From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
I have never been so disappointed in a company and I haven't seen the product. My card was charged on 3/28/16 and it hasn't even shipped. I leave for vacation in 3 weeks and at this rate I will not have my order. Not happy. There should be a negative on the scale.
Charged my credit card on 3-29-16 and still waiting for delivery! Tried to submit a ticket and it bounces back as saying shipment will take place in 1-4 days. NEVER AGAIN!
Hi Rebecca,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I ordered outfits for a vacation I'm going on None of the outfits with the correct size. They were too small. Cheaply made. The dress I bought look like I had sold it myself and I have no idea how to sew When I went to submit reviews on the individual pieces I bought the sure would not let me submit any review less than a four-star. Their items are cheap replicas of what you see in the picture. The clothes are see-through. Miss Shay been. Too small. Sloppy. The jewelry looks like it came out of a $. 25 machine
Hi Stacy,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
Ordered a dress in December, looked NOTHING like the photo, was very poor quality (even for a Chinese cheapy!) was promised a part refund which never showed up after much chasing, 4 months later I had to do a PayPal claim, which was declined as they sided with the seller!
Would never order from here again and if your expecting your item to look a bit $#*!ter than the photo then you need to lower your standards even more!
Hi Gemma,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
The place is an SCAM!! Misleading Advertising!!!! The items look completely different! And they won't return your money even though the sizes are completely weong for their mistake!! It is a waste of time and money! And they also dont allow to submit a review!!
Hi Ale,
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
I have placed an order with Rotita which I have yet to receive but I am not holding my breath about it having read the 'real' reviews on here as opposed to the fake ones they show on their site. I have spoken to Paypal who I paid through and they have advised that I can raise a dispute with them and claim my money back that way so if you paid with Paypal, contact them for support in getting a refund as the goods are being misold on Rotita. It's disgraceful that they are getting away with this sham of a business.
Hi Jeanette,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I paid extra to ship a swimsuit quickly, still took 2 weeks to arrive. Suit is super tiny and see-thru. I've been trying to get a return going without any response from the company. $20 down the drain.
Hi Melissa,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Hello
I am EXTREMELY dissatisfied with the quality of clothes your company sells. The quality of clothes does not depict what is advertised. I am going to report your company for fraud.
Hi Mirna,
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I ordered a swimsuit almost a month ago. I have not received my suit, but they were quick to take my money. I have contacted them on several occasions, no response. Wish I would have read the reviews before placing my order. This company sucks. Unless you like paying for items to never receive, STAY AWAY!
Hi Nicole,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
I ORDERED A DRESS FROM THEM ON FEB 25TH 2016 AND JUST NOW GOT THIS PIECE OF CRAP TODAY ON APRIL 11TH! IT LOOKS NOTHING LIKE THE PICTURE, NOT EVEN THE SAME MATERIAL. THE CUT OF THE DRESS IS DIFFERENT THE SHOULDERS ARE DIFFERENT IT LOOKS HORRIBLE. PLEASE REMEMBER TO NOT ORDER FROM THE FRAUD WEBSITE. IT SUCKS!
Hi Drea,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
My problem is the same as everyone else. I read reviews AFTER I ordered. I bought a swimsuit 3 weeks ago and still have not received it. My account was deducted the amount the day I ordered. I do not write reviews unless they are really good or really bad. This is the worst experience I have had with online shopping (this and Target).
Hi Kellie,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
Do you know how hard it is when you have a party in less than two days but your dress is not coming. And I paid a lot of money so that it could come in a day. I am really feeling down right now I just don't know how you guys can do this like do you even know how hard it is. Please give me my dress I really need it in one day. I'm feeling down and that dress was so expensive. You guys are just thieves!
Hi Roro,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
I am so pissed about my order. Here it is close to my trip and I have not received my order. I paid extra for the to ship it within 4 business days and this is the 6th day. I tried tracking my order and ups did not recognize the tracking number. I tried calling over to China and it gave me a busy signal. PLEASE I would not recommend this site.
Hi Anedra,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
Everything was wrong not the fabric I found the original item and it was absolutely nothing like the $#*! they sent me it took two months it was cut with scissors and not stitched at all the pant were to my knees when they supposed to cover my feet I order the Orange set with the Orange top and multi colored bottoms that's supposed to be floor length it was cheap it was a mess the elastic for the waste was not placed properly just don't order from here please
Hi Joy,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Ordered two swim suits. Said they would ship within 24 hours. Money was charged to my credit card same day as order placed, payment confirmed. It has been six days and still have not shipped. You can not talk to a live person either. It says live chat, but it will not connect you to a person. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS COMPANY!/
Hi BJ
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?
I ordered a swim suit on 3/23 supposed to ship within 4 days. They deducted money that day. Since I've Sent several inquiries because it is now approximately a month later and no suit. No response either. Read reviews AFTER I'd ordered, should have read them before!
Hi Melanie,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
They are reasonable and if I ever have a problem they are right on top of it. It's nice to not have to worry about any problems with returning. The quantity and quality of products has been great.
This is the first and last time I will use this website. I should learn 'if it is too good to be true, it most likely is'!
The two jumpsuits I bought looked fab on the site, however, when they arrived OMG, they are awful, cheap material, ridiculous sizing and they don't resemble the item at all.
Don't waste your money with any of these site from China - STAY AWAY!
Hi Helen,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I placed my order on the 18th of March. The money was taken out of my account that day. I have messaged them about 5 times and to no avail I haven't received anything in return. I ordered a bathing suit and it still says it is paid for, and processed and unshipped. I order online from companies all the time and WILL NEVER EVER ORDER FROM THIS ONE AGAIN. They take your money and never send you your product. Totally disgusted.
Hi Je,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
I guess you have received it by now.
I would like to recieve my swimsuit i ordered 2 weeks ago u got paid i got nothing!? My lawyer will b getting in touch with u monday morning. Thank you for nothing Tammy lowe
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tee,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.