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Royaura

How would you rate Royaura?
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Oregon
3 reviews
13 helpful votes
Follow Carol F.
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The shirts arrived in time for summer
August 3, 2022
Updated review

The Hawaiian shirts arrived... so I am upgrading review. I would give 4 stars except that one of the shirts lists and shows as white with gray palmtree design on the website, but it is not white at all, it is a very creamy beige with brown palmtree design. I realize that color differentiates online, but then they called it "white". They should call it cream or beige.
The other shirt is pretty good and looks as advertised.
Maybe with some brown shorts the cream colored one will be alright... I do like the searsucker look of the fabric.

Date of experience: August 3, 2022
royaura O. Royaura Rep
over a year old

Dear,

Thank you very much for taking the time to show your support for us. We will go on improving.

For the one unsatisfactory item, you can request to return or exchange the item if you don't want it. For more details you may refer to our return policy:

https://www.royaura.com/pages/return-exchange

If you have any other questions, please send the email to support@royaura.com. Our Customer Service Team will handle it promptly and find the best solution for you.

Best regards,
Royaura Service Team


My BF and I ordered a couple of Hawaiian style shirts. It estimates delivery in 10 to 25 days. Now that time has come and gone and it hasn't even shipped even though they had send a email that it had shipped... and then they notified him that it hadn't shipped and it will be delayed... so how will these shirts be of any use when it's not even summer anymore by the time he gets them. They should offer refund instead of delay. Not a dependable place to shop.
Order F-royaura114513 in case the company wants to make this right.

Date of experience: July 24, 2022
California
1 review
0 helpful votes
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Useless
July 26, 2024

Don't waste your time or money. Impossible to process a return. They do not respond to requests for returns. They only blast you with ads.

Date of experience: July 26, 2024
royaura O. Royaura Rep
9 months ago

Hello,

Thank you so much for taking the time to write to us.

Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com

Sincerely,
RoyauraCustomer Service

California
1 review
1 helpful vote
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Poor Quality. It looks like they take a picture of an original shirt and print that on cheap fabric.Poor customer service, they definitely are scammers!

Date of experience: June 5, 2023
royaura O. Royaura Rep
over a year old

Hello,

Thank you so much for taking the time to write to us.

Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com

Sincerely,
RoyauraCustomer Service

Florida
1 review
0 helpful votes
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Great Shirt and Terrific Timing
February 1, 2023

When I read these reviews I was thinking maybe I was wasting my money. WRONG!
The shirt is terrific, exactly as I expected and wanted. And, it arrived in plenty of time for the holiday, Valentines Day. I ordered it on January 19th and received it on January 31st. I did choose expedited shipping, which was good since I hadn't realized all shipping was from China

Date of experience: January 31, 2023
royaura O. Royaura Rep
over a year old

Dear Joe R.,

Thank you very much for taking the time to show your support for our products and shipping services.
Looking forward to your continued purchase from Royaura and hope to serve you again in the future.

Best wishes,
Royaura service Team

Massachusetts
1 review
0 helpful votes
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I purchased two shirts from Royaura and actually have no complaints about them.
However, I then went back to their website to see if I might be interested in purchasing something else and discovered multiple items with Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party logos and not one item with Anti-Trump, anti-Republican Party or Pro-Democratic Party logos.
I am a 27-year U.S. Army retiree with combat-related PTSD (70% disability) who has also been a registered Democrat for over 20 years.
The most insulting are items with the logo describing Post Traumatic Stress disease or PTSD as "Pretty Tired of Stupid Democrats". I see these items as a personal attack on myself and all veterans who suffer from PTSD who are Democrats, especially in this election year.
I have written directly to the company, requesting that those items either be removed or that they create similar items that have anti-Trump and anti-Republican Party logos. No action has been taken by them.
The Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party items are still being sold and no Anti-Trump, anti-Republican Party or Pro-Democratic Party have been made available to purchase.

Date of experience: August 22, 2024
royaura O. Royaura Rep
8 months ago

Hello,

Thank you so much for taking the time to write to us.

Would you mind contacting me with more details about the situation? We would like to know what is your order number? So that we can check your logistics information. It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com

Sincerely,
RoyauraCustomer Service

California
1 review
0 helpful votes
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Never again -
June 12, 2023

The only good thing I found with Royaura was the CHAT Customer Service. I used it twice with good results – they were polite, helpful - supplied USPS tracking numbers and their written English was perfect. I feel they do a great job!
I needed to use them because the order was late. Three items, split into two packages – one arrived late and the second seemed to just sit in So Cal with a "partner shipping company" called ACI for two weeks before they sent it on.
Upon opening the orders, I found the items did not match the web site photos well, at all. Expecting a heavier, textured fabric (cotton/linen) what I found was a VERY thin synthetic, of some sort – there are no fabric content labels on the shirts. The sizes are also too small for the stated American size range stated - at least a ½ size. Ruined a BD present in more ways than one.
Never again -

Date of experience: June 12, 2023
royaura O. Royaura Rep
over a year old

Hello,

Thank you so much for taking the time to write to us.

We make it a point to be known for customer service,so this situation caught us a little off guard.

Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.

Best regards,
Royaura Customer Service

Texas
2 reviews
0 helpful votes
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Great shirts!
April 11, 2024
Updated review

I live in a hot climate. These loose fitting shirts are comfortable. Even better if you need to conceal a legally carried firearm!

Date of experience: April 10, 2024
royaura O. Royaura Rep
10 months ago

Hello,

Thank you for choosing Royaura. We are delighted to hear our products have met your expectations.

In order to thank you for your support of our company's products, we have applied for a limited-time 20% Coupon :XH20 for you. You can enjoy a 20% discount on your next purchase.If you use XH20 and your new order is more than $100, I will arrange your order in priority, so that you will receive your clothes quickly and safely, but also save a lot of money.

Enjoy shopping with Royaura next time~

Best regards,
Royaura Team


Great shirts!
October 2, 2023
Previous review

Great selection of comfortable shirts that look great! Easy ordering, great price and fast delivery. Easy to find styles that are not available locally.

Date of experience: October 2, 2023
Michigan
1 review
5 helpful votes
Follow Eric Y.
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This company is a scam.
Shirts look better in the pictures. I ordered 4 XXL shirts
Still waiting on 2. Out of the 2 that I received one was a S (small). I followed Royaura return policy.
I sent an email with all the numbers, SKU and ID. Didn't even open the shirt polycine pack. In a replied email from Royaura was requested to send a picture of the shirt. I did.
Now, I get an email back stating that I can give the shirt away and take a 45% back refund. Royaura also said that they are unable to do an size exchange as I requested.
Now I want my money back on the unshipped 2 shirts.
Do not waste your money on this company.

Date of experience: May 14, 2022
royaura O. Royaura Rep
over a year old

Hello Eric Y,

Thank you for choosing Royaura!

Considering the higher shipping costs, we have communicated with you for a partial refund. If the customer wants a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.

We have canceled the order F-royaura54971 already that hasn't been shipped, the funds will return to your paid account.

Thank you very much for your feedback, we will continue to make improvements for issues.

This is the mailbox for our website: support@royaura.com. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!

Best regards,
Royaura Team

New York
1 review
0 helpful votes
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SCAM COMPANY
May 3, 2023

Order a shirt from them. It was "shipped " according to them using Tracking 654. After no tracking information for a month it then showed up at a unnamed sort facility for 3 weeks. Then tracking information said it was delivered at 11pm on Monday. Problem is that I was checking at 7am Monday morning. They said they were "sorry and would resend the shirt. Same thing happened again. Now they offered a 60% refund. BUYER BEWARE!

Date of experience: May 3, 2023
royaura O. Royaura Rep
over a year old

Hello,

Thank you so much for taking the time to write to us.

Would you mind contacting me with more details about the situation? We would like to know what is your order number? So that we can check your logistics information. It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com

Sincerely,
RoyauraCustomer Service

Texas
2 reviews
10 helpful votes
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On March 25,2022 I purchased 5 shirts from this store. As of May 9,22, I have received only one and it is so poorly made I would not be caught wearing it in my backyard. I have requested a refund and that my order be canceled only to receive 2 meaningless emails. Their website shows multiple ways to reach them but there is no phone number and they don't respond to emails in a reasonable manner. I have ordered products from China with no issues other than usual delays BUT this store is China's worst! Please LOOK BUT DO NOT BUY!

Date of experience: May 9, 2022
royaura O. Royaura Rep
over a year old

Hi Poppy Y,

Thank you for choosing Royaura!

If there are no special circumstances after the parcel is sent, the parcel will be delivered within 10-20 days. However, due to the impact of the epidemic, the delivery of the package may be delayed. Hope you can understand that.

You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:

https://www.royaura.com/pages/return-exchange

We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.

Best regards,
Royaura Service Team

Florida
1 review
0 helpful votes
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I ordered 5 shirts. All of them were advertised as being made of cotton. When they arrived, only 2 were cotton/linen, the other 3 were some sort of plastic/polyester. Very cheap feeling material. I immediately contacted Royaura and informed them of the problem. They said that in order to return something, I have to pay to send it back to China. They refused to pay for the return shipping. I went around and around with them via email about this and they still will pay for me to return the items. So I am now stuck with 3 shirts that I wouldn't even donate to Goodwill due to the horrible material they are made out of. Buyer beware with this company! They shouldn't be selling in the U.S. if they can't stand behind their products and pay for the return shipping. I will NEVER buy from this company again. Horrible Customer Service!

Date of experience: July 19, 2023
royaura O. Royaura Rep
over a year old

Hello,

Thank you so much for taking the time to write to us.

Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com

Sincerely,
RoyauraCustomer Service

West Virginia
1 review
2 helpful votes
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Ill keep this post up to date. I ordered 2 shirts and a pair of shorts. Arrived in about 10 days. I normally buy 2x but ordered a 3x shirt and 3x shorts because their chart said 3x shorts would fit a 48" waist. The 3x shirts are tight and not an ordinary 3x. The 3x shorts are not even close to 3x. So I sent an email today, 27 June to Royaura support telling them I want to return the shorts. Ill let you know what happens. If you buy something, you should consider ordering several sizes larger than you usually would buy.

Date of experience: June 27, 2022
New Mexico
4 reviews
45 helpful votes
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Genuine Scam...
June 16, 2022

Horrible cheap plastic $1 shirts (not "breathable), wrong size (their chart is inaccurate) and NO RETURNS possible ("You will have to pay for shipping to China. And it will get LOST"). So they lie about the quality of the shirts, and lie about the no-hassle returns. Truly a rip-off scheme and they are just laughing at those gullible HONEST Americans.

Date of experience: June 16, 2022
royaura O. Royaura Rep
over a year old

Hi Adam T.,

Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.

You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:

https://www.royaura.com/pages/return-exchange

We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.

Thanks for your support and kind understanding!

Best regards,
Royaura Support Team

California
1 review
0 helpful votes
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SCAM alert
September 13, 2022

The ads look enticing, but beware - the quality of the merchandise is VERY shoddy - and if you read the fine print, what they tout as cotton/linen is literally made from recycled tires! Worse the items are shipped directly from China and tale about a month to get here. They claim they will respond back from customer service in 24-48 hours and provide a return address if not satisfied - they didn't get back to me for a week - and then you CANNOT return them to a US distributer but must mail back directly TO China - which is outrageously expensive (which they count on you NOT doing). I contacted my credit card company and due to the fraudulent nature of the company, they simply removed the charge. I donated the crappy merchandise, but it was a huge hassle dealing with this mess, Buyer beware!

Date of experience: September 13, 2022
royaura O. Royaura Rep
over a year old

Hi DW G.,

We sincerely apologize for all the problems you encountered.

Firstly, generally our service team reply you in 24 hours. If you did not receive the email, please recheck it with your spam box or junk folder. And in order to give customers a good shopping experience, we provide a US return address now. Hope you can understand that.

Then, we can't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we can help you further.

1. Which item(SPU#) do you want to return?
2. Please take some pictures of the items you received, we will give a feedback to our factory for improving.

Hope to hear from you soon. Your satisfaction is the most important thing to us.

Thanks for your support and kind understanding!

Best regards,
Royaura Support Team

Washington
1 review
2 helpful votes
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Satisfied Customer
May 25, 2022

I mistakenly ordered two of the same Hawaiian shirts recently. They worked with me on a refund promptly and fairly. They made an honest effort. I'm satisfied.

Date of experience: May 25, 2022
royaura O. Royaura Rep
over a year old

Dear John Y,

Thank you very much for taking the time to show your support for our services.
Looking forward to your continued purchase from Royaura and hope to serve you again in the future.

Best wishes
Royaura service Team

California
1 review
0 helpful votes
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Perfectly fit
June 26, 2022

I was pleasantly surprised. You never know when ordering an unfamiliar brand online. The XL perfectly fit my athletic build a bit loosely as I prefer.

Date of experience: June 26, 2022
royaura O. Royaura Rep
over a year old

Hi Peter G,

Thanks for your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded.
For any question, you can easily reach us through: support@royaura.com
Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.

Thanks for your support again!

Best regards,
Royaura Service Team

Washington
1 review
1 helpful vote
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3-5 processing days?
February 27, 2023

I ordered shirts two weeks ago. Royaura delineates 3-5 business days for processing. Why does your tracking information still delineate "processing" for my order?

Date of experience: February 27, 2023
royaura O. Royaura Rep
over a year old

Hi Michael M,

We sincerely apologize for all the problems you encountered.

We have checked your order, all items in your order have been shipped already, the tracking numbers are 4209822192612927005478010014424330, XYYEX0028186857YQ. Your understanding will be appreciated.

Generally you could expect to receive the order in 10-15 business days with standard shipping. We appreciate that you could wait patiently for the parcels to arrive, we will also keep rushing the shipping company, please don't worry.

If you have any further questions, just send us a short message to support@royaura.com. We are always be here.

Hope to hear from you soon. Your satisfaction is the most important thing to us.

Thanks for your support and kind understanding!

Best regards,
Royaura Support Team

Colorado
1 review
0 helpful votes
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Terrible quality control
September 16, 2023

Pockets sewed on too high and crooked. Had to return the defective shirt. They wouldn't cover the cost of shipping and I still haven't received my money back more than a month later.

Date of experience: September 16, 2023
royaura O. Royaura Rep
over a year old

Hello,

Thank you so much for taking the time to write to us.

Would you mind contacting me with more details about the situation? We would like to know what is your order number? So that we can check your logistics information. It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com

Sincerely,
RoyauraCustomer Service

Canada
1 review
2 helpful votes
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Stated that 79.00 is required for free shipping had 81.00 before taxes and charged 18.00 shipping at checkout on order.

Date of experience: December 28, 2023
royaura O. Royaura Rep
over a year old

Hello,

Thank you so much for taking the time to write to us.

We make it a point to be known for customer service,so this situation caught us a little off guard.

Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.

Best regards,
Royaura Customer Service

California
5 reviews
3 helpful votes
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Unique Men's Shirts
October 1, 2023

I am very impressed with these shirts! I got them for my husband and each (& every!) time he wears one, he always gets lots of compliments. They wash well (hang dry!) and look great!

Date of experience: September 6, 2023

Overview

Royaura has a rating of 1.7 stars from 210 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Royaura most frequently mention customer service, credit card and tracking number. Royaura ranks 811th among Men's Clothing sites.

service
125
value
119
shipping
123
returns
90
quality
108
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