business logo of Rotita

RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
GB
1 review
3 helpful votes
Follow Carly M.
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I have spent all night trying to get a refund for my order! 1 item had so many mistakes in the print it looked like I'd purposely custom designed it to take the piss! Another I didn't order & all were falsely advertised and looked nothing like what I'd ordered! Cheap, horrible material & I ordered a 12-14 in everything as people had commented on small sizing (I'm a size 8,5.2 & weigh 7.7 st), but they were tiny. Keep getting a ' customer is responsible for all postage returns & custom fee etc. Automated reply'! The first thing to be advertised is " all returns absolutely free"! False advertising, scam artists

Date of experience: December 11, 2015
Japan
1 review
4 helpful votes
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Lovely customer service
December 11, 2015

The customer service is great and the quality they deliver is as perfect as the description. I love shopping at Rotita because I have had great experiences worth mentioning. I recommend you to try it out too.

Date of experience: December 11, 2015
Japan
1 review
1 helpful vote
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EXCELLENT SERVICE!
December 11, 2015

My dress was ordered at this site. The dress is a perfect fit just like the measurements I gave them during the making of the order. The speed of delivery is amazing and the quality of the dress is off the charts! The price is perfect for great dresses. I recommend it for all those dress lovers you will never be disappointed with the variety of choices they offer.

Date of experience: December 11, 2015
Japan
1 review
1 helpful vote
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Great customer service
December 11, 2015

We had to call since we had a couple of questions. Great customer service, received the dress within days. She loved it. We already recommended the web site to all of her friends.

Date of experience: December 10, 2015
Japan
1 review
2 helpful votes
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Perfect summer dress
December 11, 2015

This dress was far more than I expected. Beautiful print, soft fabric, and overall comfort in the deep south heat. I've worn this dress out shopping and to a doctor's appointment. I will wear it out to eat and many other occasions. This will be my go to dress all summer long.

Date of experience: December 10, 2015
Japan
1 review
0 helpful votes
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Perfect fit, but shorter length
December 11, 2015

Fits exactly as expected. Fabric is lightweight and moves well. Good for any time of day. I'm 5'2" and it hits the floor perfectly so if you're average height, then this will most likely be much too short for you.

Date of experience: December 10, 2015
Japan
1 review
5 helpful votes
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I really like this dress
December 11, 2015

The fabric is nice and soft. The white print is somewhat see through but that is to be expected when dealing with white in a pattern. For my personal taste the straps seem a little long. I didn't expect the neckline to plunge so deep but its not a deal breaker. I'm 5ft 8in and 135lbs comes down to my ankles I got a size small.

Date of experience: December 10, 2015
Delaware
1 review
7 helpful votes
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Absolutely Love!
December 10, 2015

This is the second one I've purchased, both in XL. I normally wear size 12 and the XL fits perfectly. The dress is very well made, and the fabric is soft and a bit stretchy, hangs very well without being clingy. The colors (I have navy and charcoal gray) hold up well in the wash. These dresses are great for travel, and can be accessorized with jewelry, scarves or wraps.

Date of experience: December 10, 2015
South Dakota
1 review
4 helpful votes
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LOVE!
December 11, 2015

I'm wearing this to a club for a bachelor party so I'm getting it shortened but if you wanted it for a more elegant outing the length would be perfect. The rushing all the way through works wonders! The picture does no justice! It looks way better on!

Date of experience: December 10, 2015
South Dakota
1 review
4 helpful votes
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Lovely purchase
December 11, 2015

I am usually a large/xl in juniors or a med/large in women. I got the large and its perfect. It is long, I am 5'4 and it comes a little past my knees. This is an absolutely beautiful dress. Very comfortable and elegant. Especially great material for hiding those unwanted rolls. True to size when using the recommended chart.

Date of experience: December 10, 2015
South Dakota
1 review
0 helpful votes
Follow Chanille R.
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Perfect!
December 10, 2015

This dress is such a comfortable fabric and hugged me in all the right places. I'm 6'2 and the dress hit me at the knees. I'm a curvy girl and this dress was very flattering and I got a lot of compliments on it all night long. It was very comfortable to dance in and didn’t ride up or bunch up anywhere. I'm very pleased with the color as well.

Date of experience: December 10, 2015
Germany
1 review
4 helpful votes
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It's beautiful
December 10, 2015

This dress fits like a dream and feels amazing. I've since purchased two more dresses and both of them fit amazing as well, check out my other reviews for those if you are interested. This dress is a winner, you can't go wrong, hugs in all the right spots and hides any imperfections. Perfection!

Date of experience: December 10, 2015
Hong Kong
1 review
5 helpful votes
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GREAT! Buy it!
December 10, 2015

Buy this. If you are a size 16, buy the 3X. Unfortunately, I am an 18, and while I could get by with the 3X, I thought it was too uncomfortable and would best be worn if I would get back to a 16. The material is out of this world - great quality. It is stretchy, too, so that's offers some sizing flexibility. A petticoat would be great underneath it. The green was so classy. I'll be back and hopefully and reorder to wear for Christmas! Yeah! I found a great dress! Sad that I can't keep it, but looking forward to buying more! They have great colors and prints!

Date of experience: December 10, 2015
Hong Kong
1 review
5 helpful votes
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Five Stars
December 10, 2015

Loved the dress plan on ordering a larger size, great site, highly recommend!

Date of experience: December 10, 2015
Australia
1 review
10 helpful votes
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Scammers! Thieves!
December 10, 2015

Do not buy from this company. They do not deliver their goods and I am still after 4 months of fighting with them trying to get a refund. They have gone from saying no to a refund to then saying 40% refund to now 50% refund. I am of course demanded a full refund. Do not buy from this crap company!

Date of experience: December 10, 2015
Rotita R. Rotita Rep
over a year old

Hi rhea,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. And if there is any faulty, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

GB
1 review
2 helpful votes
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I bought a coat thinking that I am buying the same coat I saw promoted on their website. The coat I received was completely the opposite made from cheap materials. I almost cried. I have now returned it but only to be disappointed again with how much I have to return the fake coat. I also paid for 3-5 working days delivery and received my coat within 14 working days. Do not buy from this company they deceive people.

Date of experience: December 10, 2015
Rotita R. Rotita Rep
over a year old

Hi Sherene,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

New Jersey
1 review
3 helpful votes
Follow Bianca R.
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I bought a dress from rotita for Christmas. It was supposed to be a chiffon dress. They stuck a chiffon label on it while it is clearly not chiffon. The dress doesn't even closely resemble what they advertised and I mean not even close like heaven and hell apart. I tried to return it for the past two weeks and now I have to pay for the shipping and lose nearly half of the money I paid. Worst customer service ever. Will never ever shop by them again.

Date of experience: December 10, 2015
Rotita R. Rotita Rep
over a year old

Hi Bianca,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Germany
1 review
3 helpful votes
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Warm and Sexy!
December 9, 2015

Fit is somewhat on the larger side, but not unbearable. The fabric is fleece lined which makes this the perfect fall/winter dress! Took quite a bit to arrive, but not as long as the estimate says. Overall, super happy with my purchase.

Date of experience: December 9, 2015
Hong Kong
1 review
1 helpful vote
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Glad I did
December 9, 2015

I am 5"2"- weighing 135. Not fat not thin. I ordered an X Large based on previous reviews. Glad I did. Fits perfect. It's not super form-fitting, but tighter than your average "nike" hooded sweatshirt. Cute to dress up or down. Sits a little below the waist, so it's not a "short" jacket. I ordered the Blue, it is a flannel type material. Color matched the picture. The metal zippers rip my hands every time I put them in my pocket.

Date of experience: December 9, 2015
TW
1 review
1 helpful vote
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Great dress!
December 9, 2015

I absolutely loved this dress! (Was a little concerned because no sizes were offered!)
Dress travels great... packed it in my suitcase and put it on the next day with no ironing!
Plus... I received a beautiful necklace to go along with it... FREE! Who does that!

Date of experience: December 9, 2015