Rover

I booked with Rover a week+ in advance. Two days before the booking was supposed to start the sitter cancelled. Ok fine. However. It takes 7-10 (according to the supervisor I spoke to) business days for the money to get back into my account so unless you have the money to pay again or the time to wait for the refund to process you are out of luck. They will do nothing for you. NOTHING. Even with the money to pay again why would I? The little $20 credit added to my account was a joke. Doesn't even begin to cover half a day. Don't waste your money. Use a pet hotel or professional boarder.

Apparently one of our dogs snapped a bit at the rover sitter. He is highly trained and all actions stated were the opposite of any of his usual behaviors. The sitter then decided to return them to our home after only 11 hours and left them unattended for over 20 hours before rover found someone to replace the orginal person. They had pooped in their crates and sat in it for who knows how long. Rover decided to put $10/120 paid back into our account only to decide to block our account a few days later and not respond. We still don't know the whole situation that occurred. The second rover said the dogs were both well behaved and none of the behavior from the first rover was sighted. Very disappointed with the people they trust to watch dogs and the quality of care as well as their horrible customer service.

I rate the dog/cat sitters as excellent. However, I feel that Rover.com as a company practices misleading procedures. If you book on a holiday you will be charged a higher rate. There would not be a problem with that, but they don't state if up front when you are emailing the provider, but later when you go to pay. This is a misleading business practice and they need to be more upfront about it rather than just apologizing about it from a customer service rep.

Rover advertises themselves as providing a guarantee. Our cat sitter caused several thousand dollars worth of water damage in our house, and it's all being covered by our home owner's insurance. We are paying the full deductible. One of the major reasons we choose to use Rover is their guarantee, precisly so that issues like this would be covered by them and not our insurance. But their guarantee is completely worthless.

I have hired two sitters through Rover.com, both were horrible. The first one just didnt show up. Had some excuse that her grandfather died, but that turned out to be a lie.
The 2 nd one (who had 5 * reviews) told me she would stay from 6 in the evening until 9 the next morning. My neighbors reported that she came fir an out 5 minutes, fed the dogs and left until the next day! Seriously! She was a pathological liar and was telling me she was in my house even though my neighbor was on my porch looking in my front window and only saw my scared, hungry dogs! No more Rover for me!

I was forced to move to Rover when they purchased Dogbuddy, and within one month I lost all my clients.
The notifications for bookings take up to 6 hours to reach my phone, this is terrible and makes being flexible and reliable impossible. Payments went missing, sometimes customer service never get back to you and when they do it's up to a week later. The whole system is flawed and you have lost me as a trusted sitter with many repeat clients.

I have been a Rover for 3.5 years. Recently my cat was attacked by a dog I was sitting. The owner indicated their dog gets along with cats however it clearly didn't. Rover refused to honor the guarantee until AFTER I had taken my cat to the vet and racked up hundreds. They then choose to pay or not pay. They reached out to the owner to get them to pay. That is clearly NOT what they they state in writing.

I used this site a few times and had good service from one sitter however she was unavailable and we used another that I was hesitant to use again but I was under pressure. 2 pairs of shoes were taken from my house and when I confronted the sitter she asked for proof and when I called to complain to Rover they have simply done nothing and didn't follow up with me unless I contacted them. I'm so angry, violated and disgusted that I paid someone to come to my house and simply look after my puppy and ended up robbed. I can only be happy nothing happened to my puppy. I wouldn't recommend this site to anyone and if you contemplate using it, use it at your own risk- buy cameras and locks! I put 1 as a rating otherwise I'm not allowed to post this, but I'd really like to put 0

I made the mistake of hiring someone I met on Rover off the site. I would have asked for my money back if I had gone through the site. We have a camera, she didn't do what we asked for the cats. She smoked in the house, left it a pigsty and used our bathroom--her clothes and shoes were in the bathroom when we came home a day early. Rover still has her sitter even though I reached out to them. Hire at your own risk!

UPDATE: I want to add that I interviewed the woman via Zoom, then did an in home interview and checked her references. You can do research and your homework and people can still fool you. And Rover doesn't care.

I cancelled 2 rover bookings over 3 weeks ago and it was 8 days before the rover booking was to happen. I have called twice because I have not received either refund and I have not been issued a refund. Terrible to do business with. They are quick to take your money but don't refund your money even following their cancellation guidelines.

Wanted to sign up as dog sitter, but have not been accepted since I do not have a photo of me showing with a dog or on a mountain. I uploaded a normal profile picture of my face and that I would think is sufficient, in addition I do not feel comfortable providing this many photos to a random tech company that seems to function like a airbnb for pets.
No thanks, I'd rather offer my services directly from citizen to citizen without a tech company making me feel like a criminal.

I'm well involved in the Rover community as a Sitter & Owner. It's pretty obvious how similar all these reviews are, and come off as very angry-fueled comments for things that would not happen in a million years. Sitters are background checked, and kindly refer to app reviews for accurate REAL customer experiences. All these reviews are just salty paid for by Rover competitors. Notice how they're all Owners and not a Sitters giving their input? Move on. Rover is great and a life saver for most.

Talked to the walker that was scheduled and paid in advance about 4 hours before our scheduled walk to confirm everything. Then he just didn't show. Did not return my texts or calls. He really left me in a bind because I just had surgery and was not able to walk the dogs.

Horrible, horrible experience with them that seriously endangered my dogs and forced me to cancel my vacation halfway through, costing me thousands of dollars. And now I'm having to file an order of protection against the dog sitter, who is harassing me for reporting him to Rover.com for his disturbing and destructive behavior. Not that it mattered, they literally took him off the site for two days and now he's back on. Half of the obscene messages were sent through the service and they don't even care. I'm planning on contacting the media to try and get some traction on this as I'm obviously not the only one who has had a terrible experience. If anyone else has had a bad experience and would be willing to share, please contact me at *******@gmail.com. I'm in the Los Angeles area so anyone in Southern California would be especially helpful.

If I could give zero stars, I would. Horrible American company that doesn't care about their pet sitters. Our long-time pet sitter just got shut down because she was honest with Rover. Some of the dogs she cares for get seasonal/ environmental illnesses, & she was honest with Rover & pet parents. Most of the dogs are seniors who are more susceptible to getting sick. If a dog was sick, she took it to the vet & paid for medication. Rover canceled her sitter account because of dogs having illnesses in her care.
She cares immensely for animals! Value your employees!

Previously had decent experience with Rover but one bad apple does spoil the bunch. Hired someone with an excellent review (just one) to stay with my dog sit for me. She was being paid to stay full time with our elderly (14 1/2 year old) dog- she lied and said she was in my home at 2:15 the first day (we left at 1:30 and I knew she would be there after her morning waitressing job and was fine with that). She actually didn't show up till 4pm and left for the night at 4:23. I have Ring and checked the videos. The next day she came at 8:30 and was in and out through the day leaving at 4pm again. The last day she showed up at 10:30 and left again at 1pm- my dog was traumatized when we got home, he has separation anxiety as it is which is why I wanted someone with him night and day. The bottom line, I called Rover and they were all talk and no action whatsoever. This woman is a danger to dogs and a liar to humans and Rover is not removing her from their list of dog sitters. Beware.

We had an issue with both our pet sitter and Rover. When we confronted our pet sitter because they took actions that made us seriously worry about the safety of our pets and home, they became defensive and accusatory toward us. When we stood our ground, the pet sitter quit and made a false claim to Rover, so we would be unable to find a replacement sitter, and Rover closed our account. We were only refunded for the days the pet sitter did not work.