear Carter Elliott,
Thanks for your feedback and support.Our website will launch new products from time to time, welcome to continue to pay attention to us. Enjoy shopping with Royaura next time~
Thanks for your support again!
Best regards,
Royaura Customer Service
J'adore votre site,des produits que l'on ne trouve pas dans nos commerces,je cherchais ce genre de chemise mais introuvable, sauf chez vous, déjà 4 d'arrivé,, tres bonne qualité tres content, un grand merci.
Bonjour,
Merci d'avoir pris le temps de nous faire part de vos commentaires positifs sur votre expérience avec Royaura.
Merci de votre confiance, nous sommes honorés d'avoir des clients comme vous.
Nous attendons avec impatience votre nouvelle commande!
Cordialement,
Service Clientèle Royaura
Overview
Royaura has a rating of 1.7 stars from 210 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Royaura most frequently mention customer service, credit card and tracking number. Royaura ranks 811th among Men's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Doug L.,
Firstly，please accept our sincerest apologies for all the inconvenience this shopping experience has caused to you. However, the sizes of items are slightly different due to the styles and designs, and every item has its own size chart listed in the product description. Your understanding will be appreciated.
We have provided partial refund as compensation and you don't need to return to the item back to us. If you don't accept the proposal, you also could contact us to return the item to get a full refund.
Then, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we could help you further.
1. Which item(SPU#) do you want to return?
2. Which part of the item doesn’t fit you well. Such as the size of chest, shoulder, waist, neck, hip and thigh.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team