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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Perfect gift for my granddaughter. She is getting baptized today...<3
Easy and great product. Delivered quickly
Love my bracelet
Very easy to order and received in a timely manner.
Very easy to order. The necklace looked like the picture in the catalog and on the web site.
Check out was not as easy as some sites. For example, when I made a mistake, it took me several read-throughs to figure out what the issue was. Frustrating. Otherwise, okay.
Just recently started ordering again. My 4th order, a ring. Waited 10 days, package arrived & inside their box was nothing. That was a 1st for me! Then I called cust service, & tried to find some help but the cs rep I spoke with: Barbara, got MAD AT ME! Telling me off because I was upset & told her "WTF." Where was RS empathy & professionalism? Barbara only made me feel worse! I knew I'd need a supervisor. I was informed that RS would correct their mistake, that they would expedite this 2nd package out to me, & got a mediocre apology. To that, I have to say the same thing, WTF, Ross Simons? WTF?
Customer Service stinks. And RS obviously doesn't have QA system that works. I shouldn't have to need a supervisor to correct THEIR ERROR but Barbara was only making me more angry. Not good if you want to keep your customers happy & coming back! Previous order, also a ring, I found on Ebay for 1/3 the price! It's not like RS sells great quality jewelry you can't find anywhere else.
RS is losing another customer here.
Very disappointing with low-level customer Ross Simons. GREAT customer service can make it or break it for lots of businesses. Now I can't trust RS anymore.
Advertised as very pale pink, high clarity sapphires in the ring. Received a dark, watermelon colored set of stones and terrible clarity.
Always have great service with Ross Simons
The necklace is irritating my neck. The back of the necklace is not smooth and it twists easily.
I was able to find what I wanted and ordering was very easy. It was easy to access the item I was interested in and to order it
I purchased the set of two safety chains and put them to work immediately. They are a joy to use and will get used often to lengthen short necklaces and protect the bracelets that have loose clasps.
The pieces are as advertised and they were delivered quickly
We are a little disappointed in "smallness" of this product. We hope it will be durable enough for every day wear.
Light and delicate. Just what I was looking for. They're beautiful
Bought ring for my granddaughter.
Ring did not look like photo on website. You cannot make out the initials at all, even turning the ring back and forth in the light.
Just what I thought it would be. Really like it and wear it all the time.
Found what I wanted at reasonable prices. Shipment received timely.
The jewelry was beautiful. No problem with ordering.
I had never ordered before so I had no idea how the service would be. Ordering was easy and I was amazed at how quickly my pendant necklace arrived. It was exactly as ordered and I'm very satisfied.
I'm very happy with my jewelry purchase, very nice quality for the price, and was exactly as it appeared online. Each item was carefully wrapped and in its own velvet bag.
I will definitely be ordering again from
Ross-Simons.
I received my order quickly. The Jewelry is beautiful. It exceeded my expectations. I am happy with my order.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We listened to the phone call for training purposes and have followed up with the representative. The tracking information for the package shows it was delivered in 5 business days. Packages shipped regular shipping can take up to 5 business days for delivery. We regret to learn the item you purchased was not in the package you received. This is certainly not normal. Signs of tampering may be very subtle. This issue has been resolved.