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Ross-SimonsReviews 13,367

4.7

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,392
shipping
50
quality
11,827
This company responds to reviews on average within 2 days

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62,068 reviews

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California
1 review
3 helpful votes
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Lovely pearls
October 20, 2022

I lost a pearl necklace and was able to replace it, almost identically, within a couple of days, for a reasonable price.

Date of experience: October 20, 2022
Canada
1 review
2 helpful votes
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Beautiful
October 19, 2022

Beautiful than in the picture, got it from my boyfriend, I am very happy with it.

Date of experience: October 19, 2022
Michigan
1 review
1 helpful vote
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Turquoise delight
October 19, 2022

Stunning turquoise ring! Perfect for the different turquoise necklaces currently owned.

Date of experience: October 19, 2022
Connecticut
1 review
0 helpful votes
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Purchase
November 18, 2022

Would like to have had additional discount applied.

Date of experience: October 19, 2022
Florida
1 review
1 helpful vote
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Gold earrings
October 19, 2022

They are beautifully made, an amazing price and delivery was very fast.

Date of experience: October 19, 2022
New York
4 reviews
1 helpful vote
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So quick and efficient website. Fast and free delivery.

Date of experience: October 18, 2022
Virginia
1 review
2 helpful votes
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Photo Jewelry
October 18, 2022
Updated review

Hard to get photo uploaded, but when I could. Straight forward & user-friendly (for photo Jewelry). Great looking "affordable" product! But, do wish I could-of gotten that in white/14k...

Date of experience: October 18, 2022

Hard to get photo uploaded
November 9, 2022
Previous review

Hard to get photo uploaded

Date of experience: October 10, 2022
Georgia
1 review
1 helpful vote
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Horseshoe earrings
October 18, 2022

Earrings were much smaller than pictured. Actually child size

Date of experience: October 18, 2022
New York
1 review
1 helpful vote
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WOW
October 18, 2022

Very easy first time order. Looking forward to discovering more for my fam and friends.

Date of experience: October 18, 2022
Maryland
1 review
2 helpful votes
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Great ring & quick delivery
October 18, 2022
Updated review

Love the look and price of the ring. It was delivered quickly and is just as the pictures depicted. As always, totally satisfied with the purchase and service.

Date of experience: October 18, 2022

Easy to use web site...
September 16, 2022
Previous review

Easy to use web site... beautiful jewelry

Date of experience: September 16, 2022

Web site is user friendly (easy to use)
May 9, 2022
Previous review

Web site is user friendly (easy to use)

Date of experience: May 9, 2022
Indiana
1 review
1 helpful vote
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Quality pieces, competitive pricing and excellent customer service.

Date of experience: October 18, 2022
Arkansas
1 review
3 helpful votes
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Not impressed
October 18, 2022

My sweet mother in law buys me a lot of jewelry and some of it has been purchased from you. I have had trouble with the same ring that I have sent back two or three times. I am thankful that y'all took it back, don't get me wrong, but when I ordered another ring so that I don't have the same problem (stones falling out) the different ring looked cheap even though it cost more. I have a necklace that the chain was tarnished before I even got to wear it but I couldn't return it because I had it so long. It was a Christmas gift that got misplaced. The gold around the pendant was also tarnished. I am just not impressed and I doubt very seriously that I would purchase anything else from your company.

Date of experience: October 18, 2022
Virginia
1 review
6 helpful votes
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Gorgeous pieces, Fast shipping
October 17, 2022

I really like my selections. Wish they might have also been offered in 10k instead of vermeil. I also wish that signature were required with delivery and that the jewelry was handed to me personally. The usps just leaves stuff inside my mailbox. With the rise of crime and theft, these days, literally anyone could get the jewelry out of the box. But, all's well that ends well. Otherwise, I'm happy with the experience.

Date of experience: October 17, 2022
Arizona
2 reviews
1 helpful vote
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Always fantastic!
October 17, 2022

Always a pleasure working with Ross-Simons, and everything is always beautiful and as described if not better.

Date of experience: October 17, 2022
New York
1 review
1 helpful vote
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Pearl earrings
October 17, 2022

Lovely. Just perfect—the right size and lustre. With real 14 k backs— not some plastic thing.

Date of experience: October 17, 2022
Delaware
1 review
0 helpful votes
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Beautiful quality jewelry!
October 17, 2022

This is my first purchase from Ross-Simons and I am very satisfied with my purchase. I love my earrings and toe ring. When I first put my earrings within the hour, I received two compliments. Thank you for making beautiful products!

Date of experience: October 17, 2022
South Carolina
1 review
1 helpful vote
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Grama
October 17, 2022

Very efficient. The item I purchase is a little smaller than I thought.

Date of experience: October 17, 2022
Colorado
2 reviews
1 helpful vote
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Happy
October 17, 2022

So pleased with these earrings! They appear to be of good workmanship with brilliant colorful gemstones. One doesn't often find these qualities with the Hamsa design.

Date of experience: October 17, 2022
Washington
1 review
2 helpful votes
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Custom Engraved Silver Heart Locket
October 16, 2022

I ordered online after viewing the item in the most recent Ross-Simons catalog. I received confirmation via email shortly after placing my order. I received notice when the item shipped, and when it arrived.

Date of experience: October 16, 2022
Pennsylvania
1 review
1 helpful vote
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No
October 16, 2022

I placed an order. It was accurately described and delivered.

Date of experience: October 16, 2022