This Place Is A Scam Never Received My Order And Contacted Customer Service And No Help Provided Giving Me Excuses And Back And Forth Info Cannot Track The Order At All As Of Now I will File For Legal Action
Unlike a LOT of other people who order clothes from this CHINA company I paid with a credit card. My order of $120++ NEVER had been delivered, not one single item! 6 weeks later I called my CC company and they reversed the charge. This all happened AFTER at least 30 emails from me and all the company said EVERY TIME was be patient... What do you expect from a Chinese government owned company? You're right, NOTHING!
Hi Timothy M,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers. Hope you can understand that.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I felt that this company was not reliable when, after I placed the order, they asked me for personal information that seemed irrelevant to the purchase. Why would they need my passport number to verify the delivery? I contacted their customer service and told them that I would not give them this information and that I wanted to cancel my order. They assured me that the item would be sent without the added information. It has not been sent! I wish I had seen the other reviews before I got involved with the company. STAY AWAY FROM THIS COMPANY!
Hi Laura S,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Sometimes because the customer's shipping address and billing address are inconsistent, we will contact the customer to provide relevant information to ensure the safety of the account. Hope you can understand that.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I bought two of these shirts (both XL). The colors are true to the online images, they hang on me nicely (not tight or baggy; just right), and they feel good on my skin.
Dear Jordan T.,
Thank you for choosing Royaura. We are delighted to hear our service and products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
Once I got use to processing and shipping times I love
All my shirts
Very unique designs and colors I get a few positive comments from family and friends
Recommend products
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura.
Thank you for your trust. We are honored to have clients like you.
In order to thank you for your support of our company's products, we have applied for a limited-time 20% Coupon ：XH20 for you. You can enjoy a 20% discount on your next purchase.If you use XH20 and your new order is more than $100, I will arrange your order in priority, so that you will receive your clothes quickly and safely, but also save a lot of money.
We look forward to your new order!
Best regards,
Royaura Customer Service
Love these new shirts the feel and fit my only complaint is the button holes are very tight I seem to really force the button through
I like to quite a lot wear Native American themed tee-shirts when it's milder outside. Fit is "as expected". I ordered my usual tee-shirt size and the fit is good, as expected.
Dear Jhon W.,
Thank you for choosing Royaura. We are delighted to hear our service and products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
I have yet to receive any info on my orders so I can't really make a honest review. I've read other reviews and decided to take the chance and ordered twice...
Hello,
Thank you for taking the time to provide positive feedback about your experience at Royaura.
Thanks for your trust. We are honored to have customers like you. We have applied for 18% Coupon XH18 for you, you can enjoy 18% discount on your order.
We look forward to your new orders!
Sincerely,
Rongyala Customer Service
Never be disappointed in products are Customer Service. Thy do business the old fashion way, as helpful as thy are able even when not completing Order that was my fault.
Ordered, Shipped, Received, unpacked and came ready for hanger. Wire all day then into washer& Dryer, came out ready for hanger until choice to wear again. Just about care free as it comes, and company customer service is like old fashion service. Responsive and Respectful
Vintage Face print, Has red spot, discoloration on the front. Customer service is no help replacing shirt
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
Yea most of the shirts are too cheesy, but a few I liked. Don't waist your money on expedited delivery though, they both still took 2 1/2 weeks, and the delivery charge doubles the price of the item.
Hello,
Thank you so much for taking the time to write to us.
Here is a link about our company's logistics delivery time, you can learn more about delivery from here: https://www.royaura.com/information/shipping-delivery
Would you mind contacting me with more details about the situation? I would appreciate if you could shed more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
Have not got order of my t shirt. Bought it almost 4 weeks. They already took my money. I want to know where is my shirt.
Hello,
Thank you for your positive comments and feedback. Your encouragement will
Let's keep going and keep improving our logistics and shipping speed, we would like to know what is your order number? So that we can check your logistics information.
Looking forward to serving you again!
Best regards,
Royaura Customer Service
I tried working with these idiots. Don't bother. Shirts run 1 to 3 sizes too small. Their answer, " USE THEM AS GIFTS." I called and cancelled the 2nd order, when the first were too small. THAT ORDER ARRIVED TODAY.
$200 down the drain and customer service, forget that. My 10 year old grand daughter could do a better job. AT LEAST SHE WOULD BE HONEST!
Hi Ben M,
We sincerely apologize for all the problems you encountered.
We are so pity that the clothes don't fit you well. However, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we can help you further.
1. Which item(SPU#) do you want to return?
2. Which part of the item doesn’t fit you well. Such as the size of chest, shoulder, waist, neck, hip and thigh.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
1 week after order placed, it was still 'processing'. Shipped items STILL have not arrived after 3 weeks. This order contained gifts which did not arrive in time.
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? We would like to know what is your order number? So that we can check your logistics information. It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely，
RoyauraCustomer Service
I ordered 2 shirts (DHDDF******* & DHDDF*******) on 3-3-24 express delivery, it's 3-28-24 and I have not received my shirts. I can't even get any up dates on shipping... Where are the shirts?
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? We would like to know what is your order number? So that we can check your logistics information. It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
COMPLETE JUNK. PAPER THIN FABRIC. WAITED FOREVER AND WHEN 3 OF 4 ARRIVED IT WAS WAY TOO LONG. STILL WAITING FOR THE 4TH SHIRT. NO HURRY NOW. AFTER READING THE OTHER REVIEWS I HAVE RESOLVED MYSELF THAT ORDERING FROM THIS COMPANY WAS MY MISTAKE. AGAIN, COMPLETE OVER PRICED JUNK. LIVE AND LEARN. LEARN FROM MY MISTAKE. STAY AWAY FROM THIS COMPANY.
Hi WILLIAM R,
Your items were shipped separatly, during the terrible situation of COVID-19, usually there is a little delay for the package. Hope you can understand that. But we always try our best.
You can request to return the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
If you have any other questions, please send the email to support@royaura.com. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
This was literally one of the worst online retail experience I have evert had in my life.
When the shirt I ordered arrived, the size 'large' was closer to a size XXL, and then description was a cotton blend. This is definitely a synthetic material.
OK, I get it, not perfect, but then I initiate a return.
This is where it becomes ludicrous. Trying to return it involved weeks and weeks of e-mails back and forth, royaura.com never actually giving the instructions how to return. Asking for photos of the merchandise, further explanations, on and on. Constantly having to send follow up e-mails asking what was going on. Finally after a month+ of e-mails, I received the instructions.
Even though the sizing is bizarrely inaccurate and royaura.com lied about the fabric I am still having to pay to ship this back. Then I was informed it will be 10 weeks for the CC Refund. Could it be any worse? Completely shocking, to be honest. Why would anyone want to do business with this company? It is literally retail abuse at this stage of operations.
I am sure, from the level of atrocious service, they could care less about negative reviews. But it is important for people to understand what a complete disaster doing business with royaura.com is like! It is the absolute worst!
Hi Kent T,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
If you want a full refund then the product can be returned to the address we have provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
If you have any other questions, please send the email to support@royaura.com. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Product sizing is not even close to other retailers. Way to small. I am returning because I don't even think they will have my size. If they don't return my rating will be lower.
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
They don't fit plastic material don't waste your money always use PayPal they will fight to get you a refund the only way you can get in touch with this company
Hi Willie D.,
We sincerely apologize for all the problems you encountered.
Firstly, the meterials are disfferent for every product, and it is stated under the product description.
Then, we can't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we can help you further.
1. Which item(SPU#) are you not satisfied with?
2. Which part of the item's size doesn't fit you? Such as waist, bust, shoulder or so on.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Classic bait and switch scam. I got a shirt that was explicitly sold to me as being a blend of cotton and linen, and what I got was a 100% polyester shirt (see photos).
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
The shopping and purchase was good experience but I was unaware that the product was coming Asia. It took one month to receive the product and it was as it was described.
Dear Samuel D.,
Thank you very much for taking the time to show your support to us. We will go on improving.
If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
Overview
Royaura has a rating of 1.7 stars from 210 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Royaura most frequently mention customer service, credit card and tracking number. Royaura ranks 811th among Men's Clothing sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello AYMAN K,
Thank you for choosing Royaura!
Your order F-royaura93508 has arrived at your local which waiting for you pick up package soon. The tracking number is 420925539261290227365663557424.
You can check on website https://t.17track.net/en#nums=420925539261290227365663557424
Please contact the local post office to pick it up as soon as possible.
If you have any other questions, please feel free to contact us again at：support@royaura. Com. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team