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Paula W.

Level 1 Contributor

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2 Reviews by Paula


I could not access my account on line for some weird reason and when I called customer service they informed me that I didn't have an on line ID set up- what? I have been paying my bills on line through their site for many years. They were of no help on the phone and their verification process is antiquated and takes 24-48 hours. I could move millions in and out of an account with my bank in minutes and their puny little HSA account is back in the dark ages. Their customer service is of no help either.


Previously had decent experience with Rover but one bad apple does spoil the bunch. Hired someone with an excellent review (just one) to stay with my dog sit for me. She was being paid to stay full time with our elderly (14 1/2 year old) dog- she lied and said she was in my home at 2:15 the first day (we left at 1:30 and I knew she would be there after her morning waitressing job and was fine with that). She actually didn't show up till 4pm and left for the night at 4:23. I have Ring and checked the videos. The next day she came at 8:30 and was in and out through the day leaving at 4pm again. The last day she showed up at 10:30 and left again at 1pm- my dog was traumatized when we got home, he has separation anxiety as it is which is why I wanted someone with him night and day. The bottom line, I called Rover and they were all talk and no action whatsoever. This woman is a danger to dogs and a liar to humans and Rover is not removing her from their list of dog sitters. Beware.

Paula Has Earned 22 Votes

Paula W.'s review of HealthEquity earned 6 Very Helpful votes

Paula W.'s review of Rover earned 16 Very Helpful votes

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