J G.

I have been a Rover for 3.5 years. Recently my cat was attacked by a dog I was sitting. The owner indicated their dog gets along with cats however it clearly didn't. Rover refused to honor the guarantee until AFTER I had taken my cat to the vet and racked up hundreds. They then choose to pay or not pay. They reached out to the owner to get them to pay. That is clearly NOT what they they state in writing.

After completing my forms for self-employment and the state form I went to check out. They had added a service of having a "Pro Review" for $89.00. I spent hours on hold trying to get that charge off as after filing myself for 37 years, I don't think I need pro review. One person told me I had to have it because I filed self-employment but that is not true at all. It was a slimy up sale. After another 50 minutes I was told that the only way I can get rid of it is to not file a schedule C. Again, not true. We need to get our taxes in so I paid the fee and figured it's money lost that I would try to recover later. Not the case. They sent my taxes to a "Pro" who indicated she would get to them in 3 days. I told her I don't want her services or anyone's services, I just want my taxes sent. She released them to me but I can't print or send them although everything has been paid in full!

But wait, there's more. I spent a total of 3.75 hours on the phone and an additional 2.5 holding in their chat just trying to speak to a live person. I was zero in the queue in the chat multiple times as I watched it bounce back and forth from 0 to 1 before they finally disconnected me. When I logged back on, they were closed. I was hung up on after waiting 50 minutes, 48 minutes and then after I had waited 56 minutes and told my call would be answered in approximately 20 minutes, the next message was your call will be answered in approximately 50 minutes! I held until I was hung up on once again.

They refuse to release the tax forms to the IRS. WTH?

UPDATE: after an additional 2.5 hours, I received a refund on the $89.00 but now there are errors that can't be fixed. A help ticket was created. So, I still can't file my taxes. Grrrr...

In the past 2 days I have sent 4 reports. After the "upgrade" and subscription requirement it seems to have completely tanked. I have used WU for years. I'm pretty pissed that now it won't even open. What the hell is going on?

Do not expect expedited service even if you pay for it. They claim to ship most orders within 24 hours but mine took 4 days and then was shipped USPS. They initially sent me a confirmation that my order had been delivered (to Pennsylvania- I live in Nevada). I exchanged 11 emails with Michelle who blamed Amazon for everything. I requested a refund of $4.44, the difference between regular shipping and the expedite that I paid for. She refused, was rude and unprofessional. I will not do business with this company again.