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Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,634 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,204
shipping
48
quality
10,024
This company responds to reviews on average within 3 days

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56,358 reviews
+39
How would you rate Ross-Simons?
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Florida
1 review
0 helpful votes
Follow Sandra A.
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I am very pleased with my purchase.
May 1, 2025

I purchased the magnet type closures in both gold & silver that attach to my necklaces. They had become difficult for me to do between my nails & my fingers not working due to aging. With my purchase, the problem is solved! I'm very pleased with my purchase.

Date of experience: April 21, 2025
New Jersey
1 review
0 helpful votes
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Generally Satisfied
May 1, 2025

I purchased a diamond cross for the Easter holiday. When I opened the cross, I immediately was disappointed in the quality of the diamonds. The diamonds are cloudy. In addition, the clasp is a spring ring style. It was very, very SMALL thus making it hard to put on. I have purchased several items from RS, including expensive pieces. This is the first time I was disappointed in my decision to purchase what I thought would be a good purchase for the money. The usual diamond quality was absent, and the chain was very cheap. I wish there had been a better-quality chain to purchase with the cross. Overall. I would not purchase a clearance item unless it was a truly better investment.

Date of experience: April 21, 2025
Texas
1 review
0 helpful votes
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Great website!
May 8, 2025

I've ordered a couple of things from RS and it's always been a positive experience. High quality pieces, great prices and no issues with shipping. I'll definitely be buying more from them in the future!

Date of experience: April 28, 2025
Texas
1 review
0 helpful votes
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Ring is Beautiful!
May 12, 2025

Purchased this ring as a gift to my Grand daughter for her senior class ring. It is more beautiful in person than shown online. She absolutely loves it. The ring design is so unique. Thank your customer service personnel for all their help. They were terrific to work with.

Date of experience: April 30, 2025
California
1 review
0 helpful votes
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Great company with beautiful and affordable jewelry.
May 14, 2025
Updated review

I have been shopping online at Ross-Simons for over 30 years now. I like that it is a family run business and they have very good customer service. I like to know exactly what I am getting and in what quality. They always give the customer the full description of each piece including a full diamond description in pieces that contain diamonds. It is peace of mind knowing that I can trust this company. I had one broken piece in a tube gold hoop many years ago, called and they replaced it immediately. No problem at all. I am so pleased to be able leave their beautiful jewelry as a legacy to my granddaughters someday. Thank you, Ross-Simons!

Date of experience: May 4, 2025

Love Ross-Simons and have been shopping with you for...
May 3, 2025
Previous review

Love Ross-Simons and have been shopping with you for close to 40 years. I think I only had a problem once with an earring and your company sent me a new pair promptly. Thanks for your great customer service.

Date of experience: April 23, 2025
Washington
1 review
0 helpful votes
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High Quality
May 5, 2025
Updated review

Ross Simone is one of the few good old jewelers left. They have high quality products. I am so pleased they advertise in the Wall Street Journal. That is how I learned they are still active. Their mail order works very well with prompt deliveries.

Date of experience: April 23, 2025

Easy ordering
April 24, 2025
Previous review

Easy ordering.
My credit card people at Boeing Employee Credit Union may call me to see whether this is a legitimate order. They are so careful for me.

Date of experience: April 14, 2025
Nevada
1 review
1 helpful vote
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Great Customer Service
May 4, 2025

Your Sitejabber employees found a $25 credit i had and they applied it to my last order. That is so thoughtful and I am very impressed. Another reason to keep shopping with you all. Thank you! Pamela Kim

Date of experience: April 29, 2025
Barbara J. Ross-Simons Rep
2 weeks ago

Thank you for your feedback. The RC coupons for $25 off should be placed in the box labeled "gift certificates" at check out. We did find your coupon and have applied it to your order. Private message sent.

Alabama
1 review
0 helpful votes
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Vibrant and Beautiful
May 6, 2025

This ring was even more vibrant and beautiful in person than I had hoped it would be. The color, clarity and stone sizes were simply perfect and just what I was looking for. So happy with my purchase!

Date of experience: April 26, 2025
Florida
1 review
0 helpful votes
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The earrings are very nice. Exactly what I was looking for. The only issue is one of the posts is slightly off center which makes the backing a bit harder to slide on. Wish they quality check and fix the issues before shipping to customer.

Date of experience: May 6, 2025
Florida
1 review
0 helpful votes
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Easy Peasy Ordering
May 16, 2025
Updated review

It was extremely easy to place my order for a pair of vintage diamond earrings! The description and photos are very helpful. My order arrived quickly.
My first purchase from Ross-Simon was more than 50 years ago when I purchased bracelets for my bridal party.

Date of experience: May 6, 2025

Very easy to order online and product information and...
May 6, 2025
Previous review

Very easy to order online and product information and photos are very helpful.

Date of experience: April 26, 2025
New York
1 review
0 helpful votes
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Ross-Simon's has become my favorite!
May 7, 2025
Updated review

I have purchased 3 gifts of fabulous jewelry in the past 2 months. Each item was beautiful with highest of quality and design. The recipients were so happy and surprised. Next time I go shopping for me!

Date of experience: April 27, 2025

Silver Bracelet
March 8, 2025
Previous review

Wonderful experience. Jewelry is photographed beautifully, with informative descriptions.

Date of experience: March 9, 2025
Pennsylvania
1 review
0 helpful votes
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Very nice customer service with an accurate delivery promise
May 12, 2025
Updated review

I've been reluctant to purchase jewelry online, not being able to see the actual pieces or know the reputation of the vendor. However, my wife wanted a specific type of necklace that would have been hard to find locally, if at all. I opened up a chat session with a Ross-Simons rep and immediately felt at ease in placing my order. The web description had all the detail I needed about the necklace and the customer service rep indicated that my order would ship within one day, which it did. In fact my order arrived a day ahead of the date predicted by the rep. The necklace is as nice or nicer than depicted on the web site, appearing to be a quality piece and nice value. I would not hesitate to order again from Ross-Simons.

Date of experience: May 2, 2025

My chat session with Natasha confirmed everything I...
May 2, 2025
Previous review

My chat session with Natasha confirmed everything I needed to know about availability and shipping time prior to placing my order.

Date of experience: April 22, 2025
Texas
1 review
0 helpful votes
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Midwest Grandma
May 16, 2025
Updated review

I have been ordering from here for years and never a disappointment. Sometimes I order for myself, other times, it's for family. My two grandsons both ordered estate diamonds for their wives engagement rings and were not disappointed. Larger stones and unique settings.

Date of experience: May 6, 2025

Always a nice selection at a good price
May 6, 2025
Previous review

Always a nice selection at a good price

Date of experience: April 26, 2025
Texas
1 review
0 helpful votes
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Purchased, received, given, loved
May 9, 2025

Once located, I found it difficult to relocate when I wanted to purchase. Could have been an oversight on my part and competitive interference.
The purchasing process seemed a little clumsy; however, what I want and what my computer interjects are not always the same. It all worked and I am happy with the outcome.
Thank you.

Date of experience: April 29, 2025
North Carolina
1 review
0 helpful votes
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Earrring hinge broke first wearing. Not happy.
April 22, 2025
Updated review

My past experiences with RS have been very good. I was very disappointed when one earring in my recent purchase ended up with a broken hinge on its first wearing. There is no way these earrings can be worn again. Big waste of money. Too bad.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 10, 2025
Barbara J. Ross-Simons Rep
4 weeks ago

We regret the issue you had with the clasps on one of your earrings. This isn't typical nor the experience we want for you as our customer. You may certainly return the defective pair to us for a refund or exchange within 30-days of purchase. We see that you ordered several pairs of earrings on this order. Please reach out to us at (800) 835-0919 with the item number of the piece and we will assist you.


It was fine
April 12, 2025
Previous review

It was fine.

Date of experience: April 2, 2025
Maine
1 review
0 helpful votes
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Ross-Simons great company
May 12, 2025

I've ordered several items and have been very pleased with them. This most recent purchase was disappointing. The problem is it was difficult to determine the size from the picture. I was looking to replace my favorite hoops.

Date of experience: May 2, 2025
California
1 review
0 helpful votes
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Best ever for treating yourself
April 20, 2025

I started using Ross-Simons when remembering my mother talking about them after she visited New York. They have everything you could possibly want at a terrific price. Just the place to go to find something lovely to treat yourself. The earrings were the second piece I bought and were of excellent quality, as was the ring.

Date of experience: April 10, 2025
Pennsylvania
1 review
0 helpful votes
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Love it!
May 7, 2025

Ross-Simon's website it super easy and functional to use. Their shipping is great everything was packaged beautifully and delivered very quick. I ordered a toe ring and have worn it for about a week in the shower and all over (I have not taken it off since the day I got it) and it hasn't tarnished or turned my skin green at all when normally with a low quality product they would've tarnished and turned the skin green by now especially after the shower but not Ross-Simon's product! I will definitely be ordering more!

Date of experience: April 27, 2025
North Carolina
1 review
1 helpful vote
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Care for WHAT you Care For- Maintenance
May 2, 2025

I purchased a BEAUTIFUL gold cuff bracelet... It is not solid gold - gold over silver. I do not regret my purchase, but I wish that it came with instructions on how to extend the life of the gold exterior g... Tips on maintenance, what to avoid, how to clean, etc. Item was just as pictured... at a good price... arrived timely and was packaged well. I would not change a thing.

Date of experience: April 22, 2025
New York
1 review
0 helpful votes
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Infinity shaped bracelet
April 22, 2025

Arrived on time and beautifully boxed. Disappointed in bracelet itself. It's a graduation gift for my granddaughter and does not meet my expectations. Chain is rather cheap looking and infinity design appears dull. Had hoped it would have been nicer for a gift.

Date of experience: April 12, 2025