Rover

I booked a dog/house sitter I had used once before, and she was great.This time the sitter had a massive drunken rager at my house. My hot tub had some unknown content and had to be drained and cleaned. My dining room chair destroyed, stains on my couch, custom mounted TV had wires falling out, vomit in my driveway. She ate my food and drank all of the drinks in my refrigerator. The house was filthy and disgusting. My poor dogs water hadn't been changed. I have tape from 1:59 am of them partying. Overall, $1,000 worth of damage.
I apparently booked through the rover phone assigned to this person, so was it was not through there platform. They refused any liability.

I booked a sitter in August who then canceled in October. Between August and October I had to cancel my credit and bank accounts due to fraud. Rover refunded my old account for $655. The refund of course didn't go back to me because that account doesn't exist. However, Rover claims they've refunded me and gave me a 'tracking number ' that leads to no where. They won't just give me a check or refund the current card on my account. They told me this: "…when it comes to refunds, it will always go back to where it came from and rarely would it be processed on a different bank card. " so basically if you have to cancel a credit card you're screwed. Be very very careful! They will take your money in a heartbeat and claim to only. I would give zero stars if possible.

Rover is not a safe site. There are too many bad sitters and they are not properly monitoried. Many of them are in it for the money and are manipulative- saying exactly what you want them to say. My sweet dog Persephone has been missing for 4 months because of a selfish, immature sitter. This sitter promised she could meet my dog's needs and I trusted her. Only a few days later she lost her in the middle of the night claiming that the brand new durable leash I bought her snapped. It's insane how much money she was making and she didn't even take basic care of my dog and because of her my baby is gone. Then she had the audacity to blame the situation on my dog. She took no responsibility. She blocked me and did nothing to search for her. It's not worth it. There may be some good sitters but you won't know if you have a bad one until it's too late.

So frustrating! If you need a sitter plan on contacting 6-10 sitters AND prepare to get 6 "I'm sorry, I'm not available those days but PLEASE keep me in mind for future requests". I also get, "Yes, I'm available" then 1 day later I get "I made plans for that time period, please think of me for future". Like I would ever contact you again. Rover needs to keep track of all their sitters that say they're available but when you make a request, they are NOT! I've used them 3 times now and same aggravation each time. Dog sitters, be considerate and keep your calendar updated!

Rover is not customer service oriented at all and the sitters take advantage of it. I was trying to book one sitter to house sit and she flipped a $#*! when I asked her for proof of covid vaccination for house sitters (per Rover community recommendations). All she had to say was she wasn't comfortable sharing it, but she was immediately offended and called me distrusting, dramatic, etc. She cancelled my booking right away. Very unprofessional and kind of crazy. I had to block her after trolling her a bit. Since Rover doesn't let me do anything about such a terrible experience with one of their sitters, I thought I'd write about it here.

I was babysitting a pitbull that I did meet and greet a guideline by rover she seem nice but apparently she did not like small dogs which the owner didn't specify to us as I was babysitting my friends dog, this pitbull, grab my friends dog and bit her on the neck. My mom and I had a fight, the pitbull to let it go took him to the vet and the bill was $1700 and Rover the sot one to reimburse me a penny. They are a horrible company they do not care for your dog they only care about making money. I do not recommend rover as they don't check peoples homes they do not know anything about the customer. They accept aggressive dogs and send them to your homes and if they injured a pet that is not a rubber customer they would not pay you for damages. It is a horrible company.

My pet was injured and the sitter refused to take him to the vet with the free coupon I gave her. I was several states away and when I got back I had to take him to the doctor and he got pain meds.

Rover did not post my review of the sitter and still have her at 5 stars. This is irresponsible as it does not allow pet owners to have a full understanding of the reviews for each sitter and gives a false review system.

I do not recommend at all.

I signed up for Rover 3 weeks ago. I spent about an hour of my personal time setting up an account, paid for a background check, asked references to take time out of their day to write me a testimony, etc. All of this seems completely fair as I was assuming in a week, maybe two, I would begin to create my own side job. Rover has horrible customer service and would not help me process my account or tell me what the delay was for my account. As someone who needed to make some extra money and took the time to sign up for this account, it is extremely frustrating, for now it to have been 3 weeks and no update, no communication, no explanation. Do not sign up to work with Rover.

Sent out four requests for a dogwalker the same day, three hours in advance. First person responded and said she was no longer with Rover. Why is she still listed then? The second was out of town. The third one answered two days later and said they were unavailable. The fourth one did not answer at all. What a hassle.

The pet sitter I chose had good reviews, so I inquired about availability and pickup time at noon, the "day of." On that day, I received a message from her at 5:00 am stating that she works during the day and would not be able to pick my pet up at that time. This caused me to have to cancel my travel plans with my kids. To make matters worse, I was only partially refunded. On top of that, I was unable to provide a review of this sitter since it was canceled.

I am mostly upset about missing this valuable time away with my kids. Additionally, the fact that I am unable to warn potential customers of this sitter is also upsetting. I will never use this service again.

It's easy for sitters to put on a good face on the site, but it's hard to know what actually goes on behind the scenes because our pets can't tell us. I'm sure there are good sitters, but I have experienced a poor sitter myself and I have witnessed a neighbor sitter kicking dogs, being aggressive in general and keeping dogs in the garage (in the hot, humid summer) even though her reviews are good.

Great sitter. The app asked me to confirm my repeating appointme to. It then double booked me and raised my rates. It is now randomly generating appointments. I have had to dispute charge and also block them from charging more.

The Rover system forced me to book one 3-week booking as 2 separate bookings in order to avoid getting overcharged for holiday fees. By doing so, I was charged their $39 service fee each time. Then one of my pets got sick and I needed to add medical visits to the existing 3-week booking. Guess what, no way to update the existing reservation with the new info, so they charged me another $39 in fees. I escalated twice to their service department, who then admitted their system had limitations but told me there was nothing they could do about it and they weren't going to reimburse me. Sounds sketchy, greedy, and ridiculous. No thanks! I'll work with sitters directly so that Rover gets NOTHING for a sitter's hard work.

Do not use Rover to hire a dog sitter! My wife and I did and it was a disaster. The sitter never showed up. Our poor dogs were left inside for over 8 hours. We had paid for the sitter and our room up north and we were looking forward to a night together. We never heard from the sitter so we had my wife's mom and dad go check on the pups, they were inside and no one had been there. There leashes and collars were still exactly where I had put them. A crying shame, so irresponsible. So my wife and I got back in the car and drove the 4 and 1/2 hours back home All the money for bed and breakfast, gas etc, gone to waste due to a no show sitter. We reached out to rover but no help. Cannot even warn others about this sitter I pray it does not happen to anyone else. Thanks for nothing Erin

For all of those in the South East the decide to use this service, please know that if you cancel your reservation it is only 50% refundable for a storm up to and including a Cat 2 Hurricane!

We cancelled our reservation due to Tropical Storm Nicole as the area we were going to was flooded and it did not qualify for a 100% refund. We were told nothing under a Cat 2 Hurricane was covered 100%.

Buyer Beware!