business logo of Ross-Simons

Ross-SimonsReviews 13,389

4.7

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,393
shipping
50
quality
11,849
This company responds to reviews on average within 2 days

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62,161 reviews

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Massachusetts
1 review
0 helpful votes
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My wife saw it in a flyer. Thought it was nice and she might want for Christmas so I bought it! I hope she likes it.

Date of experience: December 16, 2022
Massachusetts
1 review
0 helpful votes
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Beautiful
December 15, 2022

Beautiful ring and ear rings. They are very shiny and hopefully will hold up.

Date of experience: December 15, 2022
West Virginia
1 review
0 helpful votes
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Beautiful!
December 15, 2022

Excited! Easy ordering and much to choose from! Quality and prices for every pocketbook.

Date of experience: December 15, 2022
California
1 review
0 helpful votes
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Nice
December 15, 2022

Shipping was a little crazy. It changed everyday for about a week. Finally received it.
All is good

Date of experience: December 15, 2022
Virginia
1 review
0 helpful votes
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Good quality
December 15, 2022

Quick delivery, and received a very nice looking ring.

Date of experience: December 15, 2022
Massachusetts
1 review
0 helpful votes
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Received and happy
December 15, 2022

Happy to order. Good order and good prices available.

Date of experience: December 15, 2022
Ohio
1 review
0 helpful votes
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Ross Simons has quality jewelry
I'm a repeat customer!

Date of experience: December 15, 2022
Washington
1 review
8 helpful votes
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Poor customer service
January 13, 2023

Ive made three phone calls here. I received absolutely no answers to my question and was simply told to return them. They have a very secure clasp as the little hinged clasp folds closed on the pierced post. This hinged closure snaps in the closed position and pitches my earlobes. My diamond and gold hoops have a similar closure but they leave space for the earlobe. All I wanted was assistance. I really like the earrings but so disappointed!

Date of experience: December 14, 2022
Tennessee
1 review
0 helpful votes
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Merchandise was great and well boxed.
December 14, 2022

Easy to order on line and the merchandise was what I wanted.

Date of experience: December 14, 2022
California
1 review
0 helpful votes
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I have ordered other jewelry and have been pleased...
December 14, 2022
Updated review

I have ordered other jewelry and have been pleased! I'm excited to see these pieces!

Date of experience: December 14, 2022

Good experience
July 20, 2022
Previous review

Good experience

Date of experience: July 20, 2022

Over all it's good
August 5, 2022
Previous review

Over all it's good

Date of experience: July 6, 2022
Pennsylvania
1 review
0 helpful votes
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Fast delivery
December 14, 2022

Smooth and efficient. I'm glad I came directly to your site because I would not have found the earrings using google or duck-duck-go shopping.

Date of experience: December 14, 2022
New York
1 review
0 helpful votes
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Ordered engraved silver baby rattles
December 14, 2022

Couldn't believe how quickly the order arrived. Beautifully packaged for a gift. The rattle and engraving are lovely.

Date of experience: December 14, 2022
Virginia
1 review
0 helpful votes
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Love this citrine ring!
December 14, 2022

Bought this ring as a Christmas gift for my Mom. It was exactly as pictured on the website

Date of experience: December 14, 2022
Wisconsin
1 review
0 helpful votes
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My grandson like to buy something sparkly for his mom on Christmas. He earns $$ thru the year doing chores for me. He chose a lovely gold ring with his favorite color stone…green. She will love it for years to come and it didn't break the bank. Lovely jewelry and easy website to navigate.

Date of experience: December 13, 2022
North Carolina
1 review
0 helpful votes
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Love your store.
December 13, 2022

Love, love the quality and beauty of your merchandise. I have loved all the items I have received from your website. I particularly love to shop the sales.

Date of experience: December 13, 2022
Washington
1 review
3 helpful votes
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Item not as shown
January 12, 2023

I'm very disappointed in the size of the earrings - I think not as shown in your ad.

And they took way, way too long to arrive. Initially delivery was to have been on 12/8/22. Finally arrived on 12/13/22, after several promises of delivery dates between the 8th and the 13th.

And the tracking was non-existent! Why offer tracking, when it's never updated.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 13, 2022
Barbara J. Ross-Simons Rep
over a year old

Thank you for your feedback. We regret to learn there may have been an issue with delivery of your order. It is important to us that all of our customers receive their orders in a timely manner. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online.

Illinois
1 review
0 helpful votes
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Great site for jewelry
December 13, 2022
Updated review

Great prices and great selections. Ellen is always on top of everything I buy and insures it gets to me in plenty of time.

Date of experience: December 13, 2022

Great products that are readily available and ship...
July 7, 2022
Previous review

Great products that are readily available and ship fast.

Date of experience: July 7, 2022
North Carolina
2 reviews
0 helpful votes
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Excellent choices and speedy delivery
December 13, 2022

As I have mentioned previously, Ross-Simone offers a large selection of choices. Shopping via the internet is comfortable for me.

Date of experience: December 13, 2022
Virginia
1 review
0 helpful votes
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Earrings
December 13, 2022

Purchased the 3 earring set for $99. They dont look real, and while I wasnt expecting much for the price, they are not vvery pretty.

Date of experience: December 13, 2022
New Hampshire
1 review
0 helpful votes
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Easy Peasy
December 13, 2022

Looking for a birthday present - found it in my price range and it was delivered.

Date of experience: December 13, 2022