business logo of Ross-Simons

Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,185
value
50
shipping
48
returns
25
quality
9,841
This company responds to reviews on average within 2 days

Instant Feedback

55,454 reviews
+39
How would you rate Ross-Simons?
grey star
grey star
grey star
grey star
grey star
Michigan
2 reviews
0 helpful votes
Follow Catherine B.
Unfollow Catherine B.
Send Message
Share Review
Report Review

Exactly what I needed
February 25, 2025

I wanted this in 14kt gold, not silver or gold over silver, and this fit the bill perfectly. Came in a timely manner in a pretty box. I wish it would've been offered with a chain, in optional lengths would've been nice.

Date of experience: February 15, 2025
Texas
1 review
0 helpful votes
Follow Suzanne L.
Unfollow Suzanne L.
Send Message
Share Review
Report Review

Beautiful Gift
March 30, 2025

I bought this bracelet as a wedding gift for my daughter. She has a blue topaz ring that I gave her for her 30th birthday that she plans to wear on her wedding day and this bracelet will be a beautiful accompaniment.

Date of experience: March 20, 2025
Kentucky
1 review
0 helpful votes
Follow Vickie L.
Unfollow Vickie L.
Send Message
Share Review
Report Review

Ross-Simons never disappoints.
January 14, 2025

I have ordered several items from Ross-Simons through the years. The product quality is great and check out and tracking wonderful. I haven't sent anything back, the size, color or other specifics are followed. I trust this shop and do not hesitate to order. Thank you very much.

Date of experience: January 4, 2025
North Carolina
2 reviews
3 helpful votes
Follow T R.
Unfollow T R.
Send Message
Share Review
Report Review

Not satisfied
March 3, 2025

I made a purchase for a bracelet. I finally recieved it and it was nothing that I expected. The clasp was very loose and it looked very cheaply made. I have since sent it back for a full refund but haven't heard anything about the refund yet.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 21, 2025
Barbara J. Ross-Simons Rep
2 months ago

We regret that you weren't happy with the bangle. Providing quality pieces is our goal, and we will forward your concerns to our team. We see that it did arrive safely back into our facility, and a refund was issued. Private message sent.

Virginia
1 review
0 helpful votes
Follow Dino L.
Unfollow Dino L.
Send Message
Share Review
Report Review

Too small
April 9, 2025

These earrings are really too small to be useful. The petals look like the are made of plastic and the "diamonds" are barely noticeable. I would not recommend these earrings, except possibly for a child.

Date of experience: March 30, 2025
Barbara J. Ross-Simons Rep
4 weeks ago

We always want our customers to be 100% satisfied with their purchases and offer a 30-day money back guarantee. We understand it can be challenging to depict size online and always include product dimensions and a photo shown to scale of the piece on a model.

South Carolina
1 review
0 helpful votes
Follow Marisa B.
Unfollow Marisa B.
Send Message
Share Review
Report Review

Very Good
March 19, 2025

It was all good but how can I tell that i have real silver. Is there a webpage that explains how the sterling silver jewelry has a stamp or something to provide I have silver? This was a gift.

Date of experience: March 19, 2025
Pennsylvania
1 review
0 helpful votes
Follow RB S.
Unfollow RB S.
Send Message
Share Review
Report Review

Extremely underwhelming
January 26, 2025

I purchased my first piece of jewelry in the RS pure line - a pair of earrings. They were extremely underwhelming and disappointing. The photographs of these items are very misleading; they are highly magnified. That's why they are on their way back to Ross Simon's. And I will definitely think twice about ordering any more jewelry from Ross Simon's.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 16, 2025
Barbara J. Ross-Simons Rep
3 months ago

Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919.

Tennessee
1 review
0 helpful votes
Follow Mike S.
Unfollow Mike S.
Send Message
Share Review
Report Review

Product quality
April 8, 2025

Product looked great online. When it got here it is very cheap. I am too embarrassed to give it as a gift. I will either send it back or eat the loss and give it as a gift to a child. I wasn't looking for a real high end bracelet but this is beyond cheap looking.

Date of experience: March 26, 2025
Barbara J. Ross-Simons Rep
4 weeks ago

We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier.

Missouri
1 review
0 helpful votes
Follow Juanita M.
Unfollow Juanita M.
Send Message
Share Review
Report Review

Gold is to costly
February 24, 2025

Be an elderly and have bought so must gorgeous jewelry and now you pay to much for 14K my bracelet was more dainty than I thought. I have bought 14k bracelets twice this year one from Belk and this one the one from Belk was nicer and more of it.

Date of experience: February 14, 2025
Indiana
1 review
0 helpful votes
Follow Michele U.
Unfollow Michele U.
Send Message
Share Review
Report Review

Pretty
February 28, 2025

The earrings are lovely. These black pearls are more navy blue, but that's common. Most black pearls aren't actually black, but dark. These looked a little more cutesy than elegant...which was disappointing.

Date of experience: February 18, 2025
Washington
1 review
0 helpful votes
Follow Lisa B.
Unfollow Lisa B.
Send Message
Share Review
Report Review

Not as Pictured
February 27, 2025

The topaz stone necklace metal finish was off. The color looked like a coppery color. The stone settings weren't as varied as appeared online and the stone part of the necklace kept rolling over. Sent it back.

Date of experience: February 17, 2025
Massachusetts
1 review
0 helpful votes
Follow Kimberly P.
Unfollow Kimberly P.
Send Message
Share Review
Report Review

Reordered Christmas Gift
March 28, 2025

My college age son bought these earrings for me for Christmas. When he opened the box only 1 earring was included. He contacted customer service and was told "sorry" return the one and we'll
Credit your account- we can't help you get a replacement.

I really liked the earring so I just went out and reordered them myself and bought them. Clearly you have inventory and could have offered to replace and fix your error for my son.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2025
Barbara J. Ross-Simons Rep
1 month ago

We regret the issue with the earrings purchased by your son. Depending on how your son ordered, we typically require the missing piece back and a refund is issued. He may then re-order the piece at his convenience online. Some third-party sellers do not allow us to make exchanges, based on seller agreement. Thank you for your patience and understanding and we hope you love the earrings! Private message sent.

Washington
1 review
0 helpful votes
Follow Sierra M.
Unfollow Sierra M.
Send Message
Share Review
Report Review

Lovely product
April 10, 2025

I was pleased with my ring and earring purchase and the price was good. With that being said, the cost effective design meant I already lost one of the small diopsides on the frog the sits on my ring.

Date of experience: March 31, 2025
Colorado
1 review
0 helpful votes
Follow Diana A.
Unfollow Diana A.
Send Message
Share Review
Report Review

Relieved to Receive Product
January 31, 2025

Overall, everything worked out well. The package/necklace was delivered on time and I received what I ordered. I gave it 4 stars instead of 5 on the delivery because although the package arrived on time and was properly packaged, I didn't receive an email or text confirming the order. I was so afraid I had been "dooped" out of my money. The necklace is very pretty and a great length. I gave it 4 stars instead of 5 because the chain is very thin and I'm afraid it will break easily. The three butterflies are also very thin and I hope they don't bend. It was a gift for my daughter's birthday, so time will tell. Overall, very pretty and she really liked it.

Date of experience: January 21, 2025
California
1 review
0 helpful votes
Follow Constance C.
Unfollow Constance C.
Send Message
Share Review
Report Review

My experience
April 21, 2025

It was a positive experience from beginning to end. The pendant arrived in a timely manner. I was just a little disappointed that the pendant wasn't a little bigger. The pendant is nice and I am keeping it.

Date of experience: April 11, 2025
Pennsylvania
1 review
1 helpful vote
Follow Heather R.
Unfollow Heather R.
Send Message
Share Review
Report Review

Delicate, Sparkly, Perfect!
January 20, 2025

I was looking for a dainty bracelet and earrings with bezel set diamonds. Something simple, pretty, sparkly for everyday wear. These were absolutely perfect!
Easy to shop, easy to order, fast delivery, quality products.
Ross-Simons is my go to for beautiful affordable jewelry.

Date of experience: January 10, 2025
South Carolina
1 review
0 helpful votes
Follow Karen H.
Unfollow Karen H.
Send Message
Share Review
Report Review

Attractive offerings
February 9, 2025

Ross Simon's has attractive jewelry, much of it at reasonable prices. So it is important that you actually measure the size of the piece you want to order so that you understand what you are getting. If you want a 1/2 inch ring band, e.g., you probably aren't going to get it unless you are paying a decent price for it.

Date of experience: January 30, 2025
Georgia
1 review
0 helpful votes
Follow Cynthia B.
Unfollow Cynthia B.
Send Message
Share Review
Report Review

Size
May 1, 2025

I expected the beads to be a little larger. They are significantly smaller than the pictured showed. The diameter was given, I just thought the beads would be a little larger The bracelet is beautiful and I am keeping the bracelt..

Date of experience: April 21, 2025
Indiana
1 review
1 helpful vote
Follow Teri O.
Unfollow Teri O.
Send Message
Share Review
Report Review

Somewhat Disappointed
March 31, 2025

I ordered four pieces total, and one of the sets of earrings had a loose piece and was bent. The $200 necklace that I was most excited about did not look like the high quality I've experienced from other Ross/Simons jewelry. Because I've had the flu, I have not had an opportunity to contact them or return the items.

Date of experience: March 21, 2025
Arizona
2 reviews
0 helpful votes
Follow Josie T.
Unfollow Josie T.
Send Message
Share Review
Report Review

Beautiful Earrings
January 12, 2025
Updated review

I ordered the 2-pair set of bow drop earrings which were in ruby and emerald. The size, design are perfect for me, small but with intense color and not gaudy. Highly recommend this set.one pair would easily cost what I paid for 2 pairs!

Date of experience: January 2, 2025

Great choices, great prices
November 1, 2024
Previous review

Great choices, great prices

Date of experience: October 22, 2024