Ross-Simons has a rating of 4.7 stars from 11,703 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
I purchased the magnet type closures in both gold & silver that attach to my necklaces. They had become difficult for me to do between my nails & my fingers not working due to aging. With my purchase, the problem is solved! I'm very pleased with my purchase.
I purchased a diamond cross for the Easter holiday. When I opened the cross, I immediately was disappointed in the quality of the diamonds. The diamonds are cloudy. In addition, the clasp is a spring ring style. It was very, very SMALL thus making it hard to put on. I have purchased several items from RS, including expensive pieces. This is the first time I was disappointed in my decision to purchase what I thought would be a good purchase for the money. The usual diamond quality was absent, and the chain was very cheap. I wish there had been a better-quality chain to purchase with the cross. Overall. I would not purchase a clearance item unless it was a truly better investment.
My experience viewing and ordering from Ross-Simons was flawless. I found an item no one else has presented for sale. It is well made, fits as expected, beautiful blue sapphire stones and at a reasonable price. Thrilled to pieces to find it.
I've ordered a couple of things from RS and it's always been a positive experience. High quality pieces, great prices and no issues with shipping. I'll definitely be buying more from them in the future!
Purchased this ring as a gift to my Grand daughter for her senior class ring. It is more beautiful in person than shown online. She absolutely loves it. The ring design is so unique. Thank your customer service personnel for all their help. They were terrific to work with.
I have been shopping online at Ross-Simons for over 30 years now. I like that it is a family run business and they have very good customer service. I like to know exactly what I am getting and in what quality. They always give the customer the full description of each piece including a full diamond description in pieces that contain diamonds. It is peace of mind knowing that I can trust this company. I had one broken piece in a tube gold hoop many years ago, called and they replaced it immediately. No problem at all. I am so pleased to be able leave their beautiful jewelry as a legacy to my granddaughters someday. Thank you, Ross-Simons!
Love Ross-Simons and have been shopping with you for close to 40 years. I think I only had a problem once with an earring and your company sent me a new pair promptly. Thanks for your great customer service.
It's easy to shop online with Ross-Simons, and I appreciate the detailed information you can find and view through pictures about each product. It helps to understand more about items since you can't handle them in advance of purchase.
I appreciate the rewards and loyalty incentives, and the variety of jewelry is good. I'm hoping it's good quality as well.
Ross Simone is one of the few good old jewelers left. They have high quality products. I am so pleased they advertise in the Wall Street Journal. That is how I learned they are still active. Their mail order works very well with prompt deliveries.
Easy ordering.
My credit card people at Boeing Employee Credit Union may call me to see whether this is a legitimate order. They are so careful for me.
Your Sitejabber employees found a $25 credit i had and they applied it to my last order. That is so thoughtful and I am very impressed. Another reason to keep shopping with you all. Thank you! Pamela Kim
This ring was even more vibrant and beautiful in person than I had hoped it would be. The color, clarity and stone sizes were simply perfect and just what I was looking for. So happy with my purchase!
The earrings are very nice. Exactly what I was looking for. The only issue is one of the posts is slightly off center which makes the backing a bit harder to slide on. Wish they quality check and fix the issues before shipping to customer.
It was extremely easy to place my order for a pair of vintage diamond earrings! The description and photos are very helpful. My order arrived quickly.
My first purchase from Ross-Simon was more than 50 years ago when I purchased bracelets for my bridal party.
Very easy to order online and product information and photos are very helpful.
I have purchased 3 gifts of fabulous jewelry in the past 2 months. Each item was beautiful with highest of quality and design. The recipients were so happy and surprised. Next time I go shopping for me!
Wonderful experience. Jewelry is photographed beautifully, with informative descriptions.
This is my first time ordering from this company although I have been eye-balling items for a while. The bracelets honestly exceeded my expectations. I love them so much! Now, I will update this review once I can speak to their durability and if they retain their finish.
I've been reluctant to purchase jewelry online, not being able to see the actual pieces or know the reputation of the vendor. However, my wife wanted a specific type of necklace that would have been hard to find locally, if at all. I opened up a chat session with a Ross-Simons rep and immediately felt at ease in placing my order. The web description had all the detail I needed about the necklace and the customer service rep indicated that my order would ship within one day, which it did. In fact my order arrived a day ahead of the date predicted by the rep. The necklace is as nice or nicer than depicted on the web site, appearing to be a quality piece and nice value. I would not hesitate to order again from Ross-Simons.
My chat session with Natasha confirmed everything I needed to know about availability and shipping time prior to placing my order.
It's not at all pretty bracelet Price is hiked up. So thin and flimsy and tiny chain already broke Not sparkling. It looks like steel than silver! Very dull looking bracelet Very disappointed Would not buy anything from this site
We appreciate your feedback and are sorry to hear your experience did not meet your expectations. The bracelet is sterling silver and stamped on bracelet. Our goal is to provide unique, quality items at a great price point- based on this we offer a wide variety of items in different quality levels and price points – something for everyone. We offer a 30-day return period. Returns can be set up online or you can reach out to our Team for assistance by calling (800) 835-0919. We are always happy to assist. Private message sent.
I have been ordering from here for years and never a disappointment. Sometimes I order for myself, other times, it's for family. My two grandsons both ordered estate diamonds for their wives engagement rings and were not disappointed. Larger stones and unique settings.
Always a nice selection at a good price
Once located, I found it difficult to relocate when I wanted to purchase. Could have been an oversight on my part and competitive interference.
The purchasing process seemed a little clumsy; however, what I want and what my computer interjects are not always the same. It all worked and I am happy with the outcome.
Thank you.
I've ordered several items and have been very pleased with them. This most recent purchase was disappointing. The problem is it was difficult to determine the size from the picture. I was looking to replace my favorite hoops.
I started using Ross-Simons when remembering my mother talking about them after she visited New York. They have everything you could possibly want at a terrific price. Just the place to go to find something lovely to treat yourself. The earrings were the second piece I bought and were of excellent quality, as was the ring.
Answer: If the item is described as 0.25 ct t.w it means the total weight of both studs, each stud will be 0.125 carat.
Answer: Always reach out to us with any issue with a discount code (800) 835-0919 24/7 your feedback let's us know there is an issue. The codes will be entered in the Offer Code Box.
Answer: Yo como cliente debo añadir que en todas las compras que realize con esta marca han sido de gran calidad.
Answer: We are not finding the diamond cut white gold children hoop earrings. Our Customer Service Team is available 24/7 to answer questions right away at 800) 835-0919.
Answer: Our Gold Paperclip Bracelets are an every growing and popular category. Copy this link to search our collection online: gemz4.me/3DOu2jz
Answer: We regret to learn the earrings arrived in less than perfect condition, especially since they were a gift.
Thank you for your feedback. The RC coupons for $25 off should be placed in the box labeled "gift certificates" at check out. We did find your coupon and have applied it to your order. Private message sent.