08/22/2023.I received ROYAURA -men's Casual cotten Linen Stand Collar soft & breathable short sleeve shirt: ordered 8/12/2023, received 8/22/2023. I love the casual look and colors, I bought four. They pair well with Khakis, Dress Shorts, Brand Name Jogger pants and with Sport Coat. The Size Chart is accurate. I am a XXL but the XL fits me perfect
However the suit had no swimwear in it which I would have passed on that.Yoy should make that jbiw.Niw my husband has to purchase something to cover his privates.not happy
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
They don't care! No LiveChat, no replies for e-mails and I sent countless messages. Nothing. They should be out of business. I will dispute with my bank. Their loss.
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
We ordered 5 shirts for a vacation. Needless to say they didn't arrive when expected and a Mens 2xl was like a BOYS XL. I've been trying to return for a full refund and the only option was to re-order. Keep shirts and pay for additional shipping or get a discount for another order DO NOT USE THIS SITE
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? We would like to know what is your order number? So that we can check your logistics information. It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
How did I not see this coming? Everything that was said about the no-work tracking number, the month-long deliveries, the sizing issues, all right on. This thing stunk to high heaven from the start.
Oddly, I liked 6 of 8 shirts, but they're jerking me around in trying to get refunded for the two!
" it's so far and the shirts came from so many different countries they might get lost coming back and then we can't refund you. (so there is the set up—-next is the offer :)
"What. If we give you 40% refund and we give you $15 off your next order? Can't you give the shirts to somebody as a gift? "
Honest to God, somebody said this from
Royaura. I don't have anyone in my world that I dislike enough to give two crappy shirts to.
So they immediately attempt to talk you out of sending anything back to them and then threaten you with losing your stuff, giving them an out as to why they're not going to refund you. They'll just tell you everything's lost!
I guess I should count myself lucky that I like six of the shirts.
Please don't buy anything from these people.
They are grifters, all of them!
Hello Dan J,
Thank you for choosing Royaura!
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: support@royaura.com. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
This is a criminal enterprise. The only way to get a credit for wrong orders, orders never being delivered, etc is by challenging the purchase with your credit card company.
Hi Elizabeth B,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
And all tracking numbers we provided are correct and valid.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I HAVE BEEN TRYING TO RETURN A 3XL SHIRT, (I WEAR AN XL) FOR A NUMBER OF DAYS. THE LATEST I RECEIVED FROM THEM 7/25/22 WAS " WE GENERALLY DO NOT ACCEPT RETURNS OR EXCHANGES." NOTE: I ASKED FOR THEIR PHONE NUMBER, THEIR REPLY " SORRY WE DON'T HAVE PHONE SERVICE AT THIS TIME."
I SUPPOSE I WILL HAVE TO PAY THE RETURN POSTAGE AS THEY RELUCTANTLY AGREED TO ACCEPT MY RETURN. I ONLY HOPE I GET MY REFUND.
BEWARE WHEN DEALING WITH THIS COMPANY IT TAKES A LONG TIME TO GET THE MDSE AND A RETURN IS ALMOST IMPOSSIBLE.
Hi,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Due to the surging customer demand in hot season, maybe there is a little delay for your order. Hope you can understand that. We always try our best.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Great fit and the quality of the material is neat! Also, the product arrived in less than 3 weeks! Ican recommend the product and the seller, will consider buying from them again.
Dear Jean M.,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
Support email is invalid! Poor Quality. These shirts are made for very tiny people and are not true to size. When I put the shirt on I felt it was going to rip apart like Hulk was mad! Another deceptive Chinese company. Product description of shirt specifically stated "cotton linen". This shirt is NOT cotton linen at all. You can tell by the feel of the fabric, plus the care label stated 100% polyester! Sleeves are extremely short. Shoulder and chest material is not to size. Basically a cheap, bad product made in china for profit not comfort or use.
Returned most of the order and still waiting for my refund. Was tole I would get one and was also told the amount and that they had received the return. The refund was made and then taken back the next day. I am also reporting them to the USPS for postal and wire fraud!
They told me that a refund to Pay-Pal takes 48 hours but a refund to a credit card, this one is from their web site, We will process the refund within a week after receiving your return package. Then when talking to Customer Service they tell you 20 - 20 days and then again on their site they say may take as long as 3 weeks. WTF, 3 weeks to plug in a number as give a refund!
Suggestion don't buy from here as material is bad, cut is bad and you will have problems getting a refund! But then this business is based in china and like all other oriental businesses they rip you off and you are always wrong and they are always right. Very bad business practice! And unethical but then again when have the chinese ever been ethical?
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
I ordered a few shirts for a trip I was taking. Shirts never came am back from trip and still haven't received shirts, or a reply to my inquiry as to there whereabouts.
Hi Albert A.,
Sorry for all the problems you encountered.
Firstly, generally our service team reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Secondly, sorry that you are not satisfied with the delivery time. Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers. Hope you can understand that.
Finally, we can't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". We will check the status for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
No returns accepted! Do not purchase from this company. If you were unhappy with your product they will not let you return it. If you beg they will give you 15% back on your purchase. Rip off!
Hello D M,
Thank you for choosing Royaura!
Considering the higher shipping costs, we have communicated with you for a partial refund. If the customer wants a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: support@royaura.com. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
First I it took almost a month and a half before my order came the shirt were a little snug but 3x shorts come on now three egg shorts that are fit a child 3x shorts that will fit a child
Hi Ann H,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
I like this shirt as a vacation shirt that I could wear on a cruise. The shirt fits that bill. It's colors are just as bright and defined as the pictures show.
Dear Wilson D,
Thank you for choosing Royaura. We are delighted to hear our service and products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
Still waiting for my refund. Still Royuara is lying about paying the refund. They are typical Chinese company, bait and switch, and cheat, cheat, cheat. I would give them NO stars, NO stars.
Hi Frank L.,
We sincerely apologize for all the problems you encountered.
The refund will be applied for as soon as our warehouse receives the return package. And the money will appear on the account you paid for. Please check your account carefully.
However, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". We would check it for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
WORST COMPANY EVER, DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE A HUGE RIPOFF AND FRAUDULENT They are actually listed under Royaura.com in Ontario, Califfornia.
After a continuing rounds of 2 months trying to obtain my refund of 2 shirts that were promptly returned weeks ago, this sham of a company still refuses to oblige to returning my refund, resulting in me filing a credit card dispute. They will twist everything around, in every way, to avoid refunding rightful money. AVOID THEM! DO NOT DO BUSINESS WITH THIS FRAUDULENT COMPANY.
On their Facebook page listed as "facebook.com/royaura-shi…;, there are many people who are leaving BAD reviews of this company not sending them their purchased merchandise, plus others are not receiving their refunds for merchandise returned, (including myself as noted). The ridiculous excuses they give are proof how they refuse to abide by the 30-day return legal laws of the USA, and mandatory refunds for merchandise returned.
Hi D. M.,
We sincerely apologize for all the problems you encountered.
The refund will be applied for customer as soon as our warehouse receives and confirms the return package. And the money will appear on the account you paid for. Please check your account carefully.
We couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". We would check refund status for you. Please don't worry.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
This is bull $#*!, give me my God Damm shirts. Tried to go to a wedding with the shirts ordered. Never HAPPENED
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
I bought three shirts and thy are beautiful it took a little time for the shirts to arrive but that is ok so thank you Royaura for the shirts i love them.
Dear Martie H,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
I bought 3 so far, for 3 different guys!
One of them liked his SO MUCH that he bought 2 more!
Thanks Royora, I love your designs. There's something for everyone!
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura.
Thank you for your trust. We are honored to have clients like you.
We look forward to your new order!
Best regards,
Royaura Customer Service
CUSTOMER BEWARE Royaura/Dehan LTD IS A CHINESE COMPANY. I thought I was relatively safe because the return and refund POLICY clearly stated that these tasks were handled within the US.
Their men's clothing is undersized, and they'll ask you to send photos with rulers. I compared my received 3X items to several 2X items I owed. The US product was always much larger. I waited over a month for this delivery.
Having to return product to China wasn't supposed to be in play. Now I know better. This company LIED on their web page, and they will get away with this miscarriage of service.
I initially got a quote over the internet, from both USPS and UPS. Those preliminary quotes did not consider the weight of the return package. UPS now quotes $227 as the cheapest price, while USPS quoted me $117 as it's cheapest price. These prices would apply for each order returned.
I will now opt to seek a donation site and try to put this disaster behind me.
Hi Wally H,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Did you refer to the size chart before you placed the order?
In order to give customers a good return experience, we provide a US return address. You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
If I could give 0 stars I would shirts are horrible quality looks nothing like on there site literally looks like a Halloween costume and they won't give me a refund
Hi,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Overview
Royaura has a rating of 1.7 stars from 210 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Royaura most frequently mention customer service, credit card and tracking number. Royaura ranks 811th among Men's Clothing sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team